Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Someone logged to my account/can't change e-mail and password

Someone logged to my account/can't change e-mail and password

Hi, 

yesterday I noticed that my spotify app started playing even though I paused msuic while earlier. As it turned out, some other device started playing music and it wasn't my device. So I logged on my account and disconnected all devices but that device logged on again. Then I wanted to change my e-mail address and password but my account was created via facebook account and i couldn't do it in my profile panel. I changed my e-mail and password to facebook account, I also added 2-step authentication but i still can log in to my spotify account by my previous e-mail and password. Today I noticed that some other device was connected to my account. What should I do? I don't want to lose all my playlist.

Reply
2 Replies

If its a device such as sonos that is connecting, you can review and remove the device here: https://www.spotify.com/account/apps/ - if not, I would sign out of everywhere and change your password:

 

https://www.spotify.com/account/overview/

https://www.spotify.com/account/change-password/

No, i've seen web player and phone. I can't change my e-mail and password as I mentioned in my post above.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random