Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Lost access to email

Lost access to email

A count name: kwl2108

Plan

Premium

Country

 USA

Device

Pixel 2

Operating System

Android

 

My Question or Issue

 I lost access to my email, account kwl2108. I can confirm the email address and credit card associated with the account, but I cannot check emails sent to the address. Thus I cannot reset the password through your usual system. I can't seem to even cancel my account with the info I have. Before I call my credit card to have them stopping future payments, could someone please help me with this issue? Thanks

Reply
1 Reply

Try this link to get in touch with Spotify customer support:

https://support.spotify.com/cy/contact-spotify-anonymous/

Customer support may need a verification that your bank account have been charged.

Please let me know if this fix your problem.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random