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Report hacking to spotify

Report hacking to spotify

Hi, I would like to report a hacking/security issue to spotify directly, Kindly advice an email address I can send the issue to. Or what is the process to report to them directly. Thank you.
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4 Replies

Hey @Ayielle,

 

Are you still able to access your account? Has your account's email addresss changed or have playlists been removed/updated/added without your permission!

MaximSpotify Star
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Hi @Maxim,


Yes I am able to access my account after I reset the password, email address didn't change but the playlist were all removed. Also as I am subscribed to family premium, members that were linked were removed and instead added other accounts. I want to report this to spotify to be able to traceback history to determine this and to avoid this in the future.

 

Thanks.

Please reach out to Spotify Support so they can look into this. Thanks 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you so much Maxim, will try to reach out to them!

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