HOW DO I TALK TO A REAL PERSON

[chknbonz1515]

I just subscriped for the student discount with premium but they charged me the full $10 HOW DO I GET MY MONEY BACK, I am very frustrated and need to talk to a real person

[Maxim]

Hey @chknbonz1515,

Have you tried signing up to the student discount on https://spotify.com/student?

[chknbonz1515]

Yes i did do that and they charged me $10 that is my problem

[Maxim]

It's very unlikely that they would charge you $10 when you sign up on https://spotify.com/student. Have you received a receipt from Spotify via Email?

[chknbonz1515]

yes i went through the student subscription sign up and got verified for my school and i know the difference between a 5 and 10 dollar charge

[Maxim]

If the payment had already gone through when you verified yourself as a Student, you should be charged $4.99 at the next payment date. You can double check that here: https://www.spotify.com/account/subscription/

[chknbonz1515]

I know and it says I should be charged $5 plus tax so I want to know why I got chased $10 and I want a refund

[Maxim]

Please take a look at this support article: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/

[garyb215 · Accepted solution]

Question still not answered. How do we talk to a real person?

[aretee]

Need an answer to this as well. Not through e-mail but an actual phone number that my bank can contact.

[Maxim]

@chknbonz1515 @aretee @garyb215,

Unfortunately, Spotify does not provide customer support over the phone but you can contact the team through one of the channels below:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[drich1939]

I need to TALK to a real live customer service agent on the telephone. I need to change my credit card number, expireation date and security code.

[Maxim]

Hey @drich1939,

Unfortunately, Spotify does not provide customer support over the phone.

You can update your payment method here: https://www.spotify.com/account/subscription/.