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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263226 Views
  • 790 replies
  • 81 likes
  • Account
  • 263226 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129102 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129102 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72008 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72008 Views
  • 63 replies
  • 8 likes

Can't log in

I haven't used my main Spotify account for a long time and I have forgotten the password. Whenever I try to reset it, I never seem to receive the resetting email. I have checked which email addresses I've blocked, but none of them belong to Spotify. ...

  • Visitor
  • I haven't used my main Spotify account for a long time and I have forgotten the password. Whenever I try to reset it, I never seem to receive the resetting email. I have checked which email addresses...
  • Maxim
  • Spotify Star
  • 183 Views
  • 3 replies
  • 0 likes
  • 183 Views
  • 3 replies
  • 0 likes

Hi finally suscribed to premium but not getting high quality streaming Windows 7

Hi i finally suscribed to premium and my user panel shows i am premium, but am not able to switch my streaming quality to high. I have tried relogging, re-installing. OS > Windows 7username: herecticx time date: 6:35 EST 21/06/2017

  • Casual Listener
  • Hi i finally suscribed to premium and my user panel shows i am premium, but am not able to switch my streaming quality to high.   I have tried relogging, re-installing.   OS > W...
  • herecticx
  • Casual Listener
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Playstation

I'm trying to sign into my Spotify account on my PS4 but, it tells me that I can't because that account is already linked to another PlayStation, even though I haven't (or can't remember) signing into a separate one. Is there any I can sign out of th...

  • Newbie
  • I'm trying to sign into my Spotify account on my PS4 but, it tells me that I can't because that account is already linked to another PlayStation, even though I haven't (or can't remember) signing int...
  • kejt_
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

German ad in Finnish spotify

Hi! There is an advertisement in German even though I'm listening Spotify in Finland and my app is otherwise in Finnish. The ad insists that I can buy Premium for 3 months and pay only 0,99€. Is this official Spotify ad and why is it in German? Why i...

  • Newbie
  • Hi!   There is an advertisement in German even though I'm listening Spotify in Finland and my app is otherwise in Finnish. The ad insists that I can buy Premium for 3 months and pay only 0,99€...
  • r3d4cted
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Log in

Hello,I can't log in. My password doesn t work (and it's the right password!) ?? can u help me please.

  • Casual Listener
  • Hello, I can't log in. My password doesn t work (and it's the right password!) ?? can u help me please.
  • kejt_
  • Community Legend
  • 89 Views
  • 1 replies
  • 0 likes
  • Login
  • 89 Views
  • 1 replies
  • 0 likes

Adding Spotify to another computer

I use Spotify on my home computer and would like to use it on my laptop. But I couldn't find how to import my playlist and pair my account, even though I connected successfully.

  • Casual Listener
  • I use Spotify on my home computer and would like to use it on my laptop. But I couldn't find how to import my playlist and pair my account, even though I connected successfully.  
  • agatubabe
  • Casual Listener
  • 141 Views
  • 2 replies
  • 0 likes
  • Account
  • 141 Views
  • 2 replies
  • 0 likes

Changing family plan members. Says opps there was a problem

Hello all I am trying to remove a member from my family plan but when I click on the button to view the members it says "opps there was a problem please try again" nothing will work and I need to take someone off of my plan. Thank you

  • Newbie
  • Hello all I am trying to remove a member from my family plan but when I click on the button to view the members it says "opps there was a problem please try again" nothing will work and I need to tak...
  • manimecker30
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Payment issue

Himy partner and I both have free Spotify accounts. This week our account shows that we've been charged a Spotify monthly fee. We suspect one of our children has used our credit card to sign up for premium without our authorisation (although they all...

  • Newbie
  • Hi my partner and I both have free Spotify accounts. This week our account shows that we've been charged a Spotify monthly fee. We suspect one of our children has used our credit card to sign up for...
  • alicia1970mckoy
  • Newbie
  • 141 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 141 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution desactivaron mi cuenta y no sé cómo activarla

Spotify desactivo mi cuenta como puedo activarla de nuevo¡.,.? No me deja usar mi usuario ni mi correo que puedo hacer ....?

  • Newbie
  • Spotify desactivo mi cuenta  como puedo activarla de nuevo¡.,.?  No me deja usar mi usuario ni mi correo  que puedo hacer ....?
  • user-removed
  • Not applicable
  • 16635 Views
  • 5 replies
  • 3 likes
  • 16635 Views
  • 5 replies
  • 3 likes

Superuser Contribution Cant log in or reset password

Hi all,I have been experiencing issues with Spotify asking me to sign in and when i do it's not recognising my password so i have to re-set it. I reset my password withing the last 2 weeks no issues at all. Now i'm trying to re-set my password, it's ...

