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Account Disabled

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Account Disabled

My account was recently disabled as a result of failed payment.

In the email I got from Spotify, it stated thus - "Your payment provider recently recalled an unauthorised payment for Spotify Premium. We’ve now returned the funds, and disabled your Spotify account." Kindly indicate how to make payment and get my account activated.

Thanks you
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Accepted Solutions
Marked as solution

Hi @rotimiobafemi

It seems the account has been disabled due to a chargeback request from the Card Issuer.

You'll need to discuss this with support: 

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message! @SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a message Spotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there may be a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get an automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

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3 Replies
Marked as solution

Hi @rotimiobafemi

It seems the account has been disabled due to a chargeback request from the Card Issuer.

You'll need to discuss this with support: 

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message! @SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a message Spotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there may be a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get an automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

Thank you.

You're welcome! I hope the team can fix this for you!

https://open.spotify.com/track/3j84w7lZ9XTv6162GHDz52

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