Membership

[Izzy58]

Have been trialling spotify via wifi setting. I wanted to use and listen offline so got the 7 day free premium trial which allows offline use. I was going to change "if" transmission and use was easy and problem free. I just received notice that my "30 day free trial period was over".

Nothing I've read said anything abput a 30 day free trial period. I haven't been able to listen to any music unless I'm connected to our wifi line. That was why I wanted the 7 day free trial "premium", so I could see if everything was as easy as it seemed offline. What's the go??

[Izzy58]

Also, when the trial period is over, can u change the "plan"? Have just seen the family plan which I like...

[MattSuda · Accepted solution]

I suggest you contact support so they can help you with your membership question  

Make sure you fill out sections 1, 2, 3 first, otherwise the message box will be greyed out 

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[Izzy58]

Had a problem logging in, problem is fixed. Aprc8 the assist MattSuda, it worked thnx

[MattSuda]

You're welcome!

[pablo_cespedes]

I have a question, I pay for suscription on december 2014, I supose to recive 2 more months free, I got nothing.. I wonder if that's for my country??

[MattSuda]

@pablo_cespedes 

I suggest you contact support so they can help you. They can look at your account and see what the problem is.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.