Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2941 Views
  • 0 replies
  • 8 likes
  • Security
  • 2941 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455620 Views
  • 973 replies
  • 109 likes
  • Account
  • 455620 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202026 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202026 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110280 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110280 Views
  • 72 replies
  • 12 likes

Redeemed a gift card but still wanted 3 month 99cent promotion

Hi,I recently recieved a $13 (1 month) gift card, which I redeemed, but I still wanted to pay 99cents for the 3 month free Premium promotion. However, my reciept has only given me one month. Is there any way I can somehow recieve 4 months of Spotify?...

  • Newbie
  • Hi, I recently recieved a $13 (1 month) gift card, which I redeemed, but I still wanted to pay 99cents for the 3 month free Premium promotion. However, my reciept has only given me one month. Is the...
  • OviiiOne
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Premium for 0,99 euro

Hi everybody, I wanted to upgrade my Unlimited abo to a Premium 3 month for 0,99 euro but my account details state that it will cost me 9,99 next month. How do I get back to my unlimited abo? Greetz,Sara (netherlands)

  • Casual Listener
  • Hi everybody,   I wanted to upgrade my Unlimited abo to a Premium 3 month for 0,99 euro but my account details state that it will cost me 9,99 next month. How do I get back to my unlimited abo...
  • OviiiOne
  • Community Legend
  • 624 Views
  • 3 replies
  • 0 likes
  • Account
  • 624 Views
  • 3 replies
  • 0 likes

Can't change profile settings

Every time I try to change my profile settings. Spotify comes back with an error that states my email is already associated with another account. I do not own more than one Spotify account and there should only be one account for my email.

  • Casual Listener
  • Every time I try to change my profile settings. Spotify comes back with an error that states my email is already associated with another account. I do not own more than one Spotify account and there ...
  • hbarisdisli
  • Newbie
  • 1198 Views
  • 20 replies
  • 0 likes
  • 1198 Views
  • 20 replies
  • 0 likes

No notifications

Hello, Im using Spotify since a long time but since a couple of months I'm not getting notifications.But I need them to check updated subscriped playlists. I have updated the app 3-4 times an reinstalled it a coupleAll my notifications are enabled on...

  • Regular
  • Hello,   Im using Spotify since a long time but since a couple of months I'm not getting notifications. But I need them to check updated subscriped playlists. I have updated the app 3-4 ...
  • Dragonfall
  • Newbie
  • 972 Views
  • 11 replies
  • 0 likes
  • Account
    Free
    Other
  • 972 Views
  • 11 replies
  • 0 likes

Family Account - no invite option

Hi All, I just upgraded my premium account the family account (just the +1) for now. Having done this I don't see any opton for inviting family members to join my account? I've looked all over my account overview page but there is no option - does it...

  • Newbie
  • Hi All,   I just upgraded my premium account the family account (just the +1) for now. Having done this I don't see any opton for inviting family members to join my account?   I've ...
  • pasbris
  • Newbie
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Do not false advertise

Signed up for 3 months for .99 today to extend premium from a add that came on spotify , I purchased the .99 and then spotify put a charge on my account for 9.99 without authorization and not able to contact support to cancel the charge.....false add...

  • Casual Listener
  • Signed up for 3 months for .99 today to extend premium from a add that came on spotify , I purchased the .99 and then spotify put a charge on my account for 9.99 without authorization and not able to...
  • wdshepard69
  • Casual Listener
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Need to restore my original account

Can someone from Spotify contact me about restoring my account, I have had to use a different e-mail address and become a new user to try to get help!

  • Newbie
  • Can someone from Spotify contact me about restoring my account, I have had to use a different e-mail address and become a new user to try to get help! 
  • 263 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 263 Views
  • 0 replies
  • 0 likes

Spotify Premium payment fault

Hi I am paying for Spotify Premium and have been for around 12 months now. However my account keeps wiping all my songs and asks me if I would like to upgrade to Premium? The last payment I made for premium was on the 4th of december. This is very fr...

  • Newbie
  • Hi I am paying for Spotify Premium and have been for around 12 months now. However my account keeps wiping all my songs and asks me if I would like to upgrade to Premium?   The last payment I ...
  • Nico
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

gift card

I recieved a gift card, and when i put it in, it automatically set me up for the 6 months, because it was worth $60. I thought when i entered it, it would go in as credit, but automatically bought the premium. I want premium, but with the deal going ...

  • Newbie
  • I recieved a gift card, and when i put it in, it automatically set me up for the 6 months, because it was worth $60. I thought when i entered it, it would go in as credit, but automatically bought th...
  • Nico
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription

I recently got spotify premium, and i dont want spotify to automatically renew my subscription. If i cancel the subscription, will that take away premium now or will it stop the automatic renewal?

  • Newbie
  • I recently got spotify premium, and i dont want spotify to automatically renew my subscription.   If i cancel the subscription, will that take away premium now or will it stop the automatic re...
  • Nico
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

registered premium via itunes and not informed of price difference

While listening to my spotify free version I heard an advertisement for registering for premium by 31 december 2015 and receiving the first three months for 0.99 and every month thereafter for 9.99. I went to take advantage of this but my laptop was ...

  • Newbie
  • While listening to my spotify free version I heard an advertisement for registering for premium by 31 december 2015 and receiving the first three months for 0.99 and every month thereafter for 9.99. ...
  • Gablephillip
  • Newbie
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Blocking songs and/or artists

You have the subscribe / unsubscribe button but if i want to listen to top 100 list and can't stand the voice of some artists why cant i Block them. So i dont have to listen to what i Think is **bleep**. And they will get my stream and will stay on t...

  • Newbie
  • You have the subscribe / unsubscribe button but if i want to listen to top 100 list and can't stand the voice of some artists why cant i Block them. So i dont have to listen to what i Think is **blee...
  • Nico
  • Community Legend
  • 188 Views
  • 1 replies
  • 1 likes
  • Premium
  • 188 Views
  • 1 replies
  • 1 likes

Spotify processed a refund but it made me lose my account????

I was using rdio and google music. Rogers offered me 2 years free if I got a certain plan. So I decided to try. Signed up for one month free and forgot to cancel. Once I saw I had been charged I canceled the paid service and activated a my 2 year Spo...

  • Casual Listener
  • I was using rdio and google music. Rogers offered me 2 years free if I got a certain plan. So I decided to try. Signed up for one month free and forgot to cancel. Once I saw I had been charged I canc...
  • _kayhow
  • Casual Listener
  • 354 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 354 Views
  • 6 replies
  • 0 likes

Billing

I paid my bill late last month. Does your due date reset with the New payment date or does it remain the same?

  • Newbie
  • I paid my bill late last month. Does your due date reset with the New payment date or does it remain the same?
  • sebastiankreuz
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Premium through Rogers Wireless in Canada not working

Hi,I gor a premium Spotify account through a Rogers wireless promotion. It worked for a while, but a couple of days ago it stopped working. Now I can a only have a basic account.I followed the inatructions Rogers provided to get the promotions; in th...

  • Newbie
  • Hi, I gor a premium Spotify account through a Rogers wireless promotion. It worked for a while, but a couple of days ago it stopped working. Now I can a only have a basic account. I followed th...
  • 269 Views
  • 0 replies
  • 0 likes
  • Premium
  • 269 Views
  • 0 replies
  • 0 likes

Me suscribi mal a Spotify

Queria suscribirme con la promocion de 3 meses por $9 pero al hacerlo me suscirbieron por $119 por solo 1 mes

  • Newbie
  • Queria suscribirme con la promocion de 3 meses por $9 pero al hacerlo me suscirbieron por $119 por solo 1 mes
  • mariohatxe
  • Regular
  • 371 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 371 Views
  • 1 replies
  • 0 likes

Why i cant get premium

I was buy Premium 5 min ago but i dont get Premium please help me

  • Newbie
  • I was buy Premium 5 min ago but i dont get Premium please help me
  • sebastiankreuz
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 204 Views
  • 1 replies
  • 0 likes

3 month deal

Hi,I got an email about a special offer in which I could subscribe for 3 months for only 5.99, so I did ,and got a receipt and I was charged,however it does not that I am covered for 3 months,where can I verify you will not charge me again until the ...

  • Newbie
  • Hi,I got an email about a special offer in which I could subscribe for 3 months for only 5.99, so I did ,and got a receipt and I was charged,however it does not that I am covered for 3 months,where c...
  • 275 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 275 Views
  • 0 replies
  • 0 likes

Student Discount Error

I am currently enrolled in a higher education university in the U.S. and have been receiving the discounted membership subscription of $4.99/month until this past month when I was charged $9.99. Is it necessary for me to revalidate my status as a stu...

  • Newbie
  • I am currently enrolled in a higher education university in the U.S. and have been receiving the discounted membership subscription of $4.99/month until this past month when I was charged $9.99. &nb...
  • kbrooksc
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Inviting and deleting on the family plan

I just upgraded to the family plan however in my account settings, I am unable to invite anyone. I thought I was able to invite up to 4 family members for the price of $11.99 Aus for the first 3 months? My account settings say premium, not family. An...

  • Casual Listener
  • I just upgraded to the family plan however in my account settings, I am unable to invite anyone. I thought I was able to invite up to 4 family members for the price of $11.99 Aus for the first 3 mont...
  • sebastiankreuz
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 187 Views
  • 1 replies
  • 0 likes