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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84709 Views

9 replies

2 likes

Account
Login
  • 84709 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661417 Views

13 replies

4 likes

Account
  • 661417 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743395 Views

18 replies

29 likes

  • 743395 Views
  • 18 replies
  • 29 likes

Superuser Contribution Flexible Subscription for larger number of people for specific timeframe.

Team, can you tell me what is the cost model for larger number of customer's let's say 45 people with yearly subscription. I would be interested in it to think whenever i will buy it for my team in company as xmas gift for year 2017.

Casual Listener

Team, can you tell me what is the cost model for larger number of customer's let's say 45 people with yearly subscription. I would be interested in it to think whenever i will buy it for my team in c...

Alejandro_C

Spotify Legend

229 Views

1 replies

0 likes

Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Charged after cancelling

I was charged for my subscription after I cancelled. May I please have a refund? I do not wish to use Spotify anymore

Casual Listener

I was charged for my subscription after I cancelled. May I please have a refund? I do not wish to use Spotify anymore

BEX9494

Casual Listener

216 Views

2 replies

0 likes

Account
Subscription
  • 216 Views
  • 2 replies
  • 0 likes

Re: Canceling Premium early?

I have my own account but now my son signed up for the family premium account, i wanted to cancel my account and join his...how can i cancel my account and join his.....

Casual Listener

I have my own account but now my son signed up for the family premium account, i wanted to cancel my account and join his...how can i cancel my account and join his.....

eavjtvjcv

Casual Listener

242 Views

2 replies

0 likes

  • 242 Views
  • 2 replies
  • 0 likes

Superuser Contribution Como solucionar problema de pago de Spotify

Buen día, mi problema es que un mes (agosto) no paso el pago en mi tarjeta de crédito consecuentemente me dieron de baja la suscripción Premium, al siguiente (septiembre) mes si paso el pago ya esta pagado, y no se me volvió a poner la cuenta Premium...

Newbie

Buen día, mi problema es que un mes (agosto) no paso el pago en mi tarjeta de crédito consecuentemente me dieron de baja la suscripción Premium, al siguiente (septiembre) mes si paso el pago ya esta ...

Anyk17

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment Issue

My account was charged for the first month of premium after I payed for a year long subscription for premium.. Is there a number I can contact so I can receive compensation?

Newbie

My account was charged for the first month of premium after I payed for a year long subscription for premium.. Is there a number I can contact so I can receive compensation?

Anyk17

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't recognize my email or username

I keep entering the email that I definetly made my account with and Spotify is not recognizing it. It says it's valid when trying to enter password, but when I say I forgot my passoword it tells me there is no email. I have a premium subscription. I ...

Newbie

I keep entering the email that I definetly made my account with and Spotify is not recognizing it. It says it's valid when trying to enter password, but when I say I forgot my passoword it tells me t...

Anyk17

Spotify Star

1459 Views

1 replies

0 likes

Login
  • 1459 Views
  • 1 replies
  • 0 likes

issues with switching from premium to family

Hi i just upgraded my premium account to family, however i'm in loop on my daugthers iphone. It keeps telling here that she can't upgrade as she is already logged in with another account. Please help, as this is driving my insane RegardsRene

Newbie

Hi i just upgraded my premium account to family, however i'm in loop on my daugthers  iphone. It keeps telling here that she can't upgrade as she is already logged in with another acco...

Maxim

Spotify Star

179 Views

1 replies

0 likes

Premium
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 day trial

I unsubscribed a day before my 30 day free trial premium ends (I subscribed 08/08/16 and unsubscribed today 09/07/16) but when I checked the receipt on my account it days that my spotify premium would be until 10/07/16 and my card was already deducte...

Newbie

I unsubscribed a day before my 30 day free trial premium ends (I subscribed 08/08/16 and unsubscribed today 09/07/16) but when I checked the receipt on my account it days that my spotify premium woul...

Anyk17

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

the code on the gift card was scraped away

I bought a gift card, when I didnt have the opportunity to purchase over the Internet. and then I would scrape off the field to get my code and ended up with everything disappeared. This was suppose to last over six monts, and I hope that my payment ...

Newbie

I bought a gift card, when I didnt have the opportunity to purchase over the Internet. and then I would scrape off the field to get my code and ended up with everything disappeared. This was suppose ...

Maxim

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription payment

Hello, for a few months I have been charged 8,99€ a month instead of 6,99€. When I open your website, it says it's only 6,99€. Why am i being charged more? And why wasn't I warned about this??

Newbie

Hello, for a few months I have been charged 8,99€ a month instead of 6,99€. When I open your website, it says it's only 6,99€. Why am i being charged more? And why wasn't I warned about this??

Anyk17

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify from the Philippines to Thailand, Paypal payment not accepted!

