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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286624 Views

529 replies

34 likes

Account
Free
  • 286624 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13606 Views

6 replies

11 likes

Security
  • 13606 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539980 Views

990 replies

114 likes

Account
  • 539980 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129573 Views

74 replies

12 likes

Account
Login
Premium
  • 129573 Views
  • 74 replies
  • 12 likes

Superuser Contribution Foreign

I am from The Netherlands and I am currently studying abroad in the US. I want to use my creditcard to get a student premium account, but everytime I try to pay, it tells me that the postal code is invalid. I already switched to a Dutch account, but ...

Newbie

I am from The Netherlands and I am currently studying abroad in the US. I want to use my creditcard to get a student premium account, but everytime I try to pay, it tells me that the postal code is i...

Alejandro_C

Spotify Legend

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Findin my friend's ID trough email

Does anyone know how to find someone trough their email? I really would like to follow her but I lost contact and she had an amazing music taste, the only thing I have left is her email.

Newbie

Does anyone know how to find someone trough their email? I really would like to follow her but I lost contact and she had an amazing music taste, the only thing I have left is her email.

Alejandro_C

Spotify Legend

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift cards are a joke

I tried to send a friend a year subscrption of premium Spotify. It never arrived in his email. I emailed Spotify bc of cousre you can't call them. Generic response and after emailing 3 more times they acknowledged a problem and asked for a screenshot...

Newbie

I tried to send a friend a year subscrption of premium Spotify. It never arrived in his email. I emailed Spotify bc of cousre you can't call them. Generic response and after emailing 3 more times the...

Alejandro_C

Spotify Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Premium cancellation process is darn horrifying

I'm rather upset about the Premium cancellation process. It doesn't quite seem very user friendly to me. To start with, my online page is in Finnish automatically because I reside in Finland, and I have no clue how to apply any changes in Settings fo...

Newbie

I'm rather upset about the Premium cancellation process. It doesn't quite seem very user friendly to me.   To start with, my online page is in Finnish automatically because I reside in Finland...

Alejandro_C

Spotify Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Don't know how to change password

Ive been HACKED and I can't change my password I created my account with Facebook and now I can't change my password. Spotify says I need to use stupid Facebook well I looked and Idk how so does anyone else know how? It would be great if you could te...

Regular

Ive been HACKED and I can't change my password I created my account with Facebook and now I can't change my password. Spotify says I need to use stupid Facebook well I looked and Idk how so does anyo...

dinomight

Spotify Star

595 Views

7 replies

0 likes

  • 595 Views
  • 7 replies
  • 0 likes

Can't login

I can't login because I forgot my original username and password. My original number is 1213035928 help!

Casual Listener

I can't login because I forgot my original username and password. My original number is 1213035928 help!

ErikG

Roadie

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Payment problem

I bought premium account with gift card however, it says you have a problem about payment.

Casual Listener

I bought premium account with gift card however, it says you have a problem about payment.  

KatesHere

Community Legend

256 Views

3 replies

0 likes

Premium
  • 256 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change Country and Payment method

Hi there!I've been trying to change my country and payment method from Brazil to Ireland. And Everytime I try it ( and I've tried several times and on different days) shows up a message saying to try it later. I'm attaching the error and I hope someo...

Casual Listener

Hi there! I've been trying to change my country and payment method from Brazil to Ireland. And Everytime I try it ( and I've tried several times and on different days) shows up a message saying to t...

Emanoki

Casual Listener

297 Views

2 replies

0 likes

  • 297 Views
  • 2 replies
  • 0 likes

Superuser Contribution oh no there is something wrong

I want to upgrade to premium. When i clikc on it. it says oh no there is something wrong. Try again. But i try and try. Nothing works. What is this??

Newbie

I want to upgrade to premium. When i clikc on it. it says oh no there is something wrong. Try again. But i try and try. Nothing works. What is this??

echoariel

Newbie

1422 Views

13 replies

0 likes

Premium
  • 1422 Views
  • 13 replies
  • 0 likes

Recived scammail.

Hello. Just want to inform that I have received a scammail. Maybe more users may have received it also! The page it links to may probably fool a lot of users to think it's a real Spotify page, where you are informed to fill in your creditcard number....

Casual Listener

Hello.   Just want to inform that I have received a scammail. Maybe more users may have received it also! The page it links to may probably fool a lot of users to think it's a real Spotif...

datar

Casual Listener

217 Views

1 replies

0 likes

Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Charged full premium despite having a student account

Hi I currently am a student and had a student account, however I wasn't warned that I was going to be charged the fully premium if I didn't re verify my student status. Which is a service I read you do. I was wondering if I re verify that I am a stud...

Newbie

Hi I currently am a student and had a student account, however I wasn't warned that I was going to be charged the fully premium if I didn't re verify my student status. Which is a service I read you ...

Maxim

Spotify Star

187 Views

1 replies

0 likes

Account
Premium
Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Student discount

I have tried to use student discount through Unidays and it says I have already used it when I haven't. Someone please help

Newbie

I have tried to use student discount through Unidays and it says I have already used it when I haven't. Someone please help

LordRollin

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

I am premium but account shows free in browser UI

I have been premium for long time and when logging in on a mobile device this is what is states in the account. I also manage and pay for the family spotify.Now I need to change a credit card and my accouint says I am free and happily tries to offer ...

Casual Listener

I have been premium for long time and when logging in on a mobile device this is what is states in the account. I also manage and pay for the family spotify. Now I need to change a credit card and m...

LordRollin

Community Legend

414 Views

3 replies

0 likes

Account
  • 414 Views
  • 3 replies
  • 0 likes

Unable to log in to premium account

I have a Premium Account but my wife and son are unable to log in to Spotify using Facebook. The message, "Login failed. Error: 404." I have reinstalled Spotify and done a whole lot of other stuff on Facebook too. No Joy. Getting frustrated. Please a...

Newbie

I have a Premium Account but my wife and son are unable to log in to Spotify using Facebook. The message, "Login failed. Error: 404." I have reinstalled Spotify and done a whole lot of other stuff on...

LordRollin

Community Legend

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Charged twice per month on different credit cards?

I have been using Payal as my pay option (uses Credit card A) for a while. I have discovered that my other credit card (card B) have been charged directly to Spotify for the last 3 months at least. I only uses on spotify account... I only discovered ...

Newbie

I have been using Payal as my pay option (uses Credit card A) for a while. I have discovered that my other credit card (card B) have been charged directly to Spotify for the last 3 months at least. I...

LordRollin

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Being charged for premium, don't have log in or account info

I work in an office and have been being charged $9.99 for premium, but no one knows the account information to log in and use the service... the account was set up by someone that no longer works here and did not leave the info for us. I have the cre...

Newbie

I work in an office and have been being charged $9.99 for premium, but no one knows the account information to log in and use the service... the account was set up by someone that no longer works her...

LordRollin

Community Legend

304 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 304 Views
  • 1 replies
  • 0 likes

How to cancel subscription when I don't have the account info

Hey!So basically I have 2 accounts on premium but 1 of those was an account for an old workplace. I do not have any information about the account, all I know is that I'm still being charged for it.I've tried to stop this through my bank but they were...

Newbie

Hey! So basically I have 2 accounts on premium but 1 of those was an account for an old workplace. I do not have any information about the account, all I know is that I'm still being charged for it....

LordRollin

Community Legend

373 Views

1 replies

0 likes

Subscription
  • 373 Views
  • 1 replies
  • 0 likes

login error

hejsan nar jag skall logga in sa star det att jag bara kan anv mitt konto i 14 dagar utomlands..... men jag ar ju inte utomlands. jag foroker logga in fran sverige pa mitt konto men det gar inte

Casual Listener

hejsan nar jag skall logga in sa star det att jag bara kan anv mitt konto i 14 dagar utomlands..... men jag ar ju inte utomlands. jag foroker logga in fran sverige pa mitt konto men det gar inte &nb...

ErikG

Roadie

478 Views

4 replies

0 likes

  • 478 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student Discount

Hey there,Can someone tell me why this issue keeps happening on my account when I try to change from Premium to Student discount? I contacted both Spotify and my bank but I still haven't gotten any clue to slove it yet.Hope you guys can help me!

Newbie

Hey there, Can someone tell me why this issue keeps happening on my account when I try to change from Premium to Student discount? I contacted both Spotify and my bank but I still haven't gotten a...

Erika

Roadie

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes