Login problems after Facebook disconnect...

[sherpo]

Hi!

I had premium and a facebook account, I disconnected from facebook and I can't login anymore to Spotify.

I'm login in with my username and all my playslists are gone, can I get them back and cancell my premium so it won't be charged?

I tried to contact support via message but no one answer, what can I do?

Thanks for your help!

[MattSuda]

How long has it been since you contacted support?

Support usually replies within 24-48 hours.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it.

[sherpo]

Hi MattSuda, thanks for your help!

I didn't get any mail, what should I do?

[MattSuda]

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

Thanks for your patience.

[sherpo]

Thanks for your help!!!!

[Grace]

---

@sherpo wrote:

Hi!

I had premium and a facebook account, I disconnected from facebook and I can't login anymore to Spotify.

I'm login in with my username and all my playslists are gone, can I get them back and cancell my premium so it won't be charged?

I tried to contact support via message but no one answer, what can I do?

Thanks for your help!

---

Hey @sherpo,

Have you received a reply now?

If not, just let me know and I'll chase your email up.

[sherpo]

Hi Grace!
I got the autoresponse yesterday, hope getting an answer today.

Thanks for your help!

[MattSuda]

@sherpo 

Auto response?

Is someone helping you?

[sherpo]

The autoresponse you get from support.
No, nobody is yet, except for you and Grace in this post.

Thanks!

[MattSuda]

@sherpo 

Was it an automated reply email telling you to check the help section or the community?

Or did it say support will be replying to your email soon?

Just checking, because if it told you to check the help section, you need to reply back to it and thell them you still need help.

[sherpo]

The reply emsil says: no-reply@
This is the complete email:

Thanks for getting in touch.

Here's what we got from you:
Type of user: Free
Zip/postal code: 06470
Date of birthday: 1980-12-17
Payment method: credit_card
Question: Hi!
I had premium and a facebook account, I disconnected from facebook and I can't login anymore to Spotify.
I'm login in with my username and all my playslists are gone, can I get them back and cancell my premium so it won't be charged?

I tried to contact support via message but no one answer, what can I do?

Thanks for your help!
This message should be replied to 

If you have a question about Spotify, your first stop should be the Spotify Community http://community.spotify.com/ for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

Then check out our Help pages http://support.spotify.com The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.

You can also now follow or Tweet our Spotify Customer Service Team @Spotifycares for all things Spotify.

We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our Twitter:
https://twitter.com/spotifystatus @Spotifystatus

Kind regards,
Spotify Customer Service Team


ref:_00DD0pxIW._500D0pYcB3:ref

[MattSuda]

@sherpo 

Reply back to that email and say that you still need help. Someone should then reply within 24-48 hours. 

[sherpo]

Done, thanks for your help!!

[MattSuda]

You're welcome

Post back if you have any more trouble getting a reply from support