Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Inicie mi cuenta premium familiar con una cuenta de facebook, ahora por problemas personales quiero cerrar mi cuenta de facebook, cuando cancelo mi cuenta en Facebook se cierra mi Spotify tambien y cuando lo inicio este reactiva mi cuenta de facebook...
I paid my bill with a master card gift card (not sure if that makes a difference). I tried to upgrade to Student from free. The money was taken off of the card but my Spotify was still on the free subscription for hours after the charge was posted on...
Hola buenos diasTengo mi Cuenta premium Vinculada A una facebook, me inhabilitaron Resultados de la Búsqueda Que el facebook y Ahora no puedo entrar a La Cuenta y La Estoy Pagando y la quiero USAR Que deberia Hacer?
Can someone please help, my credit card has been charged for a premium account i dont have. There is no help in cancelling my total subscription as i only have the free account and not premium for what they charged me. Going to the account link and c...
I was attempting to upgrade to premium, on the student plan, when it said my card is from a non spotify country. When in fact my card is that of a Barclays young persons account, registered in the UK
HiI can't connect to my account and listen some music on Spotify since 3/4 days.There is a screen to download Adobe Flash (and I already install it) and all is ok with my account, but it still doesn't work.Any help ? Thx
Hello! For several weeks, I've been unable to login to the spotify application on both my personal computer (Mac) and my work computer (PC). The end result is always the same: "The username or password is incorrect. Error Code 3." I don't actually th...
Hello,I've had spotify premium but i stopped paying it, so i got an email saying my account was disabled now. I later on wanted to listen to music so i started spotify, but on my phone and on my laptop i had to log in again, which i did. Then the err...
i know what thats mean but i mean just bought once and i didnt even listen music in spotify and as i see i paid 2 month for nothing and whenever i try to cancel it i just see some links to make me not unsubcribe -- is there any eman adress i can send...
So I am wondering if with the Family Premium plan, does the main person (who is being charged) on the account have the abilty to see what the other members on the family account are listening to? I ask this because I have 2 young kids and would like ...
I switched phone service and got a new phone and I can't get my spotify to work. I reset the password and when I try to login it says wrong password and I have premium service.
I was in Australia in March of 2016. My spotify would not let me login. I had lost one of my CC in Australia and thought perhaps it was the one that was being Debited by Spotify, so i set up a new account. I live here in Texas, but you are now chargi...
I have been asking, trying to get Spotify people to notice my problems but not getting too far. Is there a way to talk to someone at Spotify.If not bye bye premiumn. While the music is ok the service and interface is not. Not being able to ask someon...
i have cancelled my membership both before it was meant to renew and it has not worked and it now says it will renew again next month adn when i go to cancel it again it doesnt say anything
Hi everyone! I took advantage of Spotify's trial for Premium (3 months for .99) and I was very happy, but sadly $10 a month to continue is a little much for me. I cancelled my suscription today (Sept 29) to avoid that $10 charge for an additional mon...
About a week ago I cancelled the spotify premium service on this account. The same day I got the email confirmation that my request had been processed, and that my premium would stop on 2016-07-28. Today I noticed however that money was still taken f...
Hi I have 2 sons each with Spotify account that I pay for. I would like to start a premium family account and add them into that account but don't want them to loose all their music and playlists . What do I do ??
Everytime is set the student discount it gives me the discount for 3-5 months than goes bac to the full charge. Then when I reapply for the discount I get chargedd for the month again.What should I do?Douglas
I just cancel my premium use, I have a new plan with fido and it gives me 6 months of free premium use. How do I switch to it ? By the way you guys don't even have one email address in your website to contact someone for support. It's very inconvenie...
My card keeps getting charged by Spotify although I do not even use Spotify. Help??