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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734483 Views

18 replies

29 likes

  • 734483 Views
  • 18 replies
  • 29 likes

Premium plan to family plan

Okay so there is 4 people in my family and we first just bought premium. And I just upgraded to the family plan. How do I go from here. We are all still on the same account? Do I log out on all the other devices? Please help

Newbie

Okay so there is 4 people in my family and we first just bought premium. And I just upgraded to the family plan. How do I go from here. We are all still on the same account? Do I log out on all the o...

ErikG

Roadie

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

My music

Hi Spotify. I'm Dyman, and I have seen all my albuns going to spotify. I put my music to free download in web but I dont know how it goes to spotify and if is somebody getting money with it. Can you please tell me how this works? And if I can win som...

Regular

Hi Spotify. I'm Dyman, and I have seen all my albuns going to spotify. I put my music to free download in web but I dont know how it goes to spotify and if is somebody getting money with it. Can you ...

Maxim

Spotify Star

1708 Views

7 replies

0 likes

  • 1708 Views
  • 7 replies
  • 0 likes

Solved!! Spotify Family

I just upgraded my account to Spotify Family.But, when I try to add members of my family, they get this message: "Cannot join Premium for Family Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the acco...

Casual Listener

I just upgraded my account to Spotify Family. But, when I try to add members of my family, they get this message:   "Cannot join Premium for Family 😞 Sorry! You're already a member of this ...

Myrini

Casual Listener

367 Views

2 replies

0 likes

  • 367 Views
  • 2 replies
  • 0 likes

Superuser Contribution Email/Existing student account issues

I used to have Spotify Premium using a student discount however i cancelled it. i am still a student and would like to use my student discount again however when i try to upgrade to premium it keeps telling me that my student account is in use with s...

Newbie

I used to have Spotify Premium using a student discount however i cancelled it. i am still a student and would like to use my student discount again however when i try to upgrade to premium it keeps ...

Leo

Spotify

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution a "premium" problem

hi I got some problem of my account, I had already updated my account to be "premium" a long time, and I just paid the newest bill, but two of my family has been kicked out the share list, I wonder what happen, because we use the "premium" has alread...

Newbie

hi I got some problem of my account, I had already updated my account to be "premium" a long time, and I just paid the newest bill, but two of my family has been kicked out the share list, I wonder w...

Maria_B

Moderator

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tüh,ödeme sağlayıcın kötü bir gün geçiyor

Yaklaşık 4 aydır aile premium kullanıyorum.Dün karta para atmayı unutmuşum bu gün atmama rağmen kartımı kabul etmiyor sebebi nedir acaba

Newbie

Yaklaşık 4 aydır aile premium kullanıyorum.Dün karta para atmayı unutmuşum bu gün atmama rağmen kartımı kabul etmiyor sebebi nedir acaba

user-removed

Not applicable

312 Views

1 replies

0 likes

Account
Subscription
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Update billing information from SWEDEN to JAPAN creditcard

I live in Japan now. My Swedish creditcard which I used for Spotify got cancelled and I got a mail saying the payment failed (as expected). Now, I try to enter my new payment info using my new Japanese creditcard. It says that my profile is for SWEDE...

Newbie

I live in Japan now. My Swedish creditcard which I used for Spotify got cancelled and I got a mail saying the payment failed (as expected). Now, I try to enter my new payment info using my new Japane...

Maxim

Spotify Star

1002 Views

5 replies

0 likes

Account
Subscription
Unlimited
  • 1002 Views
  • 5 replies
  • 0 likes

Solved!! premium klant maar ben nu ineens free

ik betaal voor premium maar ben nu blijkbaar ineens free?? hoe los ik dit op?

Casual Listener

ik betaal voor premium maar ben nu blijkbaar ineens free?? hoe los ik dit op?

Hubo

Community Legend

26185 Views

12 replies

0 likes

  • 26185 Views
  • 12 replies
  • 0 likes

Superuser Contribution Deleted account, can i still save my playlists?

Hello there,For some reason our spotify account must be deleted due to bugs. And i have layed down so much time and effort creating my playlists.Is there anyway that those playlists can be saved or restored when i open my new account?

Newbie

Hello there, For some reason our spotify account must be deleted due to bugs. And i have layed down so much time and effort creating my playlists. Is there anyway that those playlists can be save...

