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Tried to Cancel Premium

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Tried to Cancel Premium

Crystal9
I tried to cancel my Spotify Premium before it charged me again and when i did it said it had problems canceling every time i tried to and it charged me for another month of premium
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TobiasYoung

Hey @Crystal9

 

First of all, did you sign up for a 7 day trial? If so you wouldn't have had to put in any card details. Your subscription will expire in a few days and you'll revert to a Free account (with no charge). 

 

If however you remember putting your credit card details into the Spotify website, then you may have two accounts. Check your email inboxes for a confirmation email from Spotify to determine which one's linked to your Premium account. 

 

Finally, how much are you charged each month? If you signed up via iTunes by paying within the app you will be charged 12.99 rather than 9.99. Please cancel that payment via Apple.

 

If you're having trouble finding your Premium account just reach out to the team via this contact form. 

 

Let us know if we can help with anything else, have an awesome day!

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Marked as solution

TobiasYoung

Hey @Crystal9

 

First of all, did you sign up for a 7 day trial? If so you wouldn't have had to put in any card details. Your subscription will expire in a few days and you'll revert to a Free account (with no charge). 

 

If however you remember putting your credit card details into the Spotify website, then you may have two accounts. Check your email inboxes for a confirmation email from Spotify to determine which one's linked to your Premium account. 

 

Finally, how much are you charged each month? If you signed up via iTunes by paying within the app you will be charged 12.99 rather than 9.99. Please cancel that payment via Apple.

 

If you're having trouble finding your Premium account just reach out to the team via this contact form. 

 

Let us know if we can help with anything else, have an awesome day!

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