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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293169 Views

529 replies

34 likes

Account
Free
  • 293169 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13723 Views

6 replies

11 likes

Security
  • 13723 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541707 Views

990 replies

115 likes

Account
  • 541707 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129738 Views

74 replies

12 likes

Account
Login
Premium
  • 129738 Views
  • 74 replies
  • 12 likes

downgrading from spotify family to premium

Hi I'd like to go back to my regular premium instead of using the family plan. How can I do that without canceling and re-subscribing?Thanks!

Casual Listener

Hi  I'd like to go back to my regular premium instead of using the family plan. How can I do that without canceling and re-subscribing? Thanks! 

yurilr

Newbie

1535 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1535 Views
  • 4 replies
  • 0 likes

2 accounts

I have 2 spotify accounts (not sure how?) but funds are being deducted from my bank for a spotify account that I can't log into and when I request new passwords sent to my email it is not for the premium account I'm paying for.Long story short - I ca...

Visitor

I have 2 spotify accounts (not sure how?) but funds are being deducted from my bank for a spotify account that I can't log into and when I request new passwords sent to my email it is not for the pre...

user-removed

Not applicable

296 Views

2 replies

0 likes

Subscription
  • 296 Views
  • 2 replies
  • 0 likes

[Subscription] HELP! I LOST MY SPOTIFY AND HOTMAIL PASSWORD

HELLO!MI EMAIL IS KATERIN4443@HOTMAIL.COM BUT I CANT RESTART MY SPOTIFY PASSWORD BECAUSE FORGOT MY HOTMAIL PASSWORD.I NEED HELP, I DO HAVE SPOTIFY PREMIUM AND I HAVE CHARGES IN MY CREDIT CARD WITHOUT USE MU ACCOUNT PLEASE SEND THE INFORMATION: KATERI...

Newbie

HELLO! MI EMAIL IS KATERIN4443@HOTMAIL.COM BUT I CANT RESTART MY SPOTIFY PASSWORD BECAUSE FORGOT MY HOTMAIL PASSWORD. I NEED HELP, I DO HAVE SPOTIFY PREMIUM AND I HAVE CHARGES IN MY CREDIT CAR...

sakura08

Roadie

507 Views

1 replies

0 likes

Subscription
  • 507 Views
  • 1 replies
  • 0 likes

charged to wrong card

hello wanted to get help on getting payment taken back and charged to the new card on my account any way it can happen?

Newbie

hello wanted to get help on getting payment taken back and charged to the new card on my account any way it can happen?

sakura08

Roadie

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Can't access old account which is premium.

I am no longer able to get into my old facebook which my old account is hooked up to. The stupid help center said to create a new account and to contact them to switch everything over. This is seriously the most dumb help center they dont even have a...

Casual Listener

I am no longer able to get into my old facebook which my old account is hooked up to. The stupid help center said to create a new account and to contact them to switch everything over. This is seriou...

marlonsphere

Roadie

170 Views

1 replies

0 likes

Account
Login
Premium
  • 170 Views
  • 1 replies
  • 0 likes

Abroad premium account not working

So I've been abroad for about 5 weeks with premium and suddenly my account shut off and said I had been abroad for over 14 days. I checked my email and it said they had paused my premium account. I re subscribed but it still isn't letting me log into...

Newbie

So I've been abroad for about 5 weeks with premium and suddenly my account shut off and said I had been abroad for over 14 days. I checked my email and it said they had paused my premium account. I r...

marlonsphere

Roadie

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled premium subscription before renewal, but still charged!!

I tried the 3 month premium for $0.99. I decided it isn't worth it for me to pay $12.99 per month for the service so 4 days before the renewal date I canceled my subscription via the account settings. It confirmed that my subscription was cancelled. ...

Casual Listener

I tried the 3 month premium for $0.99.    I decided it isn't worth it for me to pay $12.99 per month for the service so 4 days before the renewal date I canceled my subscription via ...

sakura08

Roadie

450 Views

4 replies

0 likes

Subscription
  • 450 Views
  • 4 replies
  • 0 likes

Deleting Account

I am wanting to delete my spotify account but to do that you need to go to the email the account is linked to and click on the email they send you to verify that you want to delete it. Heres the problem: The email address that my spoitfy account is l...

Visitor

I am wanting to delete my spotify account but to do that you need to go to the email the account is linked to and click on the email they send you to verify that you want to delete it. Heres the prob...

sakura08

Roadie

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Change email address for account linked to facebook

Hi There, My Spotify account was originally created with an email address and later linked to my facebook account.The issue I am currently having is that I do not have access to the original email account my Spotify account was created with and also ...

Newbie

Hi There,   My Spotify account was originally created with an email address and later linked to my facebook account. The issue I am currently having is that I do not have access to the...

sakura08

Roadie

301 Views

1 replies

0 likes

Account
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! After 12 months of my student discount can I re-renew it for another 12?

I'm going to be a student for 4 years but spotify only mentions that the discount is avalible for 12 months. I really, really want to swtich back over from apple music but knowing that I'll have to switch back to apple music after a while is enough t...

Music Fan

I'm going to be a student for 4 years but spotify only mentions that the discount is avalible for 12 months.   I really, really want to swtich back over from apple music but knowing that I'll ...

LordRollin

Community Legend

1033 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1033 Views
  • 1 replies
  • 0 likes

Problems in paying my familly plan

I lost my premium familly account 'couse spotify says it is not being paid, however every month the charge goes to my creditcard and then it gets exturnerd. Could you explain why, or if I should check with my credit card company?

Newbie

I lost my premium familly account 'couse spotify says it is not being paid, however every month the charge goes to my creditcard and then it gets exturnerd. Could you explain why, or if I should chec...

Algee

Roadie

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Query about family plan

I am interested in family plan for my 2 daughters have unlimited access to Spotify, but my daughters are few days a month with me and others with her mother. We live in the same city (Guadalajara, Mexico), but in different homes. The questions are: C...

Casual Listener

I am interested in family plan for my 2 daughters have unlimited access to Spotify, but my daughters are few days a month with me and others with her mother. We live in the same city (Guadalajara, Me...

Algee

Roadie

219 Views

1 replies

0 likes

Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Mysterious playlists showing up in my account

Today I noticed a playlist on my account that I didn't create, titled "spotify test playlist, don't delete". Is this a bug? Did I get hacked? I changed my password and logged out all devices as a precaution.

Newbie

Today I noticed a playlist on my account that I didn't create, titled "spotify test playlist, don't delete". Is this a bug? Did I get hacked? 😮   I changed my password and logged out all devi...

Algee

Roadie

801 Views

1 replies

0 likes

Account
  • 801 Views
  • 1 replies
  • 0 likes

Stop someone using my account

Hi, does anyone know if there's a way you can block a certain computer from using your spotify account? I logged in on a friends computer a while ago and now she keeps using my account although I've asked her on many occasions to not. I'm fed up of m...

Newbie

Hi, does anyone know if there's a way you can block a certain computer from using your spotify account? I logged in on a friends computer a while ago and now she keeps using my account although I've ...

user-removed

Not applicable

9745 Views

8 replies

0 likes

  • 9745 Views
  • 8 replies
  • 0 likes

I can not Make Payment

I am unable to make the payment of my asinatura premiun, I'm trying the option of credit card and banking billet and none of the forms work.

Newbie

  I am unable to make the payment of my asinatura premiun, I'm trying the option of credit card and banking billet and none of the forms work.

KatesHere

Community Legend

199 Views

1 replies

0 likes

Premium
  • 199 Views
  • 1 replies
  • 0 likes

I put my informations but the loading never ends

I put all my infos but when I put the credit card info and click confirm buy my spotify just keep loading

Casual Listener

I put all my infos but when I put the credit card info and click confirm buy my spotify just keep loading

KatesHere

Community Legend

171 Views

1 replies

0 likes

Premium
Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! family plan

Hi I cancelled premium due to upgrade to family plan. When I signed in again and wanted to buy family plan +1 like I was abled to do whilst I had Premium then I have no option to do so any longer. Now I need to buy only family plan +2 members. Why is...

Visitor

Hi I cancelled premium due to upgrade to family plan. When I signed in again and wanted to buy family plan +1 like I was abled to do whilst I had Premium then I have no option to do so any longer. No...

p1sally

Newbie

416 Views

2 replies

0 likes

Account
Subscription
  • 416 Views
  • 2 replies
  • 0 likes

family suscription

Hi, Sombody can help me?Mi husband just now suscribe to an Family plan and he invited me. The thing is in my spotify account i have my maiden address (as I was when I started to use it) and now my husband added me and I can not accept because it tell...

Newbie

Hi, Sombody can help me? Mi husband just now suscribe to an Family plan and he invited me. The thing is in my spotify account i have my maiden address (as I was when I started to use it) and no...

MeeepTheMan

Newbie

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Solved!! If i dont get any answer i'll close my spotify account

Hello i found a song at 22nd August's weekly discover and i lost it how i can found it again? please help me It was seems like "Mexican Radio" i guess it was only guitar song I DELETE IT ACCIDENTLY

Regular

Hello i found a song at 22nd August's weekly discover and i lost it how i can found it again? please help me   It was seems like "Mexican Radio" i guess it was only guitar song    ...

AtakanSakin

Regular

395 Views

2 replies

0 likes

Other
Premium
Subscription
  • 395 Views
  • 2 replies
  • 0 likes

My premium family

Hi, i just applied for premium family and my daughter is unable to recieve the premium. in the web it says that it is active but on her phone it says that it is still free. is it that we have to make use of th 7 days trial premium before i go for the...

Newbie

Hi, i just applied for premium family and my daughter is unable to recieve the premium. in the web it says that it is active but on her phone it says that it is still free. is it that we have to make...

Maxim

Spotify Star

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes