Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83506 Views

29 replies

0 likes

  • 83506 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104638 Views

10 replies

3 likes

Account
Login
  • 104638 Views
  • 10 replies
  • 3 likes

Solved!!Superuser Contribution plan familiar premium

tengo una cuenta de espotify gratuita y mi hermana adquirio una cuenta familiar premium, como hago para inscribirme en esa cuenta familiar, cuales son los pasos paso a paso ... muchas gracias

Newbie

tengo una cuenta de espotify gratuita y mi hermana adquirio una cuenta familiar premium, como hago para inscribirme en esa cuenta familiar, cuales son los pasos paso a paso ... muchas gracias 

RodrigoPalma

Roadie

572 Views

2 replies

0 likes

  • 572 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't log in with facebook

I just changed my account back from premium to free. Now it's supposed to be on free trial. My premium ended yesterday but now I can't get in at all. Does anyone know what the problem is?

Newbie

I just changed my account back from premium to free. Now it's supposed to be on free trial. My premium ended yesterday but now I can't get in at all. Does anyone know what the problem is?

RodrigoPalma

Roadie

537 Views

3 replies

1 likes

  • 537 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium

I pay for premium but it says I don't and all my music is gone.

Newbie

I pay for premium but it says I don't and all my music is gone.

RodrigoPalma

Roadie

318 Views

2 replies

0 likes

  • 318 Views
  • 2 replies
  • 0 likes

my sub ended early help please!!

So i signed up for Spotify threw my cell phone provider.. It said i got 2 years for free and it ended after one year.. i cant pay for it till friday which is not far away but it still shouldnt be done yet i was wondering why this happened ??

Casual Listener

So i signed up for Spotify threw my cell phone provider.. It said i got 2 years for free and it ended after one year.. i cant pay for it till friday which is not far away but it still shouldnt be don...

marlonsphere

Roadie

322 Views

3 replies

0 likes

  • 322 Views
  • 3 replies
  • 0 likes

Need help

I really need to upgrade to Spotify Premium but I couldn't receive any pin code. Please help me. Badly needed.

Newbie

I really need to upgrade to Spotify Premium but I couldn't receive any pin code. Please help me. Badly needed.

marlonsphere

Roadie

404 Views

3 replies

0 likes

  • 404 Views
  • 3 replies
  • 0 likes

Payment

I started a free trial but was still charged. Can I get my money back?

Newbie

I started a free trial but was still charged. Can I get my money back?

Algee

Roadie

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Payment without subscription

I have previously had Spotify premium, I haven't had it in a while but still used my account under the free subscription. When I started checking into gettin premium again my credit card was charged but my account is not premium. Help!

Newbie

I have previously had Spotify premium, I haven't had it in a while but still used my account under the free subscription. When I started checking into gettin premium again my credit card was charged ...

Algee

Roadie

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Não consigo mudar o país

Boa noite, Estou com problemas ao trocar meu país. Viajei para o exterior e recebi cartões-presente do Spotify de um amigo e os cadastrei na minha conta, voltei para o Brasil à 2 dias e desde então mesmo com o IP e cartão de crédito brasileiro não co...

Visitor

Boa noite,    Estou com problemas ao trocar meu país. Viajei para o exterior e recebi cartões-presente do Spotify de um amigo e os cadastrei na minha conta, voltei para o Brasil à 2 dias ...

aabbccddee1

Newbie

3900 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 3900 Views
  • 2 replies
  • 0 likes

Payment

I had to cancel my credit card that I use for Spotify. I haven't gotten a new card yet, so I haven't been able to change my payment methods. However, my Spotify account has been disabled to where I can't login in order to change payment methods. How ...

Casual Listener

I had to cancel my credit card that I use for Spotify. I haven't gotten a new card yet, so I haven't been able to change my payment methods. However, my Spotify account has been disabled to where I c...

kabby247

Casual Listener

273 Views

2 replies

0 likes

Account
Subscription
  • 273 Views
  • 2 replies
  • 0 likes

Cancel my account please

HI, I would like to cancel my account, except, when i go to the website it directs me to.. i get an error message saying the website does not exsist. I cannot call anyone, and simply want my subscription cancelled... thank you,

Casual Listener

HI, I would like to cancel my account, except, when i go to the website it directs me to.. i get an error message saying the website does not exsist.   I cannot call anyone, and simply want...

kristinak

Casual Listener

311 Views

2 replies

0 likes

  • 311 Views
  • 2 replies
  • 0 likes

Change from Premium to Family

I currently have the premium plan. If I go to the Family Plan with my parents, do I have to delete my payment method or will they stop bill automatically?

Newbie

I currently have the premium plan. If I go to the Family Plan with my parents, do I have to delete my payment method or will they stop bill automatically?

Maxim

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Stressed

I have been charged twice for Spotify premium for students and yet I still don't have premium listed in my account. Need help ASAP. I waited a couple days for it to go away but it didn't and I still don't have Spotify premium.

Casual Listener

I have been charged twice for Spotify premium for students and yet I still don't have premium listed in my account. Need help ASAP. I waited a couple days for it to go away but it didn't and I still ...

Lil_stud14

Casual Listener

1211 Views

2 replies

0 likes

  • 1211 Views
  • 2 replies
  • 0 likes

Cant download. Keeps asking for premium. even though I have it

Cant download anything on my new phone. keeps asking for me to sign up for premium. But I already have premium. every now and then it will ask me to get it in a new language. totally lost here.

Newbie

Cant download anything on my new phone. keeps asking for me to sign up for premium. But I already have premium.  every now and then it will ask me to get it in a new language. totally lost here.

ClaraFarias

Newbie

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

i cant get premium

i dont have any problem with my credit card and i cant have premium, can you please help me

Casual Listener

i dont have any problem with my credit card and i cant have premium, can you please help me

diazread

Casual Listener

1348 Views

4 replies

0 likes

  • 1348 Views
  • 4 replies
  • 0 likes

Solved!! My Song

Hi guys,I've got a problem with a song on spotify. this song is mine, it's a coldplay's cover (Fix You).the song was published on "Resurgence's" account, yeah this is the name of my band too.the problem is that the song was published on the wrong cha...

Casual Listener

Hi guys,I've got a problem with a song on spotify. this song is mine, it's a coldplay's cover (Fix You).the song was published on "Resurgence's" account, yeah this is the name of my band too. the pr...

Resurgencersg

Casual Listener

602 Views

2 replies

0 likes

Account
  • 602 Views
  • 2 replies
  • 0 likes

I can login on web but not on app

Please help me, its the first time am login in, i suscribed for premium, if i login on the web it goes fine, when i try to login on app it says error or foroten password which i reset already 3 times...

Newbie

Please help me, its the first time am login in, i suscribed for premium, if i login on the web it goes fine, when i try to login on app it says error or foroten password which i reset already 3 times...

example

Casual Listener

716 Views

2 replies

1 likes

Login
  • 716 Views
  • 2 replies
  • 1 likes

Solved!! Changing Subscription

Hi i paid the $120 for a year of spotify but i just recently saw the Family subscription. how do i switch my subscription without losing the money i already paid?

Casual Listener

Hi i paid the $120 for a year of spotify but i just recently saw the Family subscription. how do i switch my subscription without losing the money i already paid?

Maxim

Spotify Star

744 Views

3 replies

0 likes

  • 744 Views
  • 3 replies
  • 0 likes

Trouble adding family members

Everytime I send a link to two of my family members it says "Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family plan." They are not already members of this ...

Newbie

Everytime I send a link to two of my family members it says "Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the ...

Maxim

Spotify Star

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Payment and playlists lost

Got a notification saying payment had failed and Spotify will close the account in 5 days (on the iOS app). Updates payment details to keep premium, now all my playlists are lost and not on the option to restore and my account in iOS app is showing a...

Newbie

Got a notification saying payment had failed and Spotify will close the account in 5 days (on the iOS app). Updates payment details to keep premium, now all my playlists are lost and not on the optio...

thejasonman

Roadie

1277 Views

2 replies

0 likes

  • 1277 Views
  • 2 replies
  • 0 likes