Lost Premium NUS discount

[Mandy00]

Recently my Spotify subscription payment failed due to my card details changing and not updating my account with the new details. I have now updated my account but have seem to have lost my 50% discount on Spotify Premium as an NUS card holder and am unable to redeem it again.

How do I once again redeem the discount?

Thanks!

[meahtenoha]

Hi Mandy00- We can certainly help you out here. Please keep an eye on your personal inbox as I've just sent you a direct email asking to confirm a few details--thanks!

If you're also experiencing a simliar issue involving the NUS deal, please get in touch via the contact form.

[coplandrhapsody]

Howdy, I also have had a similar problem. I submitted a ticket on the contact link but can't seem to get anywhere.

After submitting my NUS number and info for the NUS plan the site froze, and now lists" currently unavailable, please try again later".  I tried to re-enter my number again and now it says I can't use my NUS number since it was used arleady... despite it  never going through successfully the first time!

Could you help me?

[Sam]

Coplandrhapsody - I can see you've emailed in. Our payments team will get back to you as soon as they can.