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Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • btwjw7hz8hiefvqsu56k
  • Newbie
  • 281288 Views
  • 825 replies
  • 84 likes
  • Account
  • 281288 Views
  • 825 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133840 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133840 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75910 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75910 Views
  • 63 replies
  • 8 likes

Subscription

I have been paying for Premium for months, and have not been able to access any of my music, and my saved music is erased after 6 hours. This is angering, and I don't like having my money being taken for a service not being provided. I have logged in...

  • Newbie
  • I have been paying for Premium for months, and have not been able to access any of my music, and my saved music is erased after 6 hours. This is angering, and I don't like having my money being taken...
  • KatesHere
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Accidentally deleted songs

Hi,Yesterday my mum was sorting through what she thought was her playlist, deleting any songs she didnt like etc.It turns out that she didnt know all playlists were visible to everyone who uses the account and she was deleting from my playlist.She de...

  • Newbie
  • Hi, Yesterday my mum was sorting through what she thought was her playlist, deleting any songs she didnt like etc. It turns out that she didnt know all playlists were visible to everyone who us...
  • 118 Views
  • 0 replies
  • 0 likes
  • Other
  • 118 Views
  • 0 replies
  • 0 likes

3 months payment!!!

Today i have been charged for 3 months of spotify!!.this is after over a month of my premium not working, my account said that i did not have a subscription and would only let me subscribe with a student subscription which was one bulk payment. I did...

  • Newbie
  • Today i have been charged for 3 months of spotify!!. this is after over a month of my premium not working, my account said that i did not have a subscription and would only let me subscribe with a s...
  • user-removed
  • Not applicable
  • 200 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 200 Views
  • 2 replies
  • 0 likes

All playlists suddenly disappeared

Hi,this morning all my playlists were gone from my spotify account. They're not under the 'deleted playlists' in my account and I've neither created another account via Facebook nor logged in or out at all, as is suggested in the FAQ. (I have a premi...

  • Newbie
  • Hi, this morning all my playlists were gone from my spotify account. They're not under the 'deleted playlists' in my account and I've neither created another account via Facebook nor logged in or ou...
  • 113 Views
  • 0 replies
  • 0 likes
  • Premium
  • 113 Views
  • 0 replies
  • 0 likes

spotify wont play??????

WHY won't my spotify play any songs?????????? Ever since I restarted my kindle the app WON'T WORK! I've tried uninstalling and reinstalling!!! I've tried logging out and back in...I've tried clearing the data..NOTHING WORKS!! What can I do?????

  • Casual Listener
  • WHY won't my spotify play any songs?????????? Ever since I restarted my kindle the app WON'T WORK! I've tried uninstalling and reinstalling!!! I've tried logging out and back in...I've tried clearing...
  • 146 Views
  • 0 replies
  • 1 likes
  • Account
    Other
  • 146 Views
  • 0 replies
  • 1 likes

Student Account subscription

I had a premium account and have recently begun attending the University of California, Riverside and decided I wanted to make use of the student discount. I canceled my premium account and begun filling out the form for the student account and when ...

  • Newbie
  • I had a premium account and have recently begun attending the University of California, Riverside and decided I wanted to make use of the student discount. I canceled my premium account and begun fil...
  • MaryS
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Resetting password... Help please!

I forgot my password, so I signed out of my account so I could reset it. I requested and received an email that would allow me to reset my password. But when I open the link, it says it is invalid or already used. This is not true, I've requested and...

  • Casual Listener
  • I forgot my password, so I signed out of my account so I could reset it. I requested and received an email that would allow me to reset my password. But when I open the link, it says it is invalid or...
  • tru95
  • Casual Listener
  • 225 Views
  • 3 replies
  • 0 likes
  • Account
  • 225 Views
  • 3 replies
  • 0 likes

Change my account's Country

I went to Florida, US. I was visiting my grandma and found some spotify cards while shopping. I returned to brasil today, and i want to change my Country back to Brazil. Is there anyway i can make it? I don't have a credit card (I only use debit) and...

  • Casual Listener
  • I went to Florida, US. I was visiting my grandma and found some spotify cards while shopping. I returned to brasil today, and i want to change my Country back to Brazil. Is there anyway i can make it...
  • oMendigoPadeiro
  • Casual Listener
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 182 Views
  • 1 replies
  • 0 likes

Spotify now in Australia

Hey Guys, Just wondering when podcast functionality is coming to us Australian Users? ThanksAndrew

  • Newbie
  • Hey Guys,   Just wondering when podcast functionality is coming to us Australian Users?     Thanks Andrew
  • Ambivalence
  • Community Legend
  • 241 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 241 Views
  • 3 replies
  • 0 likes

Discover not using my listening history

Hi, suddenly I realized that Discover is only suggesting me music based on the last two artists I've listened to (offline).What is going on?? What happened to all the suggestions based on what I've been listening in the past??And it doesn't seem to u...

  • Casual Listener
  • Hi,   suddenly I realized that Discover is only suggesting me music based on the last two artists I've listened to (offline). What is going on?? What happened to all the suggestions based on ...
  • 124 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 124 Views
  • 0 replies
  • 0 likes

Subscription

I went to the App Store and clicked on the inapp purchase and there was a drop down menu with monthly subscription prices. I didn't know Spotify has a 3.99 monthly subscription until now. Where is the link that will take me there?

  • Regular
  • I went to the App Store and clicked on the inapp purchase and there was a drop down menu with monthly subscription prices.  I didn't know Spotify has a 3.99 monthly  subscription until now...
  • driveflanger
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 199 Views
  • 1 replies
  • 0 likes

Stolen account

I had some trouble logging into my account and I hit reset password and I didn't receive an email. I then went through the customer service email and they said they would send an email to tcolpin81@gmail.com, which is not my email address. How do I f...

  • Casual Listener
  • I had some trouble logging into my account and I hit reset password and I didn't receive an email. I then went through the customer service email and they said they would send an email to tcolpin81@g...
  • 129 Views
  • 0 replies
  • 0 likes
  • Account
  • 129 Views
  • 0 replies
  • 0 likes

After moving in another country, spotify is asking for upgrade

Hello, i dont know what to do and i hope someone can help me : )I installed spotify when i was living in germany. now i moved to switzerland and after two weeks of staying in this new country my spotifiy is offline, with this declaration: i should ch...

  • Newbie
  • Hello,   i dont know what to do and i hope someone can help me : ) I installed spotify when i was living in germany. now i moved to switzerland and after two weeks of staying in this new coun...
  • driveflanger
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 205 Views
  • 1 replies
  • 0 likes

Spotify Student

I signed up to Spotify Student premium last year but evidently my subscription has run out as I've been charged full price this month, I'm still a student but I can't work out how to update this so I can go back to the Student prices, any help please

  • Newbie
  • I signed up to Spotify Student premium last year but evidently my subscription has run out as I've been charged full price this month, I'm still a student but I can't work out how to update this so I...
  • 1132703609
  • Newbie
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! E-Card in Canada not working

I'm able to visit the page: https://www.spotify.com/ca-en/get-spotify/e-card/ I fill everything out, my country is Canada, the recipient is in Canada (it shows correctly on the page). But when I click the "Continue" button at the button, it doesn't c...

  • Casual Listener
  • I'm able to visit the page: https://www.spotify.com/ca-en/get-spotify/e-card/   I fill everything out, my country is Canada, the recipient is in Canada (it shows correctly on the page). ...
  • nix112
  • Casual Listener
  • 670 Views
  • 1 replies
  • 0 likes
  • Account
  • 670 Views
  • 1 replies
  • 0 likes

Have free premium act but won't work

I live in England and was in Ireland on holidays for a week I have a bill phone which I got Spotify free for life with it now it keeps saying that all I have is a free account can somebody help me resolve this

  • Casual Listener
  • I live in England and was in Ireland on holidays for a week I have a bill phone which I got Spotify free for life with it now it keeps saying that all I have is a free account can somebody help me re...
  • karlafavil
  • Newbie
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

Restablecimiento de contraseña

No recuerdo mi contraseña y me he puesto varias veces en contacto con el servicio para que me envíen un correo a mi cuenta donde pueda restablecer la contraseña pero aún no he recibido ningún correo. Por favor solucionenme el problema, i need spotify...

  • Casual Listener
  • No recuerdo mi contraseña y me he puesto varias veces en contacto con el servicio para que me envíen un correo a mi cuenta donde pueda restablecer la contraseña pero aún no he recibido ningún correo....
  • gilgo56
  • Newbie
  • 740 Views
  • 8 replies
  • 0 likes
  • 740 Views
  • 8 replies
  • 0 likes

Limited after Purchase

I just purchased premium but my account is still limited! Why?

  • Visitor
  • I just purchased premium but my account is still limited! Why?
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes