Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi.I've recently been noticing my playlists and "My music" getting deleted and changed. My first thought was that my account was compromised, so I changed password on Facebook (as my account is tied to Facebook), enabled two-factor authentication, an...
When I activated my Spotify account, I was a student a received the student pricing. Since then, I have graduated and I'm now charged the full $9.99/month price. My credit card expired this month and I'm trying to update payment details. When I am on...
I need help. I used to login my Spotify account through my Facebook profile. Today I decided to cancel my Facebook account, but I don't remember my username, nor my password to login my Spotify account. To make things worse, I seem to have created an...
I have Premium. How do I add a device that can work independantly from my other devices?
I want to cancel my suscription
Hi, I am a vodafone PT customer and I am paying the spotify subscription to them. When I tried to connect my Vodafone number to spotify account it is just impossible!! I am paying a service that I am not able to use! Vodafone PT already sent the prob...
Hello, I'm getting a message when I sign into Spotify 'One Little Problem. Your Premium Payment Failed'. I checked with my bank and my card is working fine and I can see that payment did hit this card in Dec. and Jan. Not sure what to do, please help...
im trying to switch from premium to family plan. if i switch would they charge me the family plan eventhough i just paid my premium?
I have been making payments to spotify since october and i had no confirmation that my subscription went through. spotify didn't even work for me after a bit and i had no idea i was making payments until this month. i'd like a refund of everything i ...
Hello, As a collocation with friends, we have created a Spotify Family account, however, this is the second time that we are kicked off the program because Spotify was unable to check the address.How could we solve this issue and keep our Spotify Fam...
Hi everyone, I had an account on Spotify since 2 years, thanks to the Bouygues Telecom's bonus. But I've lost my premium account this week, because of my operator. They told me to contact you, in order to have a premium account with 30 days free and ...
I just renewed my subscription last 02-21-2017 and was able to enjoy my subscription until today (03-01-2017). My Premium subscription paused, when using Spotify app it's showing that my payment failed and it's requiring me to Downgrade in order to c...
I'm premium mmeber for a year using a gift code. Can I add a family member and paid montly for the new member?
My friend's account has a pay by mobile option whilst my has not, I want to know why my friend has that option and she just bought a subscription via that option earlier, why don't I have that option for my account?
Me da error 404 al poner conectar con fb, y cuando ingreso por email me dice " ya utilizaste está cuenta de mail "
Brief description of the issue: I'm an English speaker and my overall web and android interface displays in English, but this week's Discover Weekly is entirely French artists. Steps to reproduce the issue:First I log in.Then I go to "your music"Then...
Will I be able to use my british account in Latvia for 3 months?