Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173602 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173602 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11454 Views
  • 6 replies
  • 11 likes
  • Security
  • 11454 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516477 Views
  • 986 replies
  • 113 likes
  • Account
  • 516477 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126114 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126114 Views
  • 74 replies
  • 12 likes

Solved!! After 12 months of my student discount can I re-renew it for another 12?

I'm going to be a student for 4 years but spotify only mentions that the discount is avalible for 12 months. I really, really want to swtich back over from apple music but knowing that I'll have to switch back to apple music after a while is enough t...

  • Music Fan
  • I'm going to be a student for 4 years but spotify only mentions that the discount is avalible for 12 months.   I really, really want to swtich back over from apple music but knowing that I'll ...
  • LordRollin
  • Community Legend
  • 1006 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1006 Views
  • 1 replies
  • 0 likes

Problems in paying my familly plan

I lost my premium familly account 'couse spotify says it is not being paid, however every month the charge goes to my creditcard and then it gets exturnerd. Could you explain why, or if I should check with my credit card company?

  • Newbie
  • I lost my premium familly account 'couse spotify says it is not being paid, however every month the charge goes to my creditcard and then it gets exturnerd. Could you explain why, or if I should chec...
  • Algee
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Query about family plan

I am interested in family plan for my 2 daughters have unlimited access to Spotify, but my daughters are few days a month with me and others with her mother. We live in the same city (Guadalajara, Mexico), but in different homes. The questions are: C...

  • Casual Listener
  • I am interested in family plan for my 2 daughters have unlimited access to Spotify, but my daughters are few days a month with me and others with her mother. We live in the same city (Guadalajara, Me...
  • Algee
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Mysterious playlists showing up in my account

Today I noticed a playlist on my account that I didn't create, titled "spotify test playlist, don't delete". Is this a bug? Did I get hacked? I changed my password and logged out all devices as a precaution.

  • Newbie
  • Today I noticed a playlist on my account that I didn't create, titled "spotify test playlist, don't delete". Is this a bug? Did I get hacked? 😮   I changed my password and logged out all devi...
  • Algee
  • Roadie
  • 794 Views
  • 1 replies
  • 0 likes
  • Account
  • 794 Views
  • 1 replies
  • 0 likes

Stop someone using my account

Hi, does anyone know if there's a way you can block a certain computer from using your spotify account? I logged in on a friends computer a while ago and now she keeps using my account although I've asked her on many occasions to not. I'm fed up of m...

  • Newbie
  • Hi, does anyone know if there's a way you can block a certain computer from using your spotify account? I logged in on a friends computer a while ago and now she keeps using my account although I've ...
  • user-removed
  • Not applicable
  • 9722 Views
  • 8 replies
  • 0 likes
  • 9722 Views
  • 8 replies
  • 0 likes

I can not Make Payment

I am unable to make the payment of my asinatura premiun, I'm trying the option of credit card and banking billet and none of the forms work.

  • Newbie
  •   I am unable to make the payment of my asinatura premiun, I'm trying the option of credit card and banking billet and none of the forms work.
  • KatesHere
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
  • 195 Views
  • 1 replies
  • 0 likes

I put my informations but the loading never ends

I put all my infos but when I put the credit card info and click confirm buy my spotify just keep loading

  • Casual Listener
  • I put all my infos but when I put the credit card info and click confirm buy my spotify just keep loading
  • KatesHere
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! family plan

Hi I cancelled premium due to upgrade to family plan. When I signed in again and wanted to buy family plan +1 like I was abled to do whilst I had Premium then I have no option to do so any longer. Now I need to buy only family plan +2 members. Why is...

  • Visitor
  • Hi I cancelled premium due to upgrade to family plan. When I signed in again and wanted to buy family plan +1 like I was abled to do whilst I had Premium then I have no option to do so any longer. No...
  • p1sally
  • Newbie
  • 383 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 383 Views
  • 2 replies
  • 0 likes

family suscription

Hi, Sombody can help me?Mi husband just now suscribe to an Family plan and he invited me. The thing is in my spotify account i have my maiden address (as I was when I started to use it) and now my husband added me and I can not accept because it tell...

  • Newbie
  • Hi, Sombody can help me? Mi husband just now suscribe to an Family plan and he invited me. The thing is in my spotify account i have my maiden address (as I was when I started to use it) and no...
  • MeeepTheMan
  • Newbie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! If i dont get any answer i'll close my spotify account

Hello i found a song at 22nd August's weekly discover and i lost it how i can found it again? please help me It was seems like "Mexican Radio" i guess it was only guitar song I DELETE IT ACCIDENTLY

  • Regular
  • Hello i found a song at 22nd August's weekly discover and i lost it how i can found it again? please help me   It was seems like "Mexican Radio" i guess it was only guitar song    ...
  • AtakanSakin
  • Regular
  • 384 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 384 Views
  • 2 replies
  • 0 likes

My premium family

Hi, i just applied for premium family and my daughter is unable to recieve the premium. in the web it says that it is active but on her phone it says that it is still free. is it that we have to make use of th 7 days trial premium before i go for the...

  • Newbie
  • Hi, i just applied for premium family and my daughter is unable to recieve the premium. in the web it says that it is active but on her phone it says that it is still free. is it that we have to make...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

HELP ME!!!!

Hi all straight to the pointI have a spotify account that is free.However I'm sure I opened up another spotify account some time back but I can't remember my log in or password details. But I have been charged 2 sets of £9.99 in the past 2 months so ...

  • Newbie
  • Hi all straight to the point I have a spotify account that is free. However I'm sure I opened up another spotify account some time back but I can't remember my log in or password details. But I hav...
  • LordRollin
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Cancel Subscription

Hi all, Ive managed to get myself in a right mess.I signed up to Spotify using an email address I no longer have access to, and have now forgotten my Spotify password. I cant change my password, because I need access to my old email address, and I ca...

  • Newbie
  • Hi all,   Ive managed to get myself in a right mess. I signed up to Spotify using an email address I no longer have access to, and have now forgotten my Spotify password.  I cant c...
  • LordRollin
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Spotify taking my money

I have Spotify included in my phone plan but for some reason money is also coming out of my bank account to pay for Spotify and this shouldn't be happening.

  • Newbie
  • I have Spotify included in my phone plan but for some reason money is also coming out of my bank account to pay for Spotify and this shouldn't be happening.
  • LordRollin
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
  • 263 Views
  • 1 replies
  • 0 likes

Accidentally Deleted Songs On Playlist

So I unknowingly deleted a bunch of songs from a playlist I was wokring on. There used to be like 60 something songs. Now there are only 11 and they are the 11 I just added. Is there anyway to go back to the old version of the playlist? Like restore ...

  • Newbie
  • So I unknowingly deleted a bunch of songs from a playlist I was wokring on. There used to be like 60 something songs. Now there are only 11 and they are the 11 I just added. Is there anyway to go bac...
  • LordRollin
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
  • 166 Views
  • 1 replies
  • 0 likes

Spotify family admin change country

I used to work in America and I started a family premium subscription with US credit card.But now I've moved back to Hongkong and that credit card is no longer valid. So that I changed my profile and updated payment method to my HongKong card, and of...

  • Newbie
  • I used to work in America and I started a family premium subscription with US credit card. But now I've moved back to Hongkong and that credit card is no longer valid. So that I changed my profile a...
  • LordRollin
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Logging in on iPhone 7

Got a new iPhone yesterday and when I log into the Spotify app it is saying I am using the free subscription which I am not. When I log into the correct web page it is showing my premium subscription. Any ideas on how I can make the app show I am usi...

  • Newbie
  • Got a new iPhone yesterday and when I log into the Spotify app it is saying I am using the free subscription which I am not. When I log into the correct web page it is showing my premium subscription...
  • Astame
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Charged 3 times

I was trying to renew my Premium Account and was charged 3 times on my credit card before started working.

  • Newbie
  • I was trying to renew my Premium Account and was charged 3 times on my credit card before started working.  
  • LordRollin
  • Community Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes