Logged out due to failed transfer?

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Logged out due to failed transfer?

Brio1
Visitor

Today I saw that I was logged out from my premium account on both my MacBook and telephone. I tried to log in again, I tried to reset my password, but it's not possible. 

I checked my Spotify payments and saw that the automatic transfer of this month failed. In the afternoon I finalized the transfer, so it is now paid.

 

Is the failed transfer the reason why I am logged out? And when will I be able to log in again?

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Re: Logged out due to failed transfer?

Rock Star 22
Rock Star 22

Hey @Brio1, thanks for reaching out to the Community!

 

Are you paying for Spotify Premium through Spotify directly, or from a third party (carrier, or a different service)?

 

Also, you mentioned that the transfer has been finalized - if that's the case, try resetting your password here and try logging back in.

 

Keep me updated :)

Billy-JRock Star 22
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