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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83233 Views

29 replies

0 likes

  • 83233 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104177 Views

10 replies

3 likes

Account
Login
  • 104177 Views
  • 10 replies
  • 3 likes

Cancelled but charged for an extra month? How to get refunded?

I cancelled my premium subscription and it said everything was ok. I just checked my credit card today and i got charged for another month. Is it possible to get refunded for this month because I clearly cancelled it and it charged me for an extra mo...

Visitor

I cancelled my premium subscription and it said everything was ok. I just checked my credit card today and i got charged for another month. Is it possible to get refunded for this month because I cle...

TobiasYoung

Composer

408 Views

4 replies

0 likes

Account
Premium
Subscription
  • 408 Views
  • 4 replies
  • 0 likes

Spotify please move all contents from my Facebook based subscription to a new email based one

Spotify please move all contents from my Facebook based subscription to a new email based one. I'd like to take care of this now and not never. Your response via email: Spotify Case # 07666758: Account - Facebook created accountWe’ll get back to you ...

Visitor

Spotify please move all contents from my Facebook based subscription to a new email based one.   I'd like to take care of this now and not never.   Your response via email:   &nb...

Maxim

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Reestablecer contraseña

Intento reestablecer mi contraseña, pero no me llega el email. Soy usuario premium y me gustaría disfrutar de ello. Espero me puedan ayudar.

Newbie

Intento reestablecer mi contraseña, pero no me llega el email. Soy usuario premium y me gustaría disfrutar de ello. Espero me puedan ayudar.

Dianaitadeog

Casual Listener

1270 Views

6 replies

1 likes

Account
  • 1270 Views
  • 6 replies
  • 1 likes

Email deleted, need to reset password

Hey guys, my email account was deleted, so I wanted to change it for my Spotify account. Unfortunately, I forgot my password which is sent the deleted email address when resetting it. Any ideas on what to do now? CheersChristina

Newbie

Hey guys,   my email account was deleted, so I wanted to change it for my Spotify account. Unfortunately, I forgot my password which is sent the deleted email address when resetting it. Any id...

Maxim

Spotify Star

621 Views

1 replies

0 likes

Account
Login
  • 621 Views
  • 1 replies
  • 0 likes

Paid but didn't get subscription

Hey guys I really need help.. I paid for a student premium membership and spotified charged my bank account but didn't actually upgrade my spotify account to premium!!! It still says my account is free.. What do I do??

Casual Listener

Hey guys I really need help..   I paid for a student premium membership and spotified charged my bank account but didn't actually upgrade my spotify account to premium!!! It still says my acco...

chelseadykstra

Casual Listener

532 Views

5 replies

0 likes

Account
Premium
  • 532 Views
  • 5 replies
  • 0 likes

Card Issue - Card not issued in different country

I get this feedback as you can see in screenshot. My card defenately is issued in Cyprus - no question about that. What can i do?

Casual Listener

I get this feedback as you can see in screenshot. My card defenately is issued in Cyprus - no question about that. What can i do?

Maxim

Spotify Star

490 Views

3 replies

0 likes

  • 490 Views
  • 3 replies
  • 0 likes

Solved!! Problem with logging in

Help please! My boyfriend accepted my invitation on another device and had just changed his mobile and it now went let him access anything as it's saying he's already a member! Any help greatly appreciated.

Casual Listener

Help please! My boyfriend accepted my invitation on another device and had just changed his mobile and it now went let him access anything as it's saying he's already a member! Any help greatly appre...

Maxim

Spotify Star

542 Views

3 replies

0 likes

  • 542 Views
  • 3 replies
  • 0 likes

Student Discount - on Current Premium plans

Can anyone help - I have read the instructions for updating my account to NUS/Student even though I am already a Premium Member - but the only option is to re input my bank details - but I don't want to be charged twice. The previous instructions onl...

Casual Listener

Can anyone help - I have read the instructions for updating my account to NUS/Student even though I am already a Premium Member - but the only option is to re input my bank details - but I don't want...

Maxim

Spotify Star

405 Views

3 replies

0 likes

  • 405 Views
  • 3 replies
  • 0 likes

How can one figure who they originally subscribed through?

I invited my daughter to premium family...she said she "accepted," but it has not gone through. She did it twice. I suppose she must have not signed up through Spotify originally (she has premium.) how does she figure out where she signed up and also...

Music Fan

I invited my daughter to premium family...she said she "accepted," but it has not gone through. She did it twice. I suppose she must have not signed up through Spotify originally (she has premium.) h...

ErikG

Roadie

423 Views

3 replies

0 likes

  • 423 Views
  • 3 replies
  • 0 likes

Solved!! Paypal payment: Pay with Linked Bank Account?

Hi! So recently I've been able to subscribe to Spotify premium by paying with my PayPal account, which is linked to my bank account. However, today, when I went to renew my subscription, it said that I could only subscribe with a credit card?I know f...

Casual Listener

Hi! So recently I've been able to subscribe to Spotify premium by paying with my PayPal account, which is linked to my bank account. However, today, when I went to renew my subscription, it said that...

mustafaraza

Casual Listener

4103 Views

2 replies

0 likes

  • 4103 Views
  • 2 replies
  • 0 likes

Premium disappeared

I have been on premium student account for a few months now. I logged out on Wednesday and when I tried to log back in, it went to a free account

Newbie

I have been on premium student account for a few months now. I logged out on Wednesday and when I tried to log back in, it went to a free account

Maxim

Spotify Star

254 Views

1 replies

0 likes

Account
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help, someone using my account

Hi, can anyone help me, today I've been starting to get kicked off my account because someone else is using it, I don't know how because I've only used it on my personal mobile.. How do I stop this person hacking my account ? Really annoying when I p...

Casual Listener

Hi, can anyone help me, today I've been starting to get kicked off my account because someone else is using it, I don't know how because I've only used it on my personal mobile.. How do I stop this p...

Aimee_T

Roadie

974 Views

9 replies

0 likes

Account
Security
  • 974 Views
  • 9 replies
  • 0 likes

spotify terrible customer service hacked account

I get an email saying my email has been changed (how the **bleep** do you guys not protect this by making people approve it originally through their current email address? you have my credit card information and couldnt figure out how to do that prop...

Newbie

I get an email saying my email has been changed (how the **bleep** do you guys not protect this by making people approve it originally through their current email address? you have my credit card inf...

Maxim

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Being over charged!

I've been a Premium member for quiet some time.This month, my premium payment came out this month on the 3rd, then came out again on the 4th..(The next day) so I have gotten charged twice in 1 month, which is about $20.I contacted my bank but they sa...

Newbie

I've been a Premium member for quiet some time. This month, my premium payment came out this month on the 3rd, then came out again on the 4th..(The next day) so I have gotten charged twice in 1 mont...

Maxim

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Solved!! College subscription

I have been paying the 12.99$ fee but I am a college student, how do I change the options so I can pay the smaller fee?

Newbie

I have been paying the 12.99$ fee but I am a college student, how do I change the options so I can pay the smaller fee?

Kileyritter

Newbie

783 Views

2 replies

1 likes

Account
Premium
Subscription
  • 783 Views
  • 2 replies
  • 1 likes

Connection to Spotify Fails

The connection from my Sonos system to Spotify is down. When I try to access Spotify from the Sonos controller (app on iPhone) or when I try to play Sonos-favourites (that were created based on Spotify albums), I get following message : "During an at...

Regular

The connection from my Sonos system to Spotify is down. When I try to access Spotify from the Sonos controller (app on iPhone) or when I try to play Sonos-favourites (that were created based on Spoti...

ErikG

Roadie

334 Views

1 replies

0 likes

Premium
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Spotify. Familie Abbo erweitern

Hallo ihr Lieben,Ich und Meine Schwester haben ein Spotify-Family Abbo. jedoch möchten wir dies Jetzt erweitern, auf die Maximale Anzahl, wie ist das Möglich?.MFG

Newbie

Hallo ihr Lieben, Ich und Meine Schwester haben ein Spotify-Family Abbo. jedoch möchten wir dies Jetzt erweitern, auf die Maximale Anzahl, wie ist das Möglich?. MFG

Nadineirion

Newbie

8085 Views

11 replies

1 likes

Other
Premium
  • 8085 Views
  • 11 replies
  • 1 likes