Just someone reply - please and get this sorted!

[cdbf]

You've taken more money from my account than you should have done - please refund asap and make arrangements to cancel any further subscriptions.

As I requested in my last email, please can you contact me and arrange a refund?

To: "premium-gbp@spotify.com" <premium-gbp@spotify.com>
Sent: Friday, 4 January 2013, 22:47
Subject: Fw: C Fletcher

Please can you have the courtesy to reply to my query and arrange a refund ASAP?!

To: "premium-gbp@spotify.com" <premium-gbp@spotify.com>
Sent: Tuesday, 18 December 2012, 12:50
Subject: C Fletcher

Hi,

I thought that I'd cancelled my Premium account with you -

You've authorised use of your PayPal account for future payments to Spotify Finance Ltd.You can cancel this authorisation by clicking Cancel below.

Merchant

Business Name	Spotify Finance Ltd
Customer Service Email	premium-gbp@spotify.com

Bill Term

Initiated Date	4 Aug 2012
Total Billed Amount	£29.97 GBP

 
So on December 15 I signed up for another Premium account - but I've been charged twice for this!

Merchant Spotify Finance Ltd premium-gbp@spotify.com	Instructions to merchant You haven't entered any instructions.

Description	Unit price	Qty	Amount
	£9.99 GBP	1	£9.99 GBP

Subtotal £9.99 GBP Total £9.99 GBP Payment £9.99 GBP Payment sent to premium-gbp@spotify.com

Invoice ID: 137321450017

Dear Chris Fletcher,

You sent a payment of £9.99 GBP to Spotify Finance Ltd (premium-gbp@spotify.com)

It may take a few moments for this transaction to appear in your account.

Merchant Spotify Finance Ltd premium-gbp@spotify.com	Instructions to merchant You haven't entered any instructions.

Description	Unit price	Qty	Amount
	£9.99 GBP	1	£9.99 GBP

Subtotal £9.99 GBP Total £9.99 GBP Payment £9.99 GBP Payment sent to premium-gbp@spotify.com

Invoice ID: 137321477010

Total amount:		-£9.99 GBP
Fee amount:		£0.00 GBP
Net amount:		-£9.99 GBP
Item amount:		£9.99 GBP
VAT:		£0.00 GBP
Postage:		£0.00 GBP
Packing:		£0.00 GBP
Quantity:		1
Invoice ID:		137321477010
Date:		15 Dec 2012
Time:		20:25:35 GMT
Status:		Completed

Please can you refund me £9.99 GBP, plus any other appropriate amount for when I have not been able to access Spotify Premium since October, so a minimum of two months, please?

Thanks,

Chris Fletcher

[Peter__]

Hey! Welcome to the community 🙂 

Firstly, I would suggest that you remove all of your details from the first post, to avoid the temptation for spammer or internet bots to torture you with spam emails. 

As this is a billing query, you will need to get in touch with the customer services team using the online contact form and they will be able to investigate this for you. Since the payments system is automated, the email address inbox you have replied to is probably not monitored. 

Peter

[BradleyCurry]

Hey bro did u get everything figured out?