Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159163 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159163 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10743 Views
  • 3 replies
  • 10 likes
  • Security
  • 10743 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509051 Views
  • 985 replies
  • 112 likes
  • Account
  • 509051 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124807 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124807 Views
  • 74 replies
  • 12 likes

Solved!! Falsche Landzuordnung

Guten Tag,ich habe heute einen Familienaccount bei Spotify abgeschlossen.Die eingeladenen Teilnehmer können jedoch nicht beitreten, weil angeblich mein Account in einem anderen Land liegt (Frankreich).Das stimmt aber nicht. Es ist Deutschland.Das Lan...

  • Casual Listener
  • Guten Tag, ich habe heute einen Familienaccount bei Spotify abgeschlossen. Die eingeladenen Teilnehmer können jedoch nicht beitreten, weil angeblich mein Account in einem anderen Land liegt (Frankr...
  • davderling
  • Casual Listener
  • 8670 Views
  • 6 replies
  • 1 likes
  • Account
  • 8670 Views
  • 6 replies
  • 1 likes

Account Statistics / Information

I am going to make a new account because I need to change my username however can some one help move over my playlists and music to my new account?

  • Visitor
  •  I am going to make a new account because I need to change my username however can some one help move over my playlists and music to my new account?
  • LordRollin
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me borran todas las canciones

Hola, éste mes me hice premium y estoy super decepcionado. Ya es la segunda vez que se me borran las más de 3000 canciones que descargué y me hace perder muchísimo tiempo. Acaba de volver a pasar y veo que las canciones están ocupando el espacio en l...

  • Casual Listener
  • Hola, éste mes me hice premium y estoy super decepcionado. Ya es la segunda vez que se me borran las más de 3000 canciones que descargué y me hace perder muchísimo tiempo. Acaba de volver a pasar y v...
  • yeyegt2002
  • Newbie
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Cant update my address

I live in the UK and am receiving a message that my subscription payment failed. The reason is likely that I moved to a different address. But I have not been able to update my home address on your site. When I click on change payment details, the sy...

  • Casual Listener
  • I live in the UK and am receiving a message that my subscription payment failed. The reason is likely that I moved to a different address. But I have not been able to update my home address on your s...
  • Jspyer
  • Casual Listener
  • 470 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 470 Views
  • 2 replies
  • 0 likes

Is it possible to actually contact support??

I've been trying for 30 minutes to find a way to contact Support but keep being helpfully redirected to the find your own answer route, which doesn't help. I just noticed I'm being charged for a second Spotify account on a seldom used credit card so ...

  • Visitor
  • I've been trying for 30 minutes to find a way to contact Support but keep being helpfully redirected to the find your own answer route, which doesn't help. I just noticed I'm being charged for a seco...
  • MauriceMV
  • Spotify Star
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Can get Premium on my desktop but not on phone

I have had premium for about a year and have been able to use it on my desktop and mobile devices until a few days ago, when my iPhone app reverted to the Free version. I have logged out and logged back in and confirmed that I am using the same login...

  • Casual Listener
  • I have had premium for about a year and have been able to use it on my desktop and mobile devices until a few days ago, when my iPhone app reverted to the Free version. I have logged out an...
  • aduell74
  • Casual Listener
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

I keep trying to reset my password & keep getting this message

I keep trying to reset my password & keep getting this message - Sorry, your form has expired. Please try again.

  • Casual Listener
  • I keep trying to reset my password & keep getting this message - Sorry, your form has expired. Please try again.
  • Jacob
  • Community Legend
  • 325 Views
  • 3 replies
  • 0 likes
  • Login
  • 325 Views
  • 3 replies
  • 0 likes

Account Compomised

Hi, Today I had an email from Spotify telling me that the email address linked to my account had been changed. I didn't authorize the change and now I'm unable to log into my account. I have responded to the email which advised me to send an email to...

  • Casual Listener
  • Hi,   Today I had an email from Spotify telling me that the email address linked to my account had been changed.   I didn't authorize the change and now I'm unable to log into my a...
  • lexxiuz
  • Casual Listener
  • 304 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 304 Views
  • 3 replies
  • 0 likes

Solved!! Charges for converting to Family Account

Hi Spotify,I am currently on Premium and would like to change to Family. Will I be charged twice this month for Premium and Family? Or will I just be charged Family in the next month?

  • Casual Listener
  • Hi Spotify, I am currently on Premium and would like to change to Family. Will I be charged twice this month for Premium and Family? Or will I just be charged Family in the next month?
  • atsc2007
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Re: Recupera tu listas eliminadas!

Hola Rocio!Perdona que desvirtue un poco el tema, no se a donde dirigirme ya.Haces unos meses ingresé mis datos de la tarjeta de crédito para hacerme una cuenta premium, después de ingresar todos los datos, al abrir el programa, de repente se cerró s...

  • Newbie
  • Hola Rocio! Perdona que desvirtue un poco el tema, no se a donde dirigirme ya. Haces unos meses ingresé mis datos de la tarjeta de crédito para hacerme una cuenta premium, después de ingresar todos...
  • lalogarcam
  • Newbie
  • 1623 Views
  • 10 replies
  • 0 likes
  • 1623 Views
  • 10 replies
  • 0 likes

Can't connect to the spotify account

Hello, okey... I created spotify account using facebook then i got banned from facebook (For no reason) (I created a new one facebook account with this email)Then i tried to connect throught the facebook they said this gmail doesn't exist.I tried to ...

  • Casual Listener
  • Hello, okey... I created spotify account using facebook then i got banned from facebook (For no reason) (I created a new one facebook account with this email) Then i tried to connect throught the fa...
  • Top_Ramen
  • Casual Listener
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 233 Views
  • 1 replies
  • 0 likes

Can't Login to Webplayer with Username/Password

I can log into the website/webplayer/desktop/app with my Facebook credentials and I am able to log into the desktop and the app with my username/password as well. But, when I try to log into the spotify.com website or the webplayer with my username/p...

  • Casual Listener
  •  I can log into the website/webplayer/desktop/app with my Facebook credentials and I am able to log into the desktop and the app with my username/password as well.   But, when I try to lo...
  • Jeff72
  • Casual Listener
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

My account was hacked and i recently recovered it but my playlist were deleted.

I had two of my playlist that were delted one called music and one called xcrcse is there any way you can recover them

  • Casual Listener
  • I had two of my playlist that were delted one called music and one called xcrcse is there any way you can recover them
  • produhgyt1
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 229 Views
  • 2 replies
  • 0 likes

songs lost

i had a spotify acc connected with facebook but the facebook account is closed now and i lost all my songs. is there any way i can recover the songs i lost? i had over 700 songs pls

  • Newbie
  • i had a spotify acc connected with facebook but the facebook account is closed now and i lost all my songs. is there any way i can recover the songs i lost? i had over 700 songs pls
  • Jacob
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Account is corrupted

"Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later or contact customer support." This is EXTREMELY annoying is there any way I can get rid o...

  • Casual Listener
  • "Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later or contact customer support."  ...
  • Jacob
  • Community Legend
  • 803 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 803 Views
  • 5 replies
  • 0 likes

Spotify Family Wrong Info Typed In

I started our family group sooner today, and typed my last name into "street" place.. any way i can change it?

  • Newbie
  • I started our family group sooner today, and typed my last name into "street" place.. any way i can change it?
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

my family plan isnt working

This is my mothers account and i sent her the invite to it and its not leting her on to the premium that i got can any one help with this

  • Newbie
  • This is my mothers account and i sent her the invite to it and its not leting her on to the premium that i got can any one help with this
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Signed up for family plan, lost 1/3 of a month use

Signed up for the family plan today April 1st (previously a premium user, cancelled last night), and it is saying I will be charged on April 20th. Anyway to fix this so I get charged on May 1st (and the first each month after?). Kinda defeats the pur...

  • Casual Listener
  • Signed up for the family plan today April 1st (previously a premium user, cancelled last night), and it is saying I will be charged on April 20th. Anyway to fix this so I get charged on May 1st (and ...
  • Maxim
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Hacked account issue

I have problems regarding my account. I have premium subscription partnered with Fido, and all my login credentials are same as my Facebook acount.First problem is someone is using my account. new playlists poping up that i have never created and del...

  • Casual Listener
  • I have problems regarding my account. I have premium subscription partnered with Fido, and all my login credentials are same as my Facebook acount. First problem is someone is using my account. ne...
  • KatesHere
  • Community Legend
  • 389 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 389 Views
  • 3 replies
  • 0 likes

Impossible to change country when subscription active

Hi guys,I think there is a failure on the site.I currently have a premium subscription in Brazil. Then I followed all the following steps to change my country:https://support.spotify.com/uk/article/How-can-I-change-my-country-setting/(section "Spotif...

  • Casual Listener
  • Hi guys, I think there is a failure on the site. I currently have a premium subscription in Brazil. Then I followed all the following steps to change my country: https://support.spotify.com/uk/art...
  • Guillaume777
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 272 Views
  • 2 replies
  • 0 likes