Im unable to use my spotify premium..

[AndersLaue]

Hi spotify

Im having a whole lot of problems with spotify premium... 

My facebook profile got locked and now im unable to login to spotify.. I know my username is 113875721 and it belongs to the email: [Snip-Email(Privacy)-Peter]

Then I tried to login with my username, but I can't remember my password or maybe I haven't got any password?! So i tried to reset it but then it says: It looks like you are using your Facebook credentials to log in to Spotify. To change your Facebook password go to your settings page at <a href="http://www.facebook.com" target="_blank">facebook.com</a>. 

And after my Facebook acc is locked I can't change the password??? 

Please help I miss spotify so much .. 

[AndersLaue]

this is written from my new Facebook account.. just so you know.. And I forgot to say that I also would like to have facebook accounts switched so I can have spotify on this facebook account 🙂

[Joe]

I suggest you submit an online contact form and someone at Spotify will look into this for you. If you get an automated reply, make sure to reply to it directly (even if it's from a no reply) and it will be sent to the Spotify staff.

[Sam]

AndersLaue - Don't worry, we can sort this. You will need to email us here though, as we'll need to take a few personal details to get it done.

[AndersLaue]

Sooo I have now send in an e-mail.. I got a reply very quick but shall I wait for another answer or what to do now? Sam moderator 🙂

[Sam]

Just wait for another answer. We'll be with you as soon as we can.

[AndersLaue]

Thanks, I just needed to know that you (spotify support) would contact me again! 
 And thanks for the quick replies 

[Sam]

Don't worry, we'll get back to you 🙂

[AndersLaue]

you shouldn't know how long time it takes for them to answer, should you? 🙂

[ccominsky]

I am having the exact same problem. Wish you or I can get an answer

[Peter__]

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@ccominsky wrote:

I am having the exact same problem. Wish you or I can get an answer

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Hey! Welcome to the community 🙂 

What is the issue you are having exactly? 

Peter