Limited account

[evalindahl]

Hello

I just recieved an email telling me my account has been limited due to payment problems. But... looking at the receipts payment is registrered at the 28th of January. What might be the problem? 

This is the content of the email:

Hej!
Tyvärr har vår ekonomiavdelning upptäckt att det inte gick att debitera ert konto.

Order ID: 424241-igsqz-241
Username: eva@xxxxx
Items bought: Spotify Premium

För att du ska kunna fortsätta använda våra tjänster utan avbrott måste du uppdatera dina faktureringsuppgifter.
* Vänligen besök denna sida för att fortsätta använda Spotify.

Hela processen tar 2-3 minuter.
Tack för din tid.
Det är tråkigt att du lämnar oss.
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Spotify Sweden AB. Birger Jarlsgatan 61, 10tr, 113 56 Stockholm, Sweden
VAT number: SE556786572901

Do you send these kind of emails or is it a spam mail? 

Best regards, Eva Lindahl

[OviiiOne]

It seems like a legit email, I escalated this to Spotify, you'll hear from them soon.

[OviiiOne]

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