Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I want to access the account of my recently deceased partner

I want to access the account of my recently deceased partner

He is on my Family plan and I just want to be comforted by listening to the music he liked, but I can't find his profile when I search for it and I don't have his password.

 

Please help

 

Reply
10 Replies

Hello @PoppyRiddle,

 

Sorry to hear your partner's loss. You can see what accounts have access to your Premium for Family going to your account page and clicking on "manage".

 

Hope this helps and make sure to reply if there's something else I can help with. /Jose 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Let me know if that works, if not, I'll see what I can suggest next.

 

Thank you, /Jose.

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Unfortunately it looks as if it will only allow me to delete him rather than gain access to his account. Ideally I want to login. 

Ok, the good thing is that now you know the e-mail address he used to log in to his Spotify account. Do you have access to it?

 

Thank you 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I don't have access to his emails, no. I am desperate to hear his music though, and I can't find him 😞

When you access you account page and then click "manage", are you able to see his username? Thanks 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Yes it is Andrew Harris but that's quite a generic name and I can't find
him

That's ok, do you have access to his Facebook account? That would help a lot. Also, can you check if you are currently following him or if you're being followed by him? You can do that from you profile page in the Spotify app. Hope this helps, keep me posted 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

No I don't. Is there another way?

Well, in this case, I'd recommend reaching out to the support team. They will be able to help you a bit more with this. You can contact them here.

 

Hope this helps and have a nice day 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts