Missing playlist possibