Help Wizard

Step 1


Issue with my login

Issue with my login


I have an issue with my account. 

I changed my phone and when I'm login into my account, all my music is gone. It's like it's a new account (no credit card number). 

I've checked my bank account and every month I'm paying spotify prenium. 

How can I found my account with my music?

Thank you

1 Reply

Hey @tifennfr, welcome to the Spotify Community!


It might be possible that you have two different accounts, so we'd recommend checking this info. Could you let us know if this happens on another devices?


In the meantime, we recommend you log out/back in with the email address registered here.


Let us know how it goes 🙂

Suggested posts