Login issues

[lwa]

My account is a premium account- however whenever i try to open my spotify on my iphone or ipad it does not show my playlists and lists me as a 'free' subscriber - how to fix this?

[Maxim]

Hey @lwa,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[lwa]

Thanks Maxim, 

I have already tried to login via multiple ways - as i login with the login details (that i log on with from my desktop - also reset that password) and use the email address corresponding to my premium account it still does not link me correctly. 

Any ideas?

[Maxim · Accepted solution]

Can you please try logging in with your username and password, instead of your email address and password?

Let me know if that does the trick. If not, get back to me and I'll keep on helping!

[lwa]

Using the user name and logging in like this fixed it! Thanks!!