  • Visitor
  •  Hi all, I have been experiencing issues with Spotify asking me to sign in and when i do it's not recognising my password so i have to re-set it. I reset my password withing the last 2 weeks no...
  • Alfredo
  • Roadie
  • 248 Views
  • 3 replies
  • 0 likes
  • Account
  • 248 Views
  • 3 replies
  • 0 likes

Superuser Contribution I Pay the 9 pesos Trial and my account does not work!

Where is my premium accunt trial? I paid the 9 pesos promotion last June 6 and today 18th is a free account, I want my 9 pesos back and cancel the account immediately

  • Newbie
  • Where is my premium accunt trial? I paid the 9 pesos promotion last June 6 and today 18th is a free account, I want my 9 pesos back and cancel the account immediately
  • Alfredo
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

MY 1 MONTH PREMIUM SUBSCRIPTION BECAME FREE AFTER 4 DAYS

Hi! I subscribed to spotify premium for 1 month last saturday which is june 17, 2017 and now when i used the app (june 20, 2017) i wasnt able to play the songs that i downloaded and my subscription is now free i hope u bring back my premium subscript...

  • Newbie
  • Hi! I subscribed to spotify premium for 1 month last saturday which is june 17, 2017 and now when i used the app (june 20, 2017) i wasnt able to play the songs that i downloaded and my subscription i...
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Será que o Spotify realmente se preocupa com as demandas dos usuários?

Será que o Spotify realmente se preocupa com as demandas dos usuários? Tenho um usuário do meu plano familiar removido e não consigo informações do motivo já que cumprimos os requisitos necessários. Além disso fui bloqueada para inclusive gerenciar m...

  • Newbie
  • Será que o Spotify realmente se preocupa com as demandas dos usuários?  Tenho um usuário do meu plano familiar removido e não consigo informações do motivo já que cumprimos os requisitos necess...
  • Bittencourt
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

Spotify Family Plan in brazil - Spotify Família Brasil

Good morning, my sister signed the family plan but every time I try to put myself together, the following message appears: Oops, something went wrong. Try again. Can someone help me?bom dia, minha irmã assinou o plano familiar porém sempre que tento ...

  • Casual Listener
  • Good morning, my sister signed the family plan but every time I try to put myself together, the following message appears: Oops, something went wrong. Try again. Can someone help me? bom dia, minh...
  • brunasilveira
  • Casual Listener
  • 621 Views
  • 11 replies
  • 1 likes
  • 621 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution My account has dissapeared

Hi, I have been using Spotify as a premium member for many years, and listened to it yesterday. Today, when I opened my Spotify app on my phone it told me I had the wrong login info. No combinations of email/user/passwords are working. Then I try to ...

  • Visitor
  • Hi,   I have been using Spotify as a premium member for many years, and listened to it yesterday.   Today, when I opened my Spotify app on my phone it told me I had the wrong login info...
  • Alfredo
  • Roadie
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Username is different from display name

Hi,My username is different from my display name. I think this was due to the fact that it somehow linked to Facebook but I don't have that enabled. I want my display name to be the same as username - how can I do this. Username is TalkAboutPopMusic....

  • Roadie
  • Hi, My username is different from my display name. I think this was due to the fact that it somehow linked to Facebook but I don't have that enabled.   I want my display name to be the same a...
  • PopAndTalk
  • Roadie
  • 716 Views
  • 2 replies
  • 0 likes
  • Account
  • 716 Views
  • 2 replies
  • 0 likes

Solved!! Someone using my spotify account?!!!

Okay so I was using the web player of Spotify just now.. when the song paused and said "Someone else is logged in.. blah blah".. at first I thought nothing of it, and then it happened again. Searched it online and didn't think anything of it until I ...

  • Casual Listener
  • Okay so I was using the web player of Spotify just now.. when the song paused and said "Someone else is logged in.. blah blah".. at first I thought nothing of it, and then it happened again. Searched...
  • tallen88
  • Newbie
  • 1015 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 1015 Views
  • 8 replies
  • 0 likes

Superuser Contribution Discover weekly picture

My discover weekly profile picture is one of me and my ex and it hasnt changed in two months. My account is made with facebook so im not sure what to do

  • Visitor
  • My discover weekly profile picture is one of me and my ex and it hasnt changed in two months. My account is made with facebook so im not sure what to do
  • user-removed
  • Not applicable
  • 190 Views
  • 3 replies
  • 0 likes
  • Account
  • 190 Views
  • 3 replies
  • 0 likes

Superuser Contribution I made up a account on my phone but cant remember

I did not use my own email i used a not exsisted email for spotify to get a free month but now i want to end the free period because i dont wanna pay 10€ a mont but the problem is now i can't find or remember the e-mail i used and it is now a premium...

  • Casual Listener
  • I did not use my own email i used a not exsisted email for spotify to get a free month but now i want to end the free period because i dont wanna pay 10€ a mont but the problem is now i can't find or...
  • Alfredo
  • Roadie
  • 237 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 237 Views
  • 3 replies
  • 0 likes