Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Lils4
  • Newbie
  • 264524 Views
  • 518 replies
  • 34 likes
  • Account
    Free
  • 264524 Views
  • 518 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13049 Views
  • 6 replies
  • 11 likes
  • Security
  • 13049 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529548 Views
  • 989 replies
  • 113 likes
  • Account
  • 529548 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128136 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128136 Views
  • 74 replies
  • 12 likes

Discover Weekly not updated since 2015

Hi, I've used this account in 2015. Now I've started using it with premium but the Discover Weekly doesn't update and the last update was in 2015.Any solution for this?

  • Music Fan
  • Hi, I've used this account in 2015. Now I've started using it with premium but the Discover Weekly doesn't update and the last update was in 2015. Any solution for this?
  • stefy97100
  • Music Fan
  • 623 Views
  • 2 replies
  • 0 likes
  • 623 Views
  • 2 replies
  • 0 likes

Is there anyway to pay one time and have premium forever?

Hi! I love Spotify and I was wondering if there is any way to pay once and get premium forever without paying ever again. If they don't have this they should add it. Please help. Thank you in advance.

  • Newbie
  • Hi! I love Spotify and I was wondering if there is any way to pay once and get premium forever without paying ever again. If they don't have this they should add it. Please help. Thank you in advance.
  • lcolling
  • Community Legend
  • 21447 Views
  • 1 replies
  • 2 likes
  • 21447 Views
  • 1 replies
  • 2 likes

My log in details log me in as a different user.

Hi,Whenever I try to log in to Spotify on my Android phone with my user name and password it logs me into my daughter's free Spotify account which is linked to her Facebook. I have tried logging out and back in and reinstalling the app but it still r...

  • Newbie
  • Hi, Whenever I try to log in to Spotify on my Android phone with my user name and password it logs me into my daughter's free Spotify account which is linked to her Facebook. I have tried ...
  • Hubo
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Wrong country

Hello,I'm a spanish student living in Lithuania, so I bought a gift card for one friend who has a lithuanian spotify account, and mine is spanish because I paid with my spanish credit card, now my friend can't activate his code, and now I can't cance...

  • Casual Listener
  • Hello, I'm a spanish student living in Lithuania, so I bought a gift card for one friend who has a lithuanian spotify account, and mine is spanish because I paid with my spanish credit card, now&nbs...
  • Maxim
  • Spotify Star
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

merge two accounts

I have a premium account. I recently acquired a second account with my mobile phone package. How do I transfer my first account including playlists and history to the second?

  • Newbie
  • I have a premium account. I recently acquired a second account with my mobile phone package. How do I transfer my first account including playlists and history to the second?
  • Hubo
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Logging in in different device

I'm trying to log in in my boyfriends phone (my phone is currently logged off), and it keeps saying "you already have an account with this username". Any way to fix this?

  • Newbie
  • I'm trying to log in in my boyfriends phone (my phone is currently logged off), and it keeps saying "you already have an account with this username". Any way to fix this?
  • Hubo
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Spotify family pops up with "Cant render"

Hi, i purchased spotify family package for my family, but having trouble adding my brother in. When i send him a link to join or email him it comes up with "Cant render, Sorry file cannot be displayed." How do i fix this?

  • Newbie
  • Hi,   i purchased spotify family package for my family, but having trouble adding my brother in. When i send him a link to join or email him it comes up with "Cant render, Sorry file cannot be...
  • Hubo
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Computer and SO's phone are synced for spotify.

When my SO listens to music on his phone, it shows up on our family computer as he's listening to it. I was wondering if this means I can still listen to music on our computer or if it will change his music? Or if I see he's listening to a song and I...

  • Newbie
  • When my SO listens to music on his phone, it shows up on our family computer as he's listening to it. I was wondering if this means I can still listen to music on our computer or if it will chan...
  • itu_
  • Community Legend
  • 709 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
  • 709 Views
  • 1 replies
  • 0 likes

other people on my account

Hi,I'm with spotify for a long time now.Recently I get the feeling that someone else uses my account. Reason: 1. 'recent listened playlist' contains music I never listen to (and never will, not my taste of music ).2. When I listen to Spotify, i often...

  • Casual Listener
  • Hi, I'm with spotify for a long time now. Recently I get the feeling that someone else uses my account.   Reason: 1. 'recent listened playlist' contains music I never listen to (and never ...
  • hhllandman
  • Casual Listener
  • 695 Views
  • 4 replies
  • 1 likes
  • 695 Views
  • 4 replies
  • 1 likes

Family premium

Hi , I am a Dutch woman, living with my family in the same house in berlin. i pay my Spotify with my dutch cc, I invited my 3 familymembers to enjoy but it is not excepted because of 2 different countries.how can we solve this?i live in Berlin with m...

