I upgraded to premium subscription, but the player doesn't recognize the updated subscription.

[1229405372]

I just upgraded, but I'm still getting ads and have the "upgrade" button above. It's pretty lame that this is the experience I have after paying money. Any ideas?

[BurntSky]

+1 having the same problem.  I'm guessing i have duplicate accounts set up, but I have no clue how to tell the difference between my fb linked account and my non-linked

Edit: for reference -- when i go to my subscription management page via the web, it shows i have a premium subscription, but logging into spotify app on windows still has ads and "ugrade" link.

[coraza_de_acero]

Have you solutioned this problem? Because I wanted to try the service but after two days...the player didn't recognize the subscripcion

[Richard · Accepted solution]

Ok, I've had a chance to look over your accounts now.

1229405372 - your account is definitely on Premium. If it still won't show up after a reinstall, please get in touch through our contact form

BurntSky - The same for you, and you don't appear to have a duplicate account, don't worry. 

coraza_de_acero - Likewise. The contact form will put you in touch with our payments team if you continue to have problems.

[bettyboop77]

Same problem for me.

Payed for Unlimited, and subscription status says that I have Unlitmited until 2012-05-30.

But but the player doesn't recognize the updated subscription.

Tried to re-install player in windows. Also tried in several different computers.

[Richard]

Hey bettyboop77, welcome to the Community.

Everything looks good on your account to me, so you should probably also get in touch via the above contact form.

Hopefully we can get to the bottom of what's going on here.

[RenatoCSG]

Same thing happening to me!! And I already received the notification of a payment made on my credit card to Spotify.

How can I assure that it is correct??