Log in or token issue

[ebogle19]

I sent an invite to my daughter into the family plan but she is not able to log in. I tried the Token and same issue, can someone help?

[TobiasYoung]

Hey @ebogle19!

Are you living at the same adress?

[ebogle19]

Yes she does

[TobiasYoung]

She needs a Spotify Account to use Spotify Family. Does she have one?

[ebogle19]

She had it download before with the free version app.

[TobiasYoung]

@ebogle19,

I would now contact Spotify Support @SpotifyCares on Twitter or through the website's contact form.