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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88165 Views

9 replies

2 likes

Account
Login
  • 88165 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

736677 Views

13 replies

4 likes

Account
  • 736677 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755530 Views

18 replies

29 likes

  • 755530 Views
  • 18 replies
  • 29 likes

Can't connect to Spotify Social by Facebook

Hi, I'm trying to connect my Facebook account to Spotify. I enter my accound and password in the form and click the "Log In" button but nothing happens. Could you please help me? Thank you very much

Newbie

Hi,   I'm trying to connect my Facebook account to Spotify. I enter my accound and password in the form and click the "Log In" button but nothing happens.   Could you please help me? &...

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Artists account

Buongiorno, è da due giorni che stiamo provando a creare l account Artista, ma quando ci chiede la Url nel menù Submit per confermare il nome artista , non ci fa procedere con il tasto "add" (che rimane grigio) come possiamo fare? In settimana l etic...

Newbie

Buongiorno, è da due giorni che stiamo provando a creare l account Artista, ma quando ci chiede la Url nel menù Submit per confermare il nome artista , non ci fa procedere con il tasto "add" (che rim...

Maxim

Spotify Star

236 Views

1 replies

0 likes

Account
  • 236 Views
  • 1 replies
  • 0 likes

New terms and conditions

I am on a spotify premium family plan. Today my premium stopped working and i was wondering why. Then i thought I hadnt accepted the terms and conditions. I cannot find where i am supposed to accept them. Please help this is very very annoying.

Newbie

I am on a spotify premium family plan. Today my premium stopped working and i was wondering why. Then i thought I hadnt accepted the terms and conditions. I cannot find where i am supposed to accept ...

Bittencourt

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

nome

entrei com o facebook errado e agora meu nome está errado como mudar?

Newbie

entrei com o facebook errado e agora meu nome está errado como mudar?

216 Views

0 replies

0 likes

Account
  • 216 Views
  • 0 replies
  • 0 likes

I cant log in

I'm abroad. I have Spotify premium but I can't log in! It's telling me to im offline but I am not. I had to recently update my card details! Help!!

Newbie

I'm abroad. I have Spotify premium but I can't log in! It's telling me to im offline but I am not. I had to recently update my card details! Help!!

169 Views

0 replies

0 likes

  • 169 Views
  • 0 replies
  • 0 likes

Hi

Hey!I have two Spotify accounts are linked to my bank number. One is my own (, and I want to keep it.)My precious boyfriend also has his Spotify account linked to my bank number. I want to close his account. how do I do that ? I do not have his email...

Newbie

Hey! I have two Spotify accounts are linked to my bank number. One is my own (<email snipped>, and I want to keep it.) My precious boyfriend also has his Spotify account linked to my bank num...

Jacob

Community Legend

251 Views

1 replies

0 likes

Account
  • 251 Views
  • 1 replies
  • 0 likes

Discover weekly + release radar not updating after a week.

Hi,It looks like my spotify discover weekly + release radar has not updated. Release radar says last updated 10 days ago and discover weekly says last updated 7 days ago. However I am used to discover weekly updating every monday and Release radar ev...

Casual Listener

Hi, It looks like my spotify discover weekly + release radar has not updated. Release radar says last updated 10 days ago and discover weekly says last updated 7 days ago. However I am used to d...

mrfroggg

Casual Listener

681 Views

2 replies

0 likes

  • 681 Views
  • 2 replies
  • 0 likes

Superuser Contribution Our 14-year-old daughter was removed from my family acct.

Hi, I have a family account and my 14 year old daughter was removed claiming that she is not living with us..!!! This is not correct..!! She might have connected via other IPs but stil she is with us... She sent a message to spotfy and has not receiv...

Newbie

Hi,   I have a family account and my 14 year old daughter was removed claiming that she is not living with us..!!! This is not correct..!! She might have connected via other IPs but stil she i...

MonicaM_Bogota

Roadie

315 Views

1 replies

0 likes

Other
  • 315 Views
  • 1 replies
  • 0 likes

Get the French browse menu (new releases,...) when you are suscribing in a other country

Hello, I am suscribing Spotify in Singapore since I leave there however I am French and I would like to acces in the French trends/ new release in the borwse menu and not the singaporean one.HOw do I do ?

Casual Listener

Hello,   I am suscribing Spotify in Singapore since I leave there however I am French and I would like to acces in the French trends/ new release in the borwse menu and not the singaporean one...

Maxim

Spotify Star

320 Views

3 replies

0 likes

Account
Subscription
  • 320 Views
  • 3 replies
  • 0 likes

Solved!! Will spotify send invoice to use every month

Hi, I just subsribe to premium, so how the the invoice works? Will we get an invoice every month that send to my email address? Aiden

Casual Listener

Hi,   I just subsribe to premium, so how the the invoice works? Will we get an invoice every month that send to my email address?     Aiden

Maxim

Spotify Star

1860 Views

1 replies

1 likes

Account
  • 1860 Views
  • 1 replies
  • 1 likes

App claims I am abroad when I am not

I cannot log into the app - it claims I have used my 14 allotted days abroad already. I am in Canada. My account is registered in Canada. Apparently the only way of contacting Spotify is this or tweeting them. This is ridiculous. I have a free accoun...

Newbie

I cannot log into the app - it claims I have used my 14 allotted days abroad already.  I am in Canada.  My account is registered in Canada. Apparently the only way of contacting Spotify is ...

264 Views

0 replies

0 likes

Login
  • 264 Views
  • 0 replies
  • 0 likes

Playlists were gone and anothers one created "by me"

First of all, I'm Brazilian so sorry for some english mistakes...Today, when I logged in my spotify premium for the first time, I saw that all my playlists (the one's that i've created and followed), were gone. And other two (one with +1000 musics an...

Newbie

First of all, I'm Brazilian so sorry for some english mistakes... Today, when I logged in my spotify premium for the first time, I saw that all my playlists (the one's that i've created and followed...

184 Views

0 replies

0 likes

  • 184 Views
  • 0 replies
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Superuser Contribution iphone

My iphone will not connect remotely to other devices, such uconnect, does anyone have have any idea what I might be doing wrong ?It did work but has suddenly stopped. Thank you

Newbie

My iphone will not connect remotely to other devices, such uconnect, does anyone have have any idea what I might be doing wrong ? It did work but has suddenly stopped.   Thank you

MonicaM_Bogota

Roadie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

My account has been stolen

My account has been stolen by another user it seems he changed my password my e mail but only my nickname my nickname is berkevtnsvr7 and my linked e-mail was berke_bjk_bhn@hotmail.com pls help

Newbie

My account has been stolen by another user it seems he changed my password my e mail but only my nickname my nickname is berkevtnsvr7 and my linked e-mail was berke_bjk_bhn@hotmail.com pls help

Jacob

Community Legend

320 Views

1 replies

0 likes

Account
Premium
Security
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Intento ser premium ya hice deposito pero aun no tengo los beneficiosAlguien sabe el motivo?

Newbie

Intento ser premium ya hice deposito pero aun no tengo los beneficios Alguien sabe el motivo?

MonicaM_Bogota

Roadie

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help with my account

Hi, I can't add my wife in my Family subscription even though I entered the right address, it says that the address is not the same. I also need to chat with your live technical assistant with my concern.can help me with this please.

Casual Listener

Hi,   I can't add my wife in my Family subscription even though I entered the right address, it says that the address is not the same. I also need to chat with your live technical assistant wi...

MonicaM_Bogota

Roadie

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

Library songs

My music saved in my library is removed and replaced with a bunch of Spanish music. I don't want to removed 300+ songs and add my music back on. Help!

Newbie

My music saved in my library is removed and replaced with a bunch of Spanish music. I don't want to removed 300+ songs and add my music back on. Help!

183 Views

0 replies

0 likes

  • 183 Views
  • 0 replies
  • 0 likes

Superuser Contribution Disconnect account from facebook

Hello, When I first got spotify I created my account via facebook. Everything is tied up to my facebook and I can't even log in without facebook, so every time my facebook is down I can't get in to my spotify either. I'd like to start a new spotify a...

Visitor

Hello,   When I first got spotify I created my account via facebook. Everything is tied up to my facebook and I can't even log in without facebook, so every time my facebook is down I can't ge...

Julian

Moderator

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting kicked off Spotify Premium

Saw a previous post for same problem but no answer.I have Spotify Premium for family, but when I'm using Spotify and another family member is using the service I get kicked off.I've checked the Premium fee has been paid and everyone resides at same a...

Newbie

Saw a previous post for same problem but no answer. I have Spotify Premium for family, but when I'm using Spotify and another family member is using the service I get kicked off. I'v...

MonicaM_Bogota

Roadie

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes