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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9099 Views
  • 1 replies
  • 9 likes
  • Security
  • 9099 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482703 Views
  • 979 replies
  • 111 likes
  • Account
  • 482703 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211070 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211070 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121031 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121031 Views
  • 72 replies
  • 12 likes

old account with facebook/ new account

i had an account with facebook linked so i made a new one and when it asked me to add friends i linked facebook to the new account but now i can not log in to cancel my subscription on my old one........ helpppppppp!!!!

  • Casual Listener
  • i had an account with facebook linked so i made a new one and when it asked me to add friends i linked facebook to the new account but now i can not log in to cancel my subscription on my old one.......
  • hellykoward2
  • Casual Listener
  • 438 Views
  • 2 replies
  • 0 likes
  • Account
  • 438 Views
  • 2 replies
  • 0 likes

Superuser Contribution Failed gift card premium subscription

Hello! I need some help... I have had Spotify premium for a year and haven't had any problems with it until this last time. I received a $30 or 3 month Spotify gift card for Premium. When I redeemed the code I got an email of the receipt. After I wen...

  • Newbie
  • Hello! I need some help... I have had Spotify premium for a year and haven't had any problems with it until this last time. I received a $30 or 3 month Spotify gift card for Premium. When I redeemed ...
  • emilyseitz
  • Newbie
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Family account

Uppgradeded to family account...And now will everyone in the family have access to the old playlists, any chance to share them? If possibly how will Ido that? many thanks

  • Newbie
  • Uppgradeded to family account...And now will everyone in the family have access to the old playlists, any chance to share them? If possibly how will Ido that? many thanks  
  • Bittencourt
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Solved!! Someone logged into my account, switched my standard premium to Family Premium

As the title says. Someone logged into my account and switched my premium to family premium, now ive been charged for a month of family.No idea how he got my account since i use a completely different password.Luckly i noticed him on my account the v...

  • Newbie
  • As the title says. Someone logged into my account and switched my premium to family premium, now ive been charged for a month of family. No idea how he got my account since i use a completely differ...
  • user-removed
  • Not applicable
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Charged twice per month

i am getting charged twice..not sure what happened...im getting charged $9.99 and $14.99 for family also..i only signed up for $14.99 version (family)...HELP...its been going on for a few months now and i cant get rid of it

  • Newbie
  • i am getting charged twice..not sure what happened...im  getting charged $9.99 and $14.99 for family also..i only signed up for $14.99 version (family)...HELP...its been going on for a few month...
  • user-removed
  • Not applicable
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Hacked account

My account has been hacked, they changed the email and password, how is your security so weak, I want my account back. I attempted to contact Spotify and it just emails the hacker, I asked them to email me but haven't heard anything yet, this is an u...

  • Newbie
  • My account has been hacked, they changed the email and password, how is your security so weak, I want my account back. I attempted to contact Spotify and it just emails the hacker, I asked them to em...
  • Ivc1987
  • Newbie
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Canceled facebook, cant access spotify, still being charged for premium, HELP!!!

I signed up with spotify premium through my old facebook account, then without considering the consequence, I canceled facebook months ago and lost access to my spotify account. I have tried everything to log in, contact spotify and facebook, but thi...

  • Newbie
  • I signed up with spotify premium through my old facebook account, then without considering the consequence, I canceled facebook months ago and lost access to my spotify account.  I have tried ev...
  • KatesHere
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Unauthorized email change and no response from customer support

I believe you account has been hacked. My email, and password have been changed without my authorization. Furthermore, I've sent customer support numerous messages,many they have so far refuse to remedy the problem. Has anyone else experience this an...

  • Newbie
  • I believe  you account has been hacked. My email, and password have been changed without my authorization. Furthermore, I've sent customer support numerous messages,many they have so far refuse ...
  • KatesHere
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • Security
  • 541 Views
  • 1 replies
  • 0 likes

Tried to establish a student subscription- rejected, but charged me twice

Was charged twice- but have no acount of a receipt in my Spotify account history- I can see I was charged in my checking account. My spotify account is still on free status- Cant find a customer service email or ph#

  • Newbie
  • Was charged twice- but have no acount of a receipt in my Spotify account history- I can see I was charged in my checking account.   My spotify account is still on free status-  Cant find...
  • KatesHere
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Family premium, cannot confirm address?

Hi, My friend who is currently residing with me, has invited me to join the Spotify family premium. However, when I try to verify the details, it says: "we couldn't confirm you are living with this user." Why????

  • Newbie
  • Hi, My friend who is currently residing with me, has invited me to join the Spotify family premium. However, when I try to verify the details, it says: "we couldn't confirm you are living with this u...
  • Jacob
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Where did my "message" box go?

Hi. As of this afternoon - I have no message box and can't seem to view the messages that have been sent to me - nor can I send messages. Has anyone else had this experience?

  • Casual Listener
  • Hi.  As of this afternoon - I have no message box and can't seem to view the messages that have been sent to me - nor can I send messages.  Has anyone else had this experience? 
  • RachelJ9
  • Casual Listener
  • 925 Views
  • 2 replies
  • 0 likes
  • 925 Views
  • 2 replies
  • 0 likes

Rogers promotion

Had a free Spotify account before opening a "Share Everything" account with Rogers and getting 6 months free premium Spotify. The 6 months is up as of March 4th and we would like to purchase, switch subscription to Spotify Family through Spotify. Whe...

  • Newbie
  • Had a free Spotify account before opening a "Share Everything" account with Rogers and getting 6 months free premium Spotify. The 6 months is up as of March 4th and we would like to purchase, switch ...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Enable email registration to Spotify

I signed up for Premium for Family. I've requested email invitations muliple times, but neither of my kids have recieveed them. Is the system down? why wont spotify send the emails?I tried the "send a link option too. The links don't work. takes you ...

  • Newbie
  • I signed up for Premium for Family. I've requested email invitations muliple times, but neither of my kids have recieveed them. Is the system down? why wont spotify send the emails? I tried the "sen...
  • Jacob
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Can't add my brother to family

My brother Kadir was on my Spotify family subsciption up until last week. Until they removed him for being at the wrong address. Due to our family situation he spends most of the week with his mother at their house in the nearby town. Whenever I try ...

  • Newbie
  • My brother Kadir was on my Spotify family subsciption up until last week. Until they removed him for being at the wrong address. Due to our family situation he spends most of the week with his mother...
  • Jacob
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 346 Views
  • 1 replies
  • 0 likes

Upgraded to family plan but can't start account

We upgraded to family. I followed the email link to the login page. Then get to the page to submit the code and check the robo box, and when I click submit, it just comes back with "oops something went wrong. Try again later" I have been trying for t...

  • Newbie
  • We upgraded to family. I followed the email link to the login page. Then get to the page to submit the code and check the robo box, and when I click submit, it just comes back with "oops something we...
  • Jacob
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Family Premium Account issue

I am really desapointed because I sent the invite to my wife to join as part of my family susbscription and she is not able to activate it, the message received is that she is not living in the same physical address, come on!!Where this information i...

  • Newbie
  • I am really desapointed because I sent the invite to my wife to join as part of my family susbscription and she is not able to activate it, the message received is that she is not living in the same ...
  • Jacob
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes