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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422572 Views
  • 965 replies
  • 108 likes
  • Account
  • 422572 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187191 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187191 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Sesión Premium Pausada

Ayuda !!!! Mi prima cta se pauso Porque No se Pudo Realizar El Pago, sin embargo de Mi Banco mí notifi Que El cargamento Ya Se APLICO Dos Veces Que Debo Hacer ??

  • Newbie
  • Ayuda !!!! Mi prima cta se pauso Porque No se Pudo Realizar El Pago, sin embargo de Mi Banco mí notifi Que El cargamento Ya Se APLICO Dos Veces Que Debo Hacer ??
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Payment for Singapore

Hi, My payments for Spotify Premium with a credit card is denied and I am advised to check if it is allowed for international e-commerce or the other message is that the connection line with the bank is not available. However, when I use the same car...

  • Newbie
  • Hi,   My payments for Spotify Premium with a credit card is denied and I am advised to check if it is allowed for international e-commerce or the other message is that the connection line with...
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Everything lost

My phone reset and in resetting up, I've lost my Spotify playlists, my account settings show me as premium but I'm only getting free service. My last bill payment went through. I have an Australian account and recently moved to hk. Not sure if this i...

  • Newbie
  • My phone reset and in resetting up, I've lost my Spotify playlists, my account settings show me as premium but I'm only getting free service. My last bill payment went through. I have an Australian a...
  • KatesHere
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estou tentando renovar minha assinatura mas esta dando erro

Estou colocando os dados tudo certo do cartao de credito mas assim que clico para confirmar aparece esta informaçao Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe, nada foi cobrado. Tente de novo ou escolha outr...

  • Casual Listener
  • Estou colocando os dados tudo certo do cartao de credito mas assim que clico para confirmar aparece esta informaçao    Opa, parece que seu cartão ou serviço de pagamento está num dia rui...
  • Alejandro_C
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Subscription by Salt

Hi everybody, For my birthday I have received a Spotify Card for a premium subscription. I would like to used it with my Salt subscritpion (it's a mobile operator), so that it don't use my internet package. Can anyone tell me how to do that (Salt sai...

  • Newbie
  • Hi everybody,   For my birthday I have received a Spotify Card for a premium subscription. I would like to used it with my Salt subscritpion (it's a mobile operator), so that it don't use my i...
  • osornios
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Payment issues

I didn't cancel my premium and it's taken £10 out my bank how do I get it back

  • Newbie
  • I didn't cancel my premium and it's taken £10 out my bank how do I get it back
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Pagos

Hola, al realizar el pago dice que no paso el cobro, pero en mi Edo de Cta lo tengo cobrado 3 veces, me sigue llegando la notificación de suspención por falta de pago. que hago ?

  • Newbie
  • Hola, al realizar el pago dice que no paso el cobro, pero en mi Edo de Cta lo tengo cobrado 3 veces, me sigue llegando la notificación de suspención por falta de pago. que hago ?
  • osornios
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Me ofrecieron 6 meses a 0.99 y solo me dierno 2

Me pasé a preimun porque salió una promoción de 6 meses sólo me costará cada mes a 0.99 y acepte porque me pareció una súper oferta pero sólo 2 meses me han cobrado 0.99 y los demás 16 soles aproximadamente. No dan la promoción correcta quiero una so...

  • Newbie
  • Me pasé a preimun porque salió una promoción de 6 meses sólo me costará cada mes a 0.99 y acepte porque me pareció una súper oferta pero sólo 2 meses me han cobrado 0.99 y los demás 16 soles aproxima...
  • osornios
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling my current subscription

Hi! I just signed up and paid for Premium for Family plan but I want to cancel it for this month and not get charged. Is this possible or am I stuck? Thanks,C

  • Newbie
  • Hi! I just signed up and paid for Premium for Family plan but I want to cancel it for this month and not get charged.   Is this possible or am I stuck?   Thanks, C
  • osornios
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Résilié ?

Bonjour la communauté Spotify !Celà fait au moins un an que je suis en Premium, que je paye 9,99€ par mois ( PAR PRÉLÈVEMENT AUTOMATIQUE chaque 29 du mois ) jusque là rien d'anormal ! Mais j'ai reçu un mail de leur part, me disant que la transaction ...

  • Newbie
  • Bonjour la communauté Spotify ! Celà fait au moins un an que je suis en Premium, que je paye 9,99€ par mois ( PAR PRÉLÈVEMENT AUTOMATIQUE chaque 29 du mois ) jusque là rien d'anormal ! Mais j'ai reç...
  • osornios
  • Spotify Star
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Credit Card is expiring issue and overpayment

Hey, so I recently got an email saying that my card information is about to expire and I need to change my payment information. However, whenever I try to change my payment details, the page gets stuck loading, like this: I have tried it on both goog...

spotify.JPG
  • Newbie
  • Hey, so I recently got an email saying that my card information is about to expire and I need to change my payment information. However, whenever I try to change my payment details, the page gets stu...
  • osornios
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Premium member switched to Family Premium and lost ALL my playlists

I was a current Premium member and upgraded to Family Premium, I lost ALL of my playlists and it keeps redirecting me to sign up for a trial!!! In the mean time, I am being charged for the privelige of being on a TRIAL!!!!!

  • Newbie
  • I was a current Premium member and upgraded to Family Premium, I lost ALL of my playlists and it keeps redirecting me to sign up for a trial!!! In the mean time, I am being charged for the privelige ...
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Profile picture and picture on 'Discover playlist' different??

Hey guys, So my spotify profile picture and the picture on the 'discover weekly playlist' are different, but both pictures I have had on Facebook. However, I am wanting to make the 'disover weekly playlist' picture the same as my other....because it'...

  • Newbie
  • Hey guys,   So my spotify profile picture and the picture on the 'discover weekly playlist' are different, but both pictures I have had on Facebook. However, I am wanting to make the 'disover ...
  • 1248888208
  • Newbie
  • 160 Views
  • 2 replies
  • 0 likes
  • Account
  • 160 Views
  • 2 replies
  • 0 likes

Subscribed, but not getting Premium?

Iv tried to upgrade with the student upgrade about 4 times now ( with the pay pal option ) but it does not seem to work. Account still says I'm using free subscription. Iv logged in and out several times aswell.. HELP!

  • Casual Listener
  • Iv tried to upgrade with the student upgrade about 4 times now ( with the pay pal option ) but it does not seem to work. Account still says I'm using free subscription. Iv logged in and out several t...
  • osornios
  • Spotify Star
  • 154 Views
  • 3 replies
  • 0 likes
  • 154 Views
  • 3 replies
  • 0 likes

why do I pay 12.99 for Spotify premium?

Advertised is £9.99 for Spotify, but I pay £12.99?

  • Casual Listener
  • Advertised is £9.99 for Spotify, but I pay £12.99?
  • osornios
  • Spotify Star
  • 252 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 252 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account trubble

Hi.My account suddenly went from premium to free. With out me doing anything.Has anyone tried that?

  • Newbie
  • Hi. My account suddenly went from premium to free. With out me doing anything. Has anyone tried that?
  • Alejandro_C
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes