MY ACCOUNT WAS Disabled

[Superiorent313]

My banking instiution sent a payback order and my account was disabled. How do I enable my account active again. I already filled out a form to customer service. Literally have no music to listen all i do is stream spotify. I want  to get this resovled as quick as possible. I have over a 1000 songs on a playlist. Please help. my email is <snip>@live.com and the case number is

01117510.

[Joe]

Just a quick update for you @Shenwen8 . Your case is in the right hands and you should hear back from spotify soon.

[user-removed]

Hi,

I have picked it up and will be sending a reply soon.

[Shenwen8]

Hi Calvin,

Did you get the email I sent? Basically, I think I am getting the chargeback because I linked a credit card via PayPal to my Spotify account, and when the time came to pay even though it was supposed to be a complimentary month of spotify, I canceled the payment because I was confused. I initially was using the free month of the service that everyone gets when they sign up to use spotify, but I got an email saying I was charged 10$. Naturally, I just canceled it. I am guessing this is why I am receiving a chargeback error.

I will pay the 10$ if I really must because I really want my playlists and music back, and it is not just as simple as making a new account because this account is linked to my facebook, which I use quite often. 

Thanks in advance if you can solve my problem!

[Shenwen8]

THanks jwylot! Calvin got back to me, but my account is still disabled. I have no idea what steps I should take to fix my problem

[Joe]

Don't worry. Disabled accounts always take a little longer as they need to complete certain checks. They'll get back to you as soon as they can.

[Shenwen8]

Ok, I guess that makes sense. I think my problem is that I thought I was using the free premium provided, but in reality I was not. Upon seeing the receipt in my email for the payment, I just canceled it. Could this be the reason for by chargeback error?

[Joe]

No idea but they do need to ivestigate chargebacks for obvious reasons 🙂

[Shenwen8]

Is it possible to undo my payment cancellation to get rid of the chargeback problem?

[user-removed]

Hi Shenwen8,

Sorry  - I have just logged in.  I will reply back to your case as I cannot discuss payment cases here.  

[dlemos]

MY ACCOUNT WAS DISABLED

I HAVE A ONE YEAR SPOTCARD SINCE JANUARY/ 2014 AND TWO DAYS AGO MY ACCOUNT BECAME DISABLED, I DON`T KNOW WHAT TO DO, I WOULD LIKE TO RECOVER MY 600 SONGS PLAYLIST. ANYONE KNOWS HOW TO HELP ME ?

THANK YOU

DANIEL 

[Joe]

Hi @dlemos . Only the account team can deal with this so please get in touch with them here. If you get an automated response directing you back to the community or to the help pages, please reply to it and you will hear back shortly.