MonicaM_Bogota

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Bezahle Vollpreis trotz Student

Hallo,Spotify bucht mir den Vollpreis für Premium (9,99€) ab, obwohl ich in Spotify Student registriert bin. Kann mir da jemand Klarheit verschaffen?MfG

Casual Listener

Hallo, Spotify bucht mir den Vollpreis für Premium (9,99€) ab, obwohl ich in Spotify Student registriert bin. Kann mir da jemand Klarheit verschaffen? MfG

Maxim

Spotify Star

613 Views

7 replies

0 likes

  • 613 Views
  • 7 replies
  • 0 likes

Apps, revoked acces

Hey, I logged on to sptify on my internet browser to recover a playlist and somehow i managed to press the 'revoke acces'-button on some of the apps. How do I undo this?

Newbie

Hey,   I logged on to sptify on my internet browser to recover a playlist and somehow i managed to press the 'revoke acces'-button on some of the apps. How do I undo this?

Maxim

Spotify Star

660 Views

3 replies

0 likes

  • 660 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Family Issues

Hi, My SO was taken off my Spotify Family Subscription, even after she verified our address. Appreciate your assistance resolving this. Thanks, Josh

Newbie

Hi,   My SO was taken off my Spotify Family Subscription, even after she verified our address.   Appreciate your assistance resolving this.   Thanks,   Josh

MonicaM_Bogota

Roadie

213 Views

1 replies

0 likes

Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Ich bezahle als Premium Kunde werde aber nur als Spotify Free Kunde angezeigt

Ich bezahle die Premiumbeitrag, werde aber auf allen Geräten als Free Kunde geführt! Dies ist seitdem ich das Handy und den Laptop wechseln musste. Wie werde ich endlich wieder als Premiumkunde geführt????

Newbie

Ich bezahle die Premiumbeitrag, werde aber auf allen Geräten als Free Kunde geführt! Dies ist seitdem ich das Handy und den Laptop wechseln musste.   Wie werde ich endlich wieder als Premiumku...

Maxim

Spotify Star

265 Views

1 replies

0 likes

Premium
  • 265 Views
  • 1 replies
  • 0 likes

Deleted my email account and I can not remember my password for Spotify

HiI downloaded the Spotify app ages ago on my phone and I signed up with an email which I recently deleted. I've forgotten my password for Spotify and now I can't reset it because the password reset email goes to the email account I deletedPlease tel...

Visitor

Hi I downloaded the Spotify app ages ago on my phone and I signed up with an email which I recently deleted. I've forgotten my password for Spotify and now I can't reset it because the password rese...

ErikG

Roadie

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family for mobile phone

Hey Guys,I have spotify family since 2 days now. The problem is, on the computer i have spotify premium now but on my mobile phone (huawei), premium isn not activated and i dont know how to change that. I tried to log of and on but still nothing...I ...

Newbie

Hey Guys, I have spotify family since 2 days now. The problem is, on the computer i have spotify premium now but on my mobile phone (huawei), premium isn not activated and i dont know how to chang...

MonicaM_Bogota

Roadie

274 Views

1 replies

0 likes

Premium
  • 274 Views
  • 1 replies
  • 0 likes

I cancelled my subscription in December and all confirmed and you have taken 2 lots of money refund

I cancelled my subscription in December and all confirmed and you have taken 2 lots of money since just renewed my contract is awful please send me my money back -

Newbie

I cancelled my subscription in December and all confirmed and you have taken 2 lots of money since just renewed my contract is awful please send me my money back -

Maxim

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Getting charged for premium

So i have tried the 30 day free perineum and jjst saw that now i am being charged...i have tried to go under my subscriptions and it says im under free perineum still...i just want to cancel and get my card off so i can stop being charged...this is r...

Newbie

So i have tried the 30 day free perineum and jjst saw that now i am being charged...i have tried to go under my subscriptions and it says im under free perineum still...i just want to cancel and get ...

Maxim

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

plz plz plz let me let me let me get back to my family premium account ,ok?

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...

Casual Listener

 I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multipl...

Maxim

Spotify Star

244 Views

1 replies

0 likes

Account
Premium
Security
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unsubscribe spotify when linked through Facebook

How do I get rid of Spotify I have it linked on my Facebook I need to take it off asap. How do I do it

Newbie

How do I get rid of Spotify I have it linked on my Facebook I need to take it off asap. How do I do it

MonicaM_Bogota

Roadie

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes