Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have my spotify so perfect, love my playlists etc.I deactivated my facebook but want to keep my playlist, but in order to keep my spotify account it reactivates facebook..Let me on my facebook spotify account but don't reactivate my page ffs I dont...
Hey,now, I have Spotify Premium and I pay 9,99€ every month. I started studying in september and now I want to use the student discount. Do I have to terminate my Premium and have to subscribe again, or is it possible for me to change it directly? I ...
I'm paying for Spotify just so I won't be able to listen to unlimited music..which I think is a rip off. What do I do now?
I created a premium account while living in Great Britain. I moved back home to the Czech Republic but I can't seem to be able to change the country in my user profile to Czech Republic. I tried to log into My Account and go to the Edit Profile page,...
So I was on vacation in Denmark when I made Spotify account. I also started a free trial of a week. But now I'm back in Holland and I bought a premium card for 3 months. I filled it in on the site. On the site it says I have premium but on the app I ...
Hi, My account's student discount was about to expire and I was sent a link regarding its renewal. I clicked on the link and signed in to my one only acoount and renewed the student discount and I changed my payment method as well before the month wa...
My subscription was charged Oct. 10, 2016 but it doesn't let me used the premium version.
I have Spotify Family but when I send the invitation to the other member, he gets an error message saying that the account is not based in the same country.We two have the same country selected in the profile, and the same postal code. Please help wi...
I was charged for a premium plan and I can't even use it because apparently my college isn't registered with Spotify. How do I get my money back?Also it's really difficult that there is no number to call.
my mom has sent me a spotify email invite twice and I haven't gotten either one Spotify itself sent the second one and I still haven't gotten it what's up with that what can we do
Hi!Is there any way to change the picture of your playlist???Thans!
I just got charged 9.99 Oct 13 witch my bill was already paid for Oct n you are charging me again Nov 4th 9.99 I want my subscription cancelled and I would like to talk to someone in management I would like my money back this has not been the first t...
Hi there, I used to have Spotify Premium and used my wife's I-phone to connect. I no longer have premium but she has recently got it. However when she tries to log in from her phone using the log-in via Facebook option it takes her to my now free acc...
I upgraded to family in September. I have just recently discovered that I am still being charged for a single subscription along with a family subscription, meaning I have paid an additional $20.00 that I shouldn't have. I'll see the credit to my acc...
I'm trying to update my payment info, but it keeps saying I'm not eligible for the $4.99 student rate...I'm trying to pay my $9.99 monthly rate, but it won't let me choose that option anywhere.
Each month i get a text saying 'Thank you for your subscription to Spotify Premium', but when i access my account, it says i only have a free service.Payment gets taken each month from my vodafone account.Why can i not use premium even though money i...
Trying to help out my dad here. We just figured out he mistyped his email in his account and misses 1 letter.But when trying to change it to the correct mail adress it says it already exists.When saying "forgot password" to the correct mail adress we...
I would really like to try Spotify and probably premium as well, but it won't let me login to the app. I signed up for an account and I can use the spotify web player on a PC but whenever I try to login to the app on my iPhone 5S I get the following ...
I recently moved to South Korea, I need to change the country on my profile but when I do, there is no drop down bar. It only gives me the US one. Please help!
Hi, I created my spotify with facebook login and I no longer have that facebook account. I want to cancel my premium account but I can't access to make changes.Please help! thank you!