Login behind proxy

[benji13]

I have been spotify premium user for a few years, I listen to music in my office behind a Cisco WSA proxy in auto-detect / transprent mode. I use my Facebook account to login on a Windows 7 laptop with Chrome as default browser.

Since last Spotify update, after I enter my login details I receive "Service is temporarily unavialable, plase try again later."

[Dreadlord]

Hello Benji13,

This error means that your proxy server is returning code 503 ( because it is overloaded or down for maintenance ).

Often this state is temporary until the service is back up.

I would check with my local system administrator, what can cause this or if there was maintenance during that time.

[benji13]

I'm writing this behind the proxy, meaning the proxy is up and running fine.

Spotify has been down for days now, Internet connection is all good for
everything else.

[Dreadlord]

Hello benji13,

I would like to see your prefs file.

Can you please navigate to C:\Users\YourUser\AppData\Roaming\Spotify\prefs.

Please copy paste the line starting with :

network.proxy.addr

or just make sure that the proxy url does not start with http:// or https://.

Here is good example how your config should look like : 

network.proxy.addr="your.proxy.address:port@protocol"

[benji13]

I do not see network.proxy.addr.

Maybe that's becuase my Spotify is set to auto-detect and my proxy works in transparent mode.

This setup has been working for me for years.

[Dreadlord]

Yes, this line is missing when you are using auto detect method.

If you know the proxy credentials, it's best to move on with them, since I cannot find reason why would auto detect method not work : )

[benji13]

I just noticed that Spotify has added a "no-proxy" option, I switched to this option and it solved the problem.