Im from Norway and my Daughter is in Hungary

[peisen]

Hi. I just did an upgrade to Family. We are four in Norway..living here - and one in Hungary. The girl in Hungary cant use our account because of some rules of something. She told me that is no problem with Deezer , and i wonder if that is the solution if its impossible to Spotify to let us enjoy the service. Or......Is there a solution ? Not a new subscrition , but using the existing one . Have a great day.

[user-removed]

You can only use Spotify Family if all the people reside in the same household. You can read the terms here.

[DasPeter]

Hey @peisen! Welcome to the Community!

The Family Plan Terms & Conditions say "All account holders must reside at the same address to be eligible for the Spotify Family Plan".

Spotify detected that the account was being used in other country.

The solution would be for the missing account to have a regular Premium subscription.

Hope this helped to clarify your doubts. ♫