Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 383509 Views
  • 918 replies
  • 107 likes
  • Account
  • 383509 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166574 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166574 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97165 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97165 Views
  • 68 replies
  • 10 likes

Solved!! Gift card doesn't work please help!

I was about to activate the gift card that i just bought. it keepson saying that the code is invalid or to put the code written on the receipt and then i did but it keeps on saying the same thing. I already got confused of which code goes with which ...

  • Casual Listener
  • I was about to activate the gift card that i just bought. it keepson saying that the code is invalid or to put the code written on the receipt and then i did but it keeps on saying the same thing. I ...
  • Maxim
  • Spotify Star
  • 537 Views
  • 6 replies
  • 0 likes
  • 537 Views
  • 6 replies
  • 0 likes

Unknown device showing in spotify connect

This morning I noticed an unknown device showing in Devices Available. I've tried logging out from everywhere, but it still shows up. I changed my password and logged out from everywhere again - still there. I don't recognise the name of it and I'm w...

  • Newbie
  • This morning I noticed an unknown device showing in Devices Available. I've tried logging out from everywhere, but it still shows up. I changed my password and logged out from everywhere again - stil...
  • VanderNyd
  • Gig Goer
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Student account trouble

Hey guys, I have an old account that my student email was verified on. Long story short I stopped using it a while ago and started a new account recently. It won't let me pay student rate on this account, is there a way to invalidate the old account ...

  • Newbie
  • Hey guys, I have an old account that my student email was verified on. Long story short I stopped using it a while ago and started a new account recently. It won't let me pay student rate on this acc...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Spotify premium em outro pais

Possuo um pacote premium família do spotify no Brasil, contudo meu spotify não está com o status premium, e sim como free. Acredito que isso possa ter acontecido, pois estou em um intercâmbio na Inglaterra no qual ficarei aqui por 6 meses. Alterei o ...

  • Newbie
  • Possuo um pacote premium família do spotify no Brasil, contudo meu spotify não está com o status premium, e sim como free. Acredito que isso possa ter acontecido, pois estou em um intercâmbio na Ingl...
  • Bittencourt
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Assinatura Premium e Conta Familiar

Oi pessoal, eu possuia uma assinatura do Spotify e agora aderi a um plano familiar. Minha conta sera atualizada automaticamente ou eu devo cancelar minha primeira assinatura? Obrigado.

  • Newbie
  • Oi pessoal, eu possuia uma assinatura do Spotify e agora aderi a um plano familiar. Minha conta sera atualizada automaticamente ou eu devo cancelar minha primeira assinatura?   Obrigado.
  • Bittencourt
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Moving country messed with my account...

I opened a Premium account in the UK some years ago and subsequently moved to Germany. I can't now access my account depite resetting my password numerous times, it refuses to recognise me. I have a son based in the UK who is a user on the same accou...

  • Newbie
  • I opened a Premium account in the UK some years ago and subsequently  moved to Germany. I can't now access my account depite resetting my password numerous times, it refuses to recognise me. I h...
  • jean3601
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

My family premium was frozen, when I reinstated it, all the members was gone

I had a family premium, some problems happened and my account was frozen. Despitw I reinstated it today, all my members are gone.Also, spotify promised me to charge me less for three more months, but now I am being charged more expwnsive.Please help

  • Casual Listener
  • I had a family premium, some problems happened and my account was frozen. Despitw I reinstated it today, all my members are gone. Also, spotify promised me to charge me less for three more months,...
  • jean3601
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 217 Views
  • 1 replies
  • 0 likes

Address linked to account

I have moved many times since I started my Spotifty account and even more times since I signed up for Facebook. I am trying to add a family member who resides in my home to my account but can not add them bcasue I do not know what address is linked t...

  • Newbie
  • I have moved many times since I started my Spotifty account and even more times since I signed up for Facebook. I am trying to add a family member who resides in my home to my account but can not add...
  • jean3601
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

All my numbers are gone?

Hi,I'm a spotify premium member for a while and I've donwloaded many numbers. Suddenly there not saved on my phone anymore? I had this two times this week. Can anyone help my with this, it's very annoying to download everything again since it are 700...

  • Newbie
  • Hi, I'm a spotify premium member for a while and I've donwloaded many numbers. Suddenly there not saved on my phone anymore? I had this two times this week. Can anyone help my with this, it's very a...
  • jean3601
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium
  • 150 Views
  • 1 replies
  • 0 likes

Sptify Family

I am trying to get my 2 daughters a account using family option but they need to live at my address and they arnt. They live with ther mother and i wanna give them spotify premium to use and i pay and family would be a great way when i use premimum a...

  • Newbie
  • I am trying to get my 2 daughters a account using family option but they need to live at my address and they arnt. They live with ther mother and i wanna give them spotify premium to use and i pay an...
  • jean3601
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Two Spotify account

We found out we have two splitted Spotify account , what can we do?

  • Newbie
  • We found out we have two splitted Spotify account , what can we do?
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Cuenta Premium familiar

Hola, Hoy un familiar ha cogido la cuenta premium familiar para todos. El problema es que yo hasta el 5 de marzo soy premium y a todos los familiares les ha llegado el correo para unirse a la cuenta premium menos a mi. No se si es debido a que por ah...

  • Casual Listener
  • Hola,  Hoy un familiar ha cogido la cuenta premium familiar para todos. El problema es que yo hasta el 5 de marzo soy premium y a todos los familiares les ha llegado el correo para unirse a la ...
  • OviiiOne
  • Community Legend
  • 862 Views
  • 5 replies
  • 0 likes
  • 862 Views
  • 5 replies
  • 0 likes

Charged for premium and family subscription!!!!!!!

I'm very very irritated right now. Spotify is charging me for two different subscriptions. I got rid of premium and upgraded to family. I'm still getting charged for premium!!!!! Who do I email or talk to?!? Considering they make it so hard to contac...

  • Newbie
  • I'm very very irritated right now. Spotify is charging me for two different subscriptions. I got rid of premium and upgraded to family. I'm still getting charged for premium!!!!! Who do I email or ta...
  • Jacob
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

How to Make a Payment?

How the heck do you make a payment when you want to change your credit card? I entered the new card and it accepted it, but it will not accept payment. There is no phone number to call or place to ask anyone in customer service a question. Help!

  • Newbie
  • How the heck do you make a payment when you want to change your credit card?  I entered the new card and it accepted it, but it will not accept payment.  There is no phone number to call or...
  • GabeTheTexican
  • Newbie
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Paying for multiple accounts

It seems that I have been charged twice for a while, however I only use one account under the name 'amersonk' the other account 'seanosuna' I have not had access to for a while, however have been using it on my phone instead of the 'amersonk' account...

  • Newbie
  • It seems that I have been charged twice for a while, however I only use one account under the name 'amersonk' the other account 'seanosuna' I have not had access to for a while, however have been usi...
  • Diablorojo
  • Casual Listener
  • 279 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 279 Views
  • 4 replies
  • 0 likes