Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84659 Views

9 replies

2 likes

Account
Login
  • 84659 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661248 Views

13 replies

4 likes

Account
  • 661248 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743055 Views

18 replies

29 likes

  • 743055 Views
  • 18 replies
  • 29 likes

Change country after 14 days is up

Hello,I have moved to New Zealand need to change my account.But it won't let me log in to do so as the 14 days are up, any ideas?

Newbie

Hello, I have moved to New Zealand need to change my account. But it won't let me log in to do so as the 14 days are up, any ideas?

KatesHere

Community Legend

243 Views

1 replies

0 likes

Account
  • 243 Views
  • 1 replies
  • 0 likes

student discount went away after 1 month

I paid for premium student Spotify and had for 1 month. I didn't change the credit card but now I am back to register service. I am a full time student so not sure what happened.

Newbie

I paid for premium student Spotify and had for 1 month. I didn't change the credit card but now I am back to register service. I am a full time student so not sure what happened.

187 Views

0 replies

0 likes

Premium
  • 187 Views
  • 0 replies
  • 0 likes

Rogers Premium Spotify subscription

I signed up for Spotify Premium subsctiption through my Rogers Wireless plan because it is free for 2 years. However I already have an existing Premium Spotify account that I pay for. So I can cancelled my premium account and linked my Rogers acount ...

Newbie

I signed up for Spotify  Premium subsctiption through my Rogers Wireless plan because it is free for 2 years. However I  already have an existing Premium Spotify account that I pay for. So ...

269 Views

0 replies

0 likes

Account
Premium
Subscription
  • 269 Views
  • 0 replies
  • 0 likes

Family

I just upgraded to the family plan. Now can I share playlists with my daughter who I just added to my plan? Thx.

Newbie

I just upgraded to the family plan. Now can I share playlists with my daughter who I just added to my plan? Thx.

jonasherdegen

Community Legend

234 Views

1 replies

0 likes

Premium
  • 234 Views
  • 1 replies
  • 0 likes

Overcharging

Why does it say on Spotify website it is $9.99 a month.But on the app it says $12.99???

Newbie

Why does it say on Spotify website it is $9.99 a month. But on the app it says $12.99???

167 Views

0 replies

0 likes

Subscription
  • 167 Views
  • 0 replies
  • 0 likes

Solved!! Spotify overcharging me?

I'm supposed to get the student discount and have been for a while but today I suddenly got charged £9.99 instead of the usual £5 or so. I only did the whole student thing at some point near the end of the summer thus it has not been 12 months yet no...

Newbie

I'm supposed to get the student discount and have been for a while but today I suddenly got charged £9.99 instead of the usual £5 or so. I only did the whole student thing at some point near the end ...

KatesHere

Community Legend

10098 Views

1 replies

1 likes

Account
Premium
Subscription
  • 10098 Views
  • 1 replies
  • 1 likes

Family Premium not working

Hello, I've used the family plan for premium, paid for an entire year and it's not working anymore, last night was working perfectly, what happened?

Casual Listener

Hello, I've used the family plan for premium, paid for an entire year and it's not working anymore, last night was working perfectly, what happened?

258 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 258 Views
  • 0 replies
  • 0 likes

ARTIST PROFILE

Hi everyone, I have my album (Aprendiendo a volar) in spotify trough CDbaby.com and they created my artist profile (Flopper). On the other hand, I have my own profile in spotify. Is there any possibility to sign in as the artist?? I would like to fil...

Regular

Hi everyone,    I have my album (Aprendiendo a volar) in spotify trough CDbaby.com and they created my artist profile (Flopper). On the other hand, I have my own profile in spotify. &nbs...

flopper19

Regular

397 Views

2 replies

0 likes

Login
  • 397 Views
  • 2 replies
  • 0 likes

I can't get 30-day trial premium via PayPal

Hi. I'm just trying to get 30-day trial premium via my PayPal account, but after checkout, i'm come back into purchase' panel by system. And i have not get premium account. Sorry for my bad english P.S. I have 1$ at PayPal account

Newbie

Hi. I'm just trying to get 30-day trial premium via my PayPal account, but after checkout, i'm come back into purchase' panel by system. And i have not get premium account. Sorry for my bad english ...

Nico

Community Legend

502 Views

1 replies

0 likes

Account
Premium
Subscription
  • 502 Views
  • 1 replies
  • 0 likes

Someone used my email to create account, now I'm having issue changing the country on my account!

Hello.Hoping someone can help.I join sportify 3 weeks ago and came to realize that someone was using my email account.That person is from Spain. Now that my password has been reset so my account wont be used, I can't change the country in my personal...

Newbie

Hello. Hoping someone can help. I join sportify 3 weeks ago and came to realize that someone was using my email account. That person is from Spain. Now that my password has been reset so my accoun...

217 Views

0 replies

0 likes

Account
  • 217 Views
  • 0 replies
  • 0 likes

Charged 4 times in a week

I've been charged 4 times £9.99 in the space of a week despite no longer using spotify. DATE ORDER ID PRICE 2015-11-06804948607010£9.99 2015-10-29796624159011£9.99 2015-10-29796623665018£9.99 2015-10-29707326608015£9.99 Help! I simply can't afford th...

Newbie

I've been charged 4 times £9.99 in the space of a week despite no longer using spotify.   DATE ORDER ID PRICE   2015-11-06 804948607010 £9.99   2015-10-29 796624159011 £9...

KatesHere

Community Legend

221 Views

1 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Subscription

I am a student and was charged $4.99 for the month but I was also charge $9.99 for the month. My card was charged both these amount in the same week.

Newbie

I am a student and was charged $4.99 for the month but I was also charge $9.99 for the month. My card was charged both these amount in the same week.

208 Views

0 replies

0 likes

Subscription
  • 208 Views
  • 0 replies
  • 0 likes

Premium account stolen

Today i noticed that the mail associated with my account was not the one thtat i subscribed with (mine is lucario94@hotmail.com and in my profile it appears to be kazzazmoney@gmail.com) and since i always login with facebook i didn't notice till toda...

Newbie

Today i noticed that the mail associated with my account was not the one thtat i subscribed with (mine is lucario94@hotmail.com and in my profile it appears to be kazzazmoney@gmail.com) and since i a...

248 Views

0 replies

0 likes

Account
Premium
Security
  • 248 Views
  • 0 replies
  • 0 likes

Save my user name and password

Can you tell me how to save my user name and password so I don't have to re enter it every time I open Spotify?Also my user name is is my name, and I accidentally typed it incorrectly, is there a way yet to change?

Newbie

Can you tell me how to save my user name and password so I don't have to re enter it every time I open Spotify? Also my user name is is my name, and I accidentally typed it incorrectly, is there a w...

2051 Views

0 replies

2 likes

Login
  • 2051 Views
  • 0 replies
  • 2 likes

Starred list gone from Android app

Hello, I've recently I realized that my starred playlist got duplicated. On the mac app I deleted the one that looked like a copy of the playlist (it had the note icon not the star) and after doing this my starred playlist is gone from the Android ap...

Newbie

Hello,   I've recently I realized that my starred playlist got duplicated. On the mac app I deleted the one that looked like a copy of the playlist (it had the note icon not the star) and...

168 Views

0 replies

0 likes

Other
  • 168 Views
  • 0 replies
  • 0 likes

Cancelling query

Hello, I am having problems unsubscibing and would like done help please

Newbie

Hello, I am having problems unsubscibing and would like done help please

Ox1

Roadie

224 Views

1 replies

0 likes

Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Spotify, you just lost another paying customer.

I just want to listen to music but I must accept to give Spotify access to my contacts, photos, location, speaker/microphone etc if I want to use the service. If I cancel my subscription Spotify will continue to draw money, I must contact Spotify sup...

Newbie

  I just want to listen to music but I must accept to give Spotify access to my contacts, photos, location, speaker/microphone etc if I want to use the service. If I cancel my subscription Spot...

214 Views

0 replies

0 likes

Account
  • 214 Views
  • 0 replies
  • 0 likes

Transfer Premium from account#139890646-837538

My husband passed away and the payments are still being made for Premium Account. I would like to keep Spotify but need the payments transferred to my account.

Newbie

My husband passed away and the payments are still being made for Premium Account. I would like to keep Spotify but need the payments transferred to my account.

pheezhouse

Newbie

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

VPN ?

I made various topics about this but noone answers can somone tell me where can i get help, i wanted to ask before i start using spotify is it LEGAL to use a VPN to change country since spotify ITS NOT available in my country ? THANK YOU !

Regular

I made various topics about this but noone answers can somone tell me where can i get help, i wanted to ask before i start using spotify is it LEGAL to use a VPN to change country since spotify ITS N...

341 Views

0 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 341 Views
  • 0 replies
  • 0 likes

Spotify account "hacked"...

So it would seem someone has gotten access to my account.I can still use it through logging in with facebook, but the email and password has been changed and as such I cannot change either as far as I can see. My cellphone provider adds Spotify Premi...

Casual Listener

So it would seem someone has gotten access to my account. I can still use it through logging in with facebook, but the email and password has been changed and as such I cannot change either as far a...

ericpretz

Casual Listener

288 Views

1 replies

0 likes

Account
Security
  • 288 Views
  • 1 replies
  • 0 likes