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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414681 Views
  • 965 replies
  • 108 likes
  • Account
  • 414681 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181414 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181414 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102101 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102101 Views
  • 68 replies
  • 10 likes

Charged twice in one month

Yo Spotify, you guys have charged me twice this month – how do I get a refund?

  • Newbie
  • Yo Spotify, you guys have charged me twice this month – how do I get a refund?
  • Mattosaurus
  • Community Legend
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

Being charged, don't have account.

Hello. I'm being charged on a monthly basis but I don't have a premium account. I have tried every option to log in and there is nothing. I tried entering all my email addresses into the "forgot password" but there is nothing. Yet somehow Spotify is ...

  • Newbie
  • Hello.   I'm being charged on a monthly basis but I don't have a premium account. I have tried every option to log in and there is nothing. I tried entering all my email addresses into the "fo...
  • Mattosaurus
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 1 replies
  • 0 likes

password reset does not work

reset my passwork by providing my email address. followed the rescue link sent to my emial by spotify. changed my passwork. tried to login to spotify and it does not work. never linked to a facebook account. would appreciate any help

  • Newbie
  • reset my passwork by providing my email address. followed the rescue link sent to my emial by spotify. changed my passwork. tried to login to spotify and it does not work.    never linked...
  • Mattosaurus
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Login
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't accept Globe Philippines as Mode of Payment

I've been trying and trying to register my postpaid number as mode of payment (on different days) but i keep getting errors that my provider is busy or something like that. What can I do to fix this?

  • Newbie
  • I've been trying and trying to register my postpaid number as mode of payment (on different days) but i keep getting errors that my provider is busy or something like that. What can I do to fix this?
  • FabianS_Bogota
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Account hacked

I had an account ( Premium) on Spotify and I used to Log in with Facebook. When I was on my computer doing some stuff sudenly spotify started playing music which I never heard of, so I paused. After a couple of seconds it was on again. I realised tha...

  • Newbie
  • I had an account ( Premium) on Spotify and I used to Log in with Facebook. When I was on my computer doing some stuff sudenly spotify started playing music which I never heard of, so I paused. A...
  • Noblehalfling
  • Regular
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 155 Views
  • 1 replies
  • 0 likes

Unsubscribed, immediately turned to free

So I just unsubscribed from Spotify premium, and my account has immediately been turned into Spotify free, while my last payment was only a couple of days ago. Is this normal? I paid for a full month but only recieve premium for a couple of days.

  • Casual Listener
  • So I just unsubscribed from Spotify premium, and my account has immediately been turned into Spotify free, while my last payment was only a couple of days ago. Is this normal? I paid for a full month...
  • Jeroenvanv
  • Casual Listener
  • 234 Views
  • 6 replies
  • 0 likes
  • 234 Views
  • 6 replies
  • 0 likes

Superuser Contribution Problems with upgrading to premium.

There seems to be a problem when I try to subscribe through mobile. It says that they texted my mobile but I don't receive any SMS. I can't verify my payment.

  • Newbie
  • There seems to be a problem when I try to subscribe through mobile. It says that they texted my mobile but I don't receive any SMS. I can't verify my payment.
  • FabianS_Bogota
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Get 30 days free premium

Hi! I created a Spotify acount, and i realized that I can get for free 30 days of premium, I feed all my personal data but theres an error that prevents me from continuing, I tried with diferent payment ways and the issue continues. What I need to do...

  • Newbie
  • Hi! I created a Spotify acount, and i realized that I can get for free 30 days of premium, I feed all my personal data but theres an error that prevents me from continuing, I tried with diferent paym...
  • FabianS_Bogota
  • Roadie
  • 1136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1136 Views
  • 1 replies
  • 0 likes

Solved!! Gift Cards

Why cannot I purchase a gift card directly on the website? It states my card is having a bad day. I have tried two different cards and still will not work. How can I purchase this?

  • Casual Listener
  • Why cannot I purchase a gift card directly on the website? It states my card is having a bad day. I have tried two different cards and still will not work. How can I purchase this?
  • Bittencourt
  • Spotify Star
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution ???

Being charged twice a month as an individual and a family. Not cool considering our accounts keep saying we are not in the country and it won't let us log in. This seems very odd considering in losing out on $32 a month for nothing...You guys need a ...

  • Newbie
  • Being charged twice a month as an individual and a family. Not cool considering our accounts keep saying we are not in the country and it won't let us log in. This seems very odd considering in losin...
  • FabianS_Bogota
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 132 Views
  • 1 replies
  • 0 likes

Cannot login to spotify with facebook, email, usermane, or anything!

So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it will say logging in, it will login and then go back to the...

  • Newbie
  • So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it wil...
  • 32382
  • Newbie
  • 230 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 230 Views
  • 2 replies
  • 0 likes

Can't sign up for Student Discount

I am trying to sign up for the student discount, I cancelled my premium subscription to sign up for the student discount but it will not load past this screen. I have emailed for help but there has been no solution, what can be done so that I can sig...

Screen Shot 2016-09-27 at 4.38.25 PM.png
  • Newbie
  • I am trying to sign up for the student discount, I cancelled my premium subscription to sign up for the student discount but it will not load past this screen. I have emailed for help but there has b...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled subscription

I canceled my .99/per month for 3 months spotify premium subscription on the day 3 months after I paid for it. I was charged for an additional month ($9.99+).

  • Newbie
  • I canceled my .99/per month for 3 months spotify premium subscription on the day 3 months after I paid for it. I was charged for an additional month ($9.99+).
  • FabianS_Bogota
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Being charged when im spotify free

Being charged £9.99 when my account says spotify free?

  • Newbie
  • Being charged £9.99 when my account says spotify free?
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Number of devices on Premium?

I have a premium plan and have three devices under my plan. But I found no information in this site about the limit of number of devices that I can have in the regular premium plan.Do any know? Where can I find this information? It's usefull to know ...

  • Music Fan
  • I have a premium plan and have three devices under my plan. But I found no information in this site about the limit of number of devices that I can have in the regular premium plan. Do any know? Whe...
  • FabianS_Bogota
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 487 Views
  • 1 replies
  • 0 likes

Log off all devices

I need to log off of all devices ASAP as someone has hacked my account.

  • Casual Listener
  • I need to log off of all devices ASAP as someone has hacked my account.
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Security
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution E-mail problems/trying to delete my account

So I'm trying to delete the account i made through Facebook so that I can connect the Spotify i actually use to Facebook, but my Facebook is so old (making my e-mail even older). I used aol for my facebook and haven't used it in about 6-7 years, so i...

  • Newbie
  • So I'm trying to delete the account i made through Facebook so that I can connect the Spotify i actually use to Facebook, but my Facebook is so old (making my e-mail even older). I used aol for my fa...
  • FabianS_Bogota
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Spotify account through rogers wont work

I have a spotify account through my rogers share everything plan. It worked great until the other day, when I signed in it said my account was "free". I only have one profile, I have tried deleting the app and reinstalling, logging out and back in, r...

  • Newbie
  • I have a spotify account through my rogers share everything plan. It worked great until the other day, when I signed in it said my account was "free". I only have one profile, I have tried deleting t...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Changing subscription from individual to family and the account country details at the same time

Hello, I have been invited to join my brothers family subscription and thereby leave my own premium, but can only join once I have changed my country to the same as his (UK to Sweden). I have updated the address details already, however these will on...

  • Casual Listener
  • Hello,    I have been invited to join my brothers family subscription and thereby leave my own premium, but can only join once I have changed my country to the same as his (UK to Sweden)....
  • JazzLDN
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't add family to family subscription

Hi,My husband started his Spotify account while in Norway, so his country code is NO. I have started a family subscription from Sweden now and he has tried changing his country code to SE, but according to spotify, the changes will not be validated u...

  • Newbie
  • Hi, My husband started his Spotify account while in Norway, so his country code is NO. I have started a family subscription from Sweden now and he has tried changing his country code to SE, but acco...
  • FabianS_Bogota
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 115 Views
  • 1 replies
  • 0 likes