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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2938 Views
  • 0 replies
  • 8 likes
  • Security
  • 2938 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455603 Views
  • 973 replies
  • 109 likes
  • Account
  • 455603 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202020 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202020 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110275 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110275 Views
  • 72 replies
  • 12 likes

Spotify premium for family

Hey,I'd like to know why you have to live at the same address. Does that mean that if you don't live with your family (for example because you're a student) that you can't choose for a family package?thanks

  • Newbie
  • Hey, I'd like to know why you have to live at the same address. Does that mean that if you don't live with your family (for example because you're a student) that you can't choose for a family packa...
  • Bearfootrecords
  • Community Legend
  • 800 Views
  • 1 replies
  • 0 likes
  • 800 Views
  • 1 replies
  • 0 likes

Two email addresses, only one username, and not allowing changes

My I-Mac doesn't support the old version of Spotify, so I had to download the new version. In doing so, the account asked me to login. I attempted to use my email address, and it said that my email was invalid. I attempted to reset my password, and i...

  • Newbie
  • My I-Mac doesn't support the old version of Spotify, so I had to download the new version. In doing so, the account asked me to login. I attempted to use my email address, and it said that my email w...
  • Bearfootrecords
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
  • 356 Views
  • 1 replies
  • 0 likes

Solved!! Spotify subscription

Can I subscribe back to spotify premium if i cancel my subscription?

  • Casual Listener
  • Can I subscribe back to spotify premium if i cancel my subscription?
  • Maxim
  • Spotify Star
  • 776 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 776 Views
  • 6 replies
  • 0 likes

I can't log in after signing out of all devices

I forgot to sign out of Spotify on my old work laptop, so I used the Spotify website to 'sign out of all devices'. I have since been trying to sign in to Spotify on my iPhone device, but it is not recognising my log in details. I am 100% entering the...

  • Newbie
  • I forgot to sign out of Spotify on my old work laptop, so I used the Spotify website to 'sign out of all devices'. I have since been trying to sign in to Spotify on my iPhone device, but it is not re...
  • Maxim
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Did I pay?

Hey,I forgot if I paid my spotify bill or not..So, do you know where I can see if I had paid?Because I don't want to pay the reminder fee.Thanks in advance!

  • Newbie
  • Hey, I forgot if I paid my spotify bill or not.. So, do you know where I can see if I had paid? Because I don't want to pay the reminder fee. Thanks in advance!
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Paid for Passive Account, How To Cancel?

I used my credit card for my old friend Spotify account. I learned last week, she left my credit card informations a long ago and used her own credit card to bill account. Now I want to unlink my credit card from her Spotify account, but I cannot and...

  • Casual Listener
  • I used my credit card for my old friend Spotify account. I learned last week, she left my credit card informations a long ago and used her own credit card to bill account. Now I want to unl...
  • Maxim
  • Spotify Star
  • 1203 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1203 Views
  • 3 replies
  • 1 likes

Report hacking to spotify

Hi, I would like to report a hacking/security issue to spotify directly, Kindly advice an email address I can send the issue to. Or what is the process to report to them directly. Thank you.

  • Casual Listener
  • Hi, I would like to report a hacking/security issue to spotify directly, Kindly advice an email address I can send the issue to. Or what is the process to report to them directly. Thank you.
  • Ayielle
  • Casual Listener
  • 12509 Views
  • 4 replies
  • 10 likes
  • Security
    Subscription
  • 12509 Views
  • 4 replies
  • 10 likes

Solved!! Announcements in Premium accounts

Why am I seing ads disguised as "announcements" almost every time I start Spotify? I'm paying for premium, just so I don't see these ads.

  • Newbie
  • Why am I seing ads disguised as "announcements" almost every time I start Spotify? I'm paying for premium, just so I don't see these ads.
  • sekwaf
  • Newbie
  • 7306 Views
  • 15 replies
  • 7 likes
  • 7306 Views
  • 15 replies
  • 7 likes

Keep getting error when trying to get free 30 day trial

I was thinking of getting Spotify premium then my friend told me I could get this 30 day trial then I can start paying so I tried to sign up with my paypal since I can't access my visa (visa not linked to paypal) but I keep getting this error saying ...

  • Newbie
  • I was thinking of getting Spotify premium then my friend told me I could get this 30 day trial then I can start paying so I tried to sign up with my paypal since I can't access my visa (visa not link...
  • user-removed
  • Not applicable
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

My e-mail and password were changed without my consent!

Hello guys,I can log normally on spotify from my facebook and smartphone just fine, but I noticed just now that the e-mail and password of my account was changed without my consent!My e-mail was from hotmail before and now is from gmail and my passwo...

  • Regular
  • Hello guys, I can log normally on spotify from my facebook and smartphone just fine, but I noticed just now that the e-mail and password of my account was changed without my consent! My e-...
  • marlonsphere
  • Roadie
  • 548 Views
  • 8 replies
  • 0 likes
  • Login
    Security
  • 548 Views
  • 8 replies
  • 0 likes

Cancelled subscription entirely, got confirmation but still invoiced?!

Hi,I cancelled my premium for family a few days ago. My new month starts at the 12th, so I was in time to cancel my subscription.Once I cancelled I saw in my account that Spotify was back to the free mode and that I did not have to pay anything.This ...

  • Casual Listener
  • Hi, I cancelled my premium for family a few days ago. My new month starts at the 12th, so I was in time to cancel my subscription. Once I cancelled I saw in my account that Spotify was back to ...
  • marlonsphere
  • Roadie
  • 209 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 209 Views
  • 3 replies
  • 0 likes

I can not login

l go to jordan for work. i cannot login at my account. I used Soptify application at smartphone.

  • Newbie
  • l go to jordan for work. i cannot login at my account. I used Soptify application at smartphone.
  • sakura08
  • Roadie
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Cancel premium account

I hold a premium account that i cancelled however I have still been charged. I am cancelling because my phone provider is offering me the subscription free of charge. Can someone please help?

  • Newbie
  • I hold a premium account that i cancelled however I have still been charged. I am cancelling because my phone provider is offering me the subscription free of charge.  Can someone please help?
  • sakura08
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Pay premium with itunes credit

I Dont have credit card. But just bought an itunes card. How can I pay premium with my itunes account?

  • Newbie
  • I Dont have credit card. But just bought an itunes card. How can I pay premium with my itunes account?
  • marlonsphere
  • Roadie
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Solved!! Bought the yearly pre-paid plan

Hey Community, I recently ordered the wrong plan and it was ment for the family plan... is there a way to refund and re-do my payment process?

  • Casual Listener
  • Hey Community, I recently ordered the wrong plan and it was ment for the family plan... is there a way to refund and re-do my payment process?
  • naeng
  • Casual Listener
  • 372 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 372 Views
  • 4 replies
  • 0 likes

How to change country without credit card?

Hi My Spotify premium account was in France for the last 2 years. My brother who lives in Colombia got me an EGiftcard for 1 year. I can't redeem the giftcard as it was bought in Colombia and my account is in France. I tried changing my country but c...

  • Newbie
  • Hi My Spotify premium account was in France for the last 2 years. My brother who lives in Colombia got me an EGiftcard for 1 year. I can't redeem the giftcard as it was bought in Colombia and my acco...
  • marlonsphere
  • Roadie
  • 839 Views
  • 2 replies
  • 0 likes
  • 839 Views
  • 2 replies
  • 0 likes

Atualize o cartão, me cobrou e minha assinatura está pausada.

Atualizei meu cartão e até recebi SMS do banco confirmando a compra mas minha assinatura está pausada. Alguém pode me ajudar?

  • Casual Listener
  • Atualizei meu cartão e até recebi SMS do banco confirmando a compra mas minha assinatura está pausada. Alguém pode me ajudar?
  • luiis
  • Casual Listener
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Study abroad

Hello,I have started studying this semester in Salzburg which is in Austria but I'm living in Freilassing which is in Germany right over the border. I can not get my student discount because it does not find it in Germany because I'm on a austrian un...

  • Newbie
  • Hello, I have started studying this semester in Salzburg which is in Austria but I'm living in Freilassing which is in Germany right over the border. I can not get my student discount because it doe...
  • marlonsphere
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium
  • 142 Views
  • 1 replies
  • 0 likes

Receiving email request for payment when I'm paid up until December. Please help.

I keep receiving emails that my account will be terminated if I don't provide payment method. I made a payment through gift card for 3 months at the end of September. Can anyone help.

  • Casual Listener
  • I keep receiving emails that my account will be terminated if I don't provide payment method.  I made a payment through gift card for 3 months at the end of September.  Can anyone help.
  • dbonner1
  • Casual Listener
  • 131 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 131 Views
  • 2 replies
  • 0 likes

Not being able to access premium

So I purchased premium last night and it won't let me access the premium side of Spotify. Money was taken out of my bank account but I cannot access premium . Any help is appreciated

  • Newbie
  • So I purchased premium last night and it won't let me access the premium side of Spotify. Money was taken out of my bank account but I cannot access premium . Any help is appreciated
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes