I need to change my email but it says already used. When it's not! Have contacted already!

[elseylukejames]

Hi, I have changed my email address to a @facebook.com address (because I was connected to facebook through Spotify and it made sense at the time). Which I did not want to do so. Nor do I wish to have my Spotify account associated with Facebook any longer. I have disconnected it (because I have a pre-facebook login – I signed up before the Facebook logins were introduced!). Are you able to free up my previous email address which is an @gmail.com for use on my Spotify account? As at the present time it says it is associated with another account, but I think the system is getting confused with the same account!

I have sent a form on the About us page already!

My case number is # 00392615

Many thanks
James

[elseylukejames]

My case number is # 00392615

[Peter__]

If you have a case number then a member of the team should get back to you soon. Response times are normally within 48 hours.

Peter

[elseylukejames]

OK thank you. It's just that I saw many posts where a credited Spotify member had looked into the case after requesting the case number in the community forums.

[Peter__]

If you don't get a reply within a few days, post back here and I will grab someone to look into it for you 😉

Peter

[elseylukejames]

Can somebody please check this one out for me? It's very frustrating. My case number is # 00392615

Than you very much

James

[elseylukejames]

Can you help please?

[Peter__]

I've dropped a message to the staff for you, just to make sure that your case made it to the team successfully. Unfortunately there is no way to escalate your case to get a faster response.

Peter

[Sam · Accepted solution]

Elseylukejames - I've just read your case. If you try changing that email address again now, you should be sorted.

If you still have trouble, just get back to me.

As it should now be fixed, would you mind if I just resolve the case?

[elseylukejames]

Excellent stuff. Thanks Sam

[salkum]

When I login to Spotify account details and try to change my e-mail preferences (to not receive any), it says the e-mail address is already used.  I have switched between Premium and lower versions, but have always used the same e-mail address.  How do I fix this?

[meahtenoha]

Hi salkum - What's happened here is you've made some extra accounts via your Facebook. 

Please try editing your email notication settings again--should work just fine this time.