Logging in difficulties

[Danbyers73]

Hey spotify,
I've had a problem accessing an accout which I used daily but logged out in order to upgrade to premium for my family. I have my student premium account but i recently left collage so the email linked to this account has been deleted. I unfortunately can't remember my password to this account so I cant delete it. Therefore im paying around £20 now and £5.99 of that money isnt accessible.
Hope you can help.
Dan

[osornios]

Hey @Danbyers73

If you contact support from your account, the support reply may probably go to the email you no longer have access to.

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you update your email address.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.