Hi! I subscribed to Spotify Premium in the Philippines and was recently transferred to Thailand. There is no Spotify in Thailand but I am able to continue using the app. Recently, I had to cancel my Philippine credit card to which Spotify was being p...

Newbie

Hi!   I subscribed to Spotify Premium in the Philippines and was recently transferred to Thailand. There is no Spotify in Thailand but I am able to continue using the app. Recently, I had to c...

Anyk17

Spotify Star

2712 Views

3 replies

0 likes

  • 2712 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify will meine playlists nicht abspielen

Ich brauche bitte kurz Hilfe. Spotify will meine Playlists nicht abspielen. Was kann ich tun?

Newbie

Ich brauche bitte kurz Hilfe. Spotify will meine Playlists nicht abspielen. Was kann ich tun?

Anyk17

Spotify Star

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution Non mi si connette con spotify family

Ho urgente bisogno di sapere come risolvere questo problema.Avevo un abbonamento fatto con la mia compagnia telefonica ma alla scadenza non l'ho riattivato per fare spotify family, il problema è che quando mi invita mia mamma e premo nel lino mi dice...

Newbie

Ho urgente bisogno di sapere come risolvere questo problema. Avevo un abbonamento fatto con la mia compagnia telefonica ma alla scadenza non l'ho riattivato per fare spotify family, il problema è ch...

Alejandar

Spotify

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have a subscription, but it still show free

I have a subscription for a while now, but it keeps saying free. Already followed the steps through the help option, but nothing seems to help(removing app, checking other accounts). The account which I am using also shows the montly invoices and fam...

Newbie

I have a subscription for a while now, but it keeps saying free. Already followed the steps through the help option, but nothing seems to help(removing app, checking other accounts). The account whic...

Anyk17

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Nothing happening when i try to log in

So Spotify on my laptop, kept saying i was offline, and i couldn't get it to work, so i decided to reinstall it. After i've done that, i'm not able to sign in again, it's connected to my facebook, and when i click it, a page in my browser quickly pop...

Regular

So Spotify on my laptop, kept saying i was offline, and i couldn't get it to work, so i decided to reinstall it. After i've done that, i'm not able to sign in again, it's connected to my facebook, an...

MauriceMV

Spotify Star

812 Views

11 replies

0 likes

  • 812 Views
  • 11 replies
  • 0 likes

Email not in use anymore, can't remember password Spotify

Hi, My friend got a new phone and she can't change her password because the email (registery) is not in use anymore, so it is not possible for her to reset the password from her email.She also have spotify premium and she can only listen from her (ol...

Casual Listener

Hi,   My friend got a new phone and she can't change her password because the email (registery) is not in use anymore, so it is not possible for her to reset the password from her em...

Maxim

Spotify Star

326 Views

1 replies

0 likes

Account
Login
Security
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se activa el plan premium

Hola, estamos intentando activar el plan premium para al acceder con nuestra cuenta de paypal no aparece el importe y nos vuelve a la web de spotify sin activar el premium, cómo podemos activarlo?las cuenta es: chiringuitolazenia Gracias

Newbie

Hola, estamos intentando activar el plan premium para al acceder con nuestra cuenta de paypal no aparece el importe y nos vuelve a la web de spotify sin activar el premium, cómo podemos activarlo? l...

Mara_F

Roadie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Codigo verificacion family

he suscrito spotify family. Invite a mis 5 familiares mandandoles enlace al correo electronico. Uno de ellos introduje mal el correo. Le di a cambiar de miembro, introduje el nuevo email, y le llega el vinculo pero sin el codigo de verificacion

Newbie

he suscrito spotify family. Invite a mis 5 familiares mandandoles enlace al correo electronico. Uno de ellos introduje mal el correo. Le di a cambiar de miembro, introduje el nuevo email, y le llega ...

thepongostar1

Newbie

775 Views

2 replies

0 likes

  • 775 Views
  • 2 replies
  • 0 likes

Solved!! Canceled subscription srill charged

Hello I cancelled my subscription a week ago and today was charged.

Casual Listener

Hello I cancelled my subscription a week ago and today was charged.

Maxim

Spotify Star

494 Views

6 replies

0 likes

  • 494 Views
  • 6 replies
  • 0 likes

Superuser Contribution Fixed Spotify for family, but now is says Spotify Free

Hi guys, A week ago, I ordered Spotify for Family and added 5 members to my account. But now at my account overview, it says that I'm currently on Spotify Free. At the 5th of September my bank account should've been debited by the €15, but that didn'...

Newbie

Hi guys,   A week ago, I ordered Spotify for Family and added 5 members to my account. But now at my account overview, it says that I'm currently on Spotify Free. At the 5th of September my ba...

Mara_F

Roadie

225 Views

1 replies

0 likes

Account
Subscription
  • 225 Views
  • 1 replies
  • 0 likes