Problem with premium

kewin_985 · 2017-08-07

I payed for 1 month premium with 1 month free trail and after 1 month i cant listen to music on my phone and when i press download then there stay that i discovered a premium feathure and that i need to start free premium trail. What i need to do ??

Maxim · 2017-08-07

Hey @kewin_985,

Can you please perform a reinstall of the Spotify app? That should fix it. 🙂

https://support.spotify.com/article/reinstallation-of-spotify/

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user-removed · 2017-08-07

i can play the music end my cell plaese somebody could call me to resoud my problem rogers can't do noting for me my number is [redacted] tanks

when i press downloadthen there stay that it discovered a premium feathure and that it need to start free premium trail what can i do to ?

Maxim · 2017-08-07

Hey @user-removed,

Unfortunately, Spotify doesn't offer customer support over the phone. Can you please perform a reinstall of the Spotify app?

https://support.spotify.com/article/reinstallation-of-spotify/

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Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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