Help Wizard

Step 1


Is there another way to verify my age?

Is there another way to verify my age?

Plan: Premium

Country: Korea

Device: iPhone 12


My Question or Issue:


I am a Spotify user on Premium plan. I am using Spotify Korea. 

Since yesterday, the app won't let me listen to music that is "suitable for age of 18 or above" and is requiring me to verify my age via mobile messenger. However, I am currently staying abroad(Hong Kong), so I am unable to receive texts from my Korean number. Is there another way to verify my age other than using my phone number? 

I am unable to listen to most of the music that I enjoy listening to... it's very frustrating. Please help :')



1 Reply

Hey @sasohn99 ,


Welcome to the Spotify Community.


Unfortunately, there's no other way for you to verify your age. You could, however, change the country setting of your account by changing the payment method to one that's been issued in Hong Kong.


Once the payment method has been updated, your country setting will be changed on the next billing date and you won't need to verify your age until you're back in South Korea (or when you start using a South Korean payment method again).


Hope this helps 🙂

MaximSpotify Star
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