  • Newbie
  • Hi ,  I am a Dutch woman, living with my family in the same house in berlin.   i pay my Spotify with my dutch cc, I invited my 3 familymembers to enjoy but it is not excepted because of ...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Payment

Hey, I was ordered spotify premium for 3months, and I was about to cancel it, but today they took 6,99euro for the next month, of course I canceled it, can I give my money back? Thank you

  • Newbie
  • Hey, I was ordered spotify premium for 3months, and I was about to cancel it, but today they took 6,99euro for the next month, of course I canceled it, can I give my money back? Thank you
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

No me acepta el pago

No me acepta elmpago con tarjeta, me pide fecha de vencimiento lo pongo y me la vuekve a pedir

  • Casual Listener
  • No me acepta elmpago con tarjeta, me pide fecha de vencimiento lo pongo y me la vuekve a pedir
  • FabianS_Bogota
  • Roadie
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

My song is on a wrong artist page

Device: Windows Operating System Version: Windows 10 Spotify Version: 1.0.21.143 Description: I posted a single through Record Union a few days ago and now i saw that it was uploaded but on a artist page with the same name... To reproduce:Step 1Step ...

  • Newbie
  •   Device: Windows   Operating System Version: Windows 10   Spotify Version: 1.0.21.143   Description: I posted a single through Record Union a few days ago and now i s...
  • jsethl
  • Casual Listener
  • 2739 Views
  • 3 replies
  • 0 likes
  • Windows
  • 2739 Views
  • 3 replies
  • 0 likes

Solved!! Student Discount

Hi! I am subscribed to Spotify Premium for students; however, this month I was directly taken from my paypal 9.99€ instead of 4.49€. What can I do? Thanks in advance,Thomas

  • Casual Listener
  • Hi!   I am subscribed to Spotify Premium for students; however, this month I was directly taken from my paypal 9.99€ instead of 4.49€. What can I do?   Thanks in advance, Thomas 
  • Maxim
  • Spotify Star
  • 587 Views
  • 3 replies
  • 0 likes
  • 587 Views
  • 3 replies
  • 0 likes

Solved!! Account potentially hacked?

Automatic payment got taken today for Spotify, noticed it was for £14.99 and not the usual £9.99 I've changed it back to premium, but i also noticed that there were two other users on the family plan and an invite had been sent to a third. (I have no...

  • Casual Listener
  • Automatic payment got taken today for Spotify, noticed it was for £14.99 and not the usual £9.99   I've changed it back to premium, but i also noticed that there were two other users on the fa...
  • user-removed
  • Not applicable
  • 935 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 935 Views
  • 3 replies
  • 0 likes

CHARGED TWICE!

I had a remaining month left on my Spotify account it was due to expire on 27/03/2017 I put my new bank details in and it's charged me again for the month that I have remaining, why?

  • Newbie
  • I had a remaining month left on my Spotify account it was due to expire on 27/03/2017 I put my new bank details in and it's charged me again for the month that I have remaining, why?
  • Emirso2
  • Regular
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Getting my password

I made my account with FaceBook therefore no username or password. I have figured out where to get my username from however there is no email linked to my spotify account. I have updated my email through FaceBook but it still doesnt port over? I am l...

  • Newbie
  • I made my account with FaceBook therefore no username or password. I have figured out where to get my username from however there is no email linked to my spotify account. I have updated my email thr...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Charged two different amounts for one month of premium account

Hi, I have been charged two different amounts 8.99 eur and 5.99 eur, could you please explain me why? Also I did not activate the automatic monthly charge for the premium account. Thank you.

  • Visitor
  • Hi, I have been charged two different amounts 8.99 eur and 5.99 eur, could you please explain me why? Also I did not activate the automatic monthly charge for the premium account. Thank you. 
  • user-removed
  • Not applicable
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Unable to cancel subscription

I want to cancel my subscription, but every time I get an error that something went wrong... I AM NOT GOING TO PAY FOR ANOTHER MONTH Please fix this...

  • Casual Listener
  • I want to cancel my subscription, but every time I get an error that something went wrong...   I AM NOT GOING TO PAY FOR ANOTHER MONTH   Please fix this...
  • HermanHoornaert
  • Casual Listener
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes