Login issue

[uxialopez]

Hello everyone,

I'm using my credentials (they've been working correctly until now) and the application starts but after some seconds it comes back to login page saying "wrong username or password. Error code: 3". The problem is that I can't change my password because I haven't got acces to my email anymore. I have a premium Spotify account by the way (nani_gonzales). This account I'm writing from is not the one I want to recover.

What can I do to recover my account?

[Alejandro_C]

Hey @uxialopez, welcome to the Community!

We'd recommend following these troubleshooting steps. If they don't work, please contact our Accounts team via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.