Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
551902 Views
991 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
130950 Views
74 replies
12 likes
Somehow disconnected Spotify from facebook, and now I have two accounts — one premium, one not. But I can't log into the premium one anymore (though I've searched and found the old account through this new one). I don't have a regular username and pa...
Somehow disconnected Spotify from facebook, and now I have two accounts — one premium, one not. But I can't log into the premium one anymore (though I've searched and found the old account through th...
Newbie
1448 Views
15 replies
0 likes
I accidently unsaved an album from my library.Is there anyway to get it back in place.I don't want to delete hundreds of songs to reorganize my playlist.
I accidently unsaved an album from my library. Is there anyway to get it back in place. I don't want to delete hundreds of songs to reorganize my playlist.
244 Views
0 replies
0 likes
No me reconoce el Spotify premium y ya hice el pago
No me reconoce el Spotify premium y ya hice el pago
257 Views
0 replies
0 likes
Hola, estoy interesado en el plan familiar pero tengo una duda. Es posible que dos personas que vivimos en el mismo domicilio podamos usar Spotify en otros sitios diferentes? Por ejemplo, si una persona lo hace desde su lugar de trabajo y otra desde ...
Hola, estoy interesado en el plan familiar pero tengo una duda. Es posible que dos personas que vivimos en el mismo domicilio podamos usar Spotify en otros sitios diferentes? Por ejemplo,...
Newbie
880 Views
3 replies
0 likes
Ya pague la mensualidad del plan familiar Premium pero en mi cuenta dice que aún está en pausa que actualice mi pago, que debo hacer?
Ya pague la mensualidad del plan familiar Premium pero en mi cuenta dice que aún está en pausa que actualice mi pago, que debo hacer?
Spotify Star
1200 Views
3 replies
0 likes
Hola: hace un par de horas me suscribí a Premium y aún estoy en modo Free, sin embárgo, me realizarón el cargo automáticamente a mi tarjeta. que puedo hacer en éstos casos, a dónde puedo llamar ó con quién me puedo poner en contacto para solucionar m...
Hola: hace un par de horas me suscribí a Premium y aún estoy en modo Free, sin embárgo, me realizarón el cargo automáticamente a mi tarjeta. que puedo hacer en éstos casos, a dónde puedo llamar ó con...
Newbie
1104 Views
9 replies
5 likes
Estou tendo problemas com minha conta Premium, a mesma não entra. Já verifiquei e não há pendências no pagamento.
Estou tendo problemas com minha conta Premium, a mesma não entra. Já verifiquei e não há pendências no pagamento.
Spotify Star
240 Views
1 replies
0 likes
Hola Spotify. Tengo premium y sinceramente me funciona pésimo. No me carga la biblioteca con mis playlist descargadas y tampoco puedo visualizarlas cuando voy a playlists. Nose donde comunicarme con ustedes para que solucionen el error porque estoy p...
Hola Spotify. Tengo premium y sinceramente me funciona pésimo. No me carga la biblioteca con mis playlist descargadas y tampoco puedo visualizarlas cuando voy a playlists. Nose donde comunicarme con ...
Casual Listener
3956 Views
3 replies
0 likes
Hey, a couple weeks ago I submitted a request to "Spotify for Artists" to get verified but I have heard nothing from them. I even tried contacting support about a week ago and still nothing. My artist name is "Belmont". From what I understand, 250 fo...
Hey, a couple weeks ago I submitted a request to "Spotify for Artists" to get verified but I have heard nothing from them. I even tried contacting support about a week ago and still nothing. My artis...
Casual Listener
416 Views
3 replies
0 likes
Buen dia, estoy suscrita al plan familiar, pero los usuarios que tenia agregados a mi cuenta, fueron eliminados, no recuerdo que direccion puse o como la registre porque ya entramos infinidad de veces para validar los usuarios y dice que no coincide ...
Buen dia, estoy suscrita al plan familiar, pero los usuarios que tenia agregados a mi cuenta, fueron eliminados, no recuerdo que direccion puse o como la registre porque ya entramos infinidad de vece...
Newbie
601 Views
1 replies
0 likes
So Spotify won't let me log in to my account because it says that my country does not match the one set in my profile but I am in Canada and my profile says Canada as well. I didn't make my account in another country and never used Spotify in another...
So Spotify won't let me log in to my account because it says that my country does not match the one set in my profile but I am in Canada and my profile says Canada as well. I didn't make my account i...
Casual Listener
384 Views
2 replies
0 likes
Hi! Sorry, I have to write this even that nobody in this community can do anything about it. I am sitting now for 1 hour trying to setup my 2 kids into the family account. First I have to create email-accounts for them since they dont have email yet....
Hi! Sorry, I have to write this even that nobody in this community can do anything about it. I am sitting now for 1 hour trying to setup my 2 kids into the family account. First I h...
Roadie
1585 Views
1 replies
5 likes
hola buenas tardes estoy necesitando ayuda ya que en spotify hay otra persona con mi mismo nombre artistico y todas mis canciones se ponen en su perfil como podria hacer para tener mi propio perfil.aqui dejo una foto de como se ve el perfil mis canci...
hola buenas tardes estoy necesitando ayuda ya que en spotify hay otra persona con mi mismo nombre artistico y todas mis canciones se ponen en su perfil como podria hacer para tener mi propio perfil. ...
Newbie
6972 Views
3 replies
0 likes
I wanted to log into my Spotify today, but for some reason, my PW didnt work anymore. I tried resetting the PW but i no longer have access to the E-Mail i used. So how can i cancel my sub? Or how do i get into my acc now? Since there is no real suppo...
I wanted to log into my Spotify today, but for some reason, my PW didnt work anymore. I tried resetting the PW but i no longer have access to the E-Mail i used. So how can ...
Casual Listener
827 Views
3 replies
1 likes
I paid 5$ for the premium for students but my school was not in your choice and you take my money. Can you refund my money back because i can't use spotity premium but you take my money?
I paid 5$ for the premium for students but my school was not in your choice and you take my money. Can you refund my money back because i can't use spotity premium but you take my money?
Roadie
244 Views
1 replies
0 likes
I have just logged in to my spotify premium accountand all my playlists have gone. I went to my emails to check which email address is connected to my spotify and I have an email saying my e-mail address connected to the account has been changed. I d...
I have just logged in to my spotify premium accountand all my playlists have gone. I went to my emails to check which email address is connected to my spotify and I have an email saying my e-mail add...
Community Legend
351 Views
1 replies
0 likes
I pay premium, have done so for almost 2 years now and Spotify pisses me off with their lack of customer support. So, I was listening to music, which got interrupted saying I was listening on another device. Since I wasn't, I figured I forgot to sign...
I pay premium, have done so for almost 2 years now and Spotify pisses me off with their lack of customer support. So, I was listening to music, which got interrupted saying I was liste...
Community Legend
1861 Views
2 replies
1 likes
I go for a premium but I want to cancel but I don't know how? If I don't pay on the given deadline what will happen? Please help me.
I go for a premium but I want to cancel but I don't know how? If I don't pay on the given deadline what will happen? Please help me.
Community Legend
456 Views
1 replies
0 likes
what is the difference?
what is the difference?
Newbie
31796 Views
3 replies
0 likes
