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Login via. Facebook isnt working anymore!

Login via. Facebook isnt working anymore!

Hey,

after canceling my Premium Subscription my Facebook-Login stopped working. 
Simultaneously I can't change my password, login via the web-player,app or PC-App.
My E-Mail is: {Removed for your privacy}


I hope you can fix this.

Reply
12 Replies

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



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Hey,

I already used the contact form. It only sends me a auto-generated Message and nothing else.

You didn't get an email back with a case number in it? 



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oh my god I have almost the same issue. I never canceled anything, I just restarted my computer and it wanted me to log in again and I can not and it has been a day now and I have gotten no reply email from support. I am still paying for it and I am so angry. I tried closing and reopening the app and even reinstalling it and nothing has worked. 

well, that's funny, because i still havent gotten a response from you people. over twenty times i've tried getting a email password, and nothing, nada, zilch. and, to top it off, no replies from "support".

 

I WANT A PASSWORD, OR A REFUND.

 

NOW.

 

the fact that i'm paying for this completely subpar service is unacceptable.

 

hey there @a_greyyyyy!

 

Sorry to hear you've had such trouble. Do you have a case number I can escalate up to the Community Staff?



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Case #: 04502643
ref:_00DD0pxIW._5005716VZTs:ref

Just escalated for you!



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@kbrooksc wrote:

Just escalated for you!


thanks.

 

maybe they'll reply sometime this year. kinda ridiculous and pathetic that the excuse for their non-replys is that it's the weekend.

well, nothing.

 

this is ridiculous. you'd think a company valued at $8.5 billion could do better.

 

my $9.99 a month obviously doesn't matter.


@kbrooksc wrote:

hey there @a_greyyyyy!

 

Sorry to hear you've had such trouble. Do you have a case number I can escalate up to the Community Staff?


this was their pathetic "answer"... to close my account.

 

Hello Anthony,

Thanks for getting in touch with us. We understand you don't want your Facebook profile connected to your Spotify account and you're having trouble resetting your password. We'll be happy to help.

Your Spotify account was created through Facebook so logging in is easy: just click Log in with Facebook.

If you’ve forgotten your Facebook password, visit the Facebook password recovery page.

On another note, because your Spotify account was created through Facebook, the two are connected for login.

If you’d like to create a new account without Facebook, we can close the old one for you. Please just confirm the following:

  • Date of birth registered in the account.
  • Postal/Zip code.
  • Last 4 digits of your payment card.

If you want to use the same email address to create a new Spotify account, just let us know so we can make it free to use again.

Before closing your account, we'll back up your playlists, account/playlist Followers and Your Music, so we can transfer them to your new one (although we unfortunately can't transfer subscriptions over).

We look forward to hearing from you!

Have a nice day,

Jenifer

Spotify Customer Support

 

I JUST WANT A FREAKING PASSWORD TO LOG IN MY DEVICE, AS PER THIS PART OF THEIR OWN SITE:

 

https://www.spotify.com/us/account/set-device-password/

 

once again, for a company valued at $8.5 billion, this is absolutely pathetic.

Hmm...well unfortunately that is the correct answer. Since your account was created through Facebook, you need to login through there with those credentials. 

 

That's pretty standard these days across many large companies. 



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