Im being overcharged!

[EJayTheReal]

Hello, I have had a subscription with spotify for over a year now and this month I've been billed full price when I am a student, I have my discount active on my account so I'm wondering why I've been overcharged? Has anyone else had this happen to them and will I get refunded? Thank you in advance for your help!

[ErickRGuetta · Accepted solution]

I've successfully escalated your issue and an agent should be in contact with you soon.

[EJayTheReal]

Thank you that was a very quick response 🙂

[EJayTheReal]

Hello I haven't been given a code? Thanks

[James]

Hey,

Just to check - did you apply the discount via an NUS Extra card? If so, have you made sure that your card is valid for this academic year? We also have more information about NUS and UNiDAYS student discounts here.

Now, if you've contacted support, please be sure to respond to the email containing your 8-digit case number. You'll then hear from the team soon. 

[EJayTheReal]

hello, i applied my discount via unidays, for the third month i've been charged full price and i want to get this resolved, i've just checked my email and i haven't recieved no case number? thanks.

[Teresa]

That's weird, @EJayTheReal!

Can you try using this link instead? Let me know the case number after that, and I'll chase this up with the payments team!

Teresa.

[user-removed]

I have had the same thing happen to me. I have had a student account for a while now and was charged $9.99 out of the blue this month. It overdrafted my account too, because I was just expecting the $4.99. What is going on?

[Jason]

Hey @user-removed

Thanks for posting in the community!

Sorry to hear that you're having issues with the student discount being applied to your account. Have you tried the steps detailed above?

If so, I'd recommend reaching out to our team at https://www.spotify.com/ar/about-us/contact/contact-spotify-anonymous/. Let us know the 8 digit case # and I'll make sure one of the accounts team take a look at things.

Thanks 🙂