Login, lost my playlist

[bjorn2701]

Hi,
I travel a lot and started spotify in Switzerland on my cellphone. Then I moved to Spain and of course could not login after 14 days. I was lazy and started spotify on my iPat and created my first playlists that I like a lot (and even saved offline). Now I am in Germany and tried to log in with both devices - without success. I changed the country on my cell and can log in now - but there is of course no playlist. On my iPad I can only log in in the browser (safari) where is "Spain" mentioned under country - that makes me optimistic not to loose my playlist. But if I try to log in by the app I get the feedback that I can't as the user name or password is wrong - followed by the question whether I have already an account. I guess I used one email address for tow logins (Switzerland and Spain) somehow it worked - and don't work anymore now.

I would be very greadfull if anybody could help me finding my offline saved playlist again!

Cheers
Bjōrn

[MattSuda]

Hey @bjorn2701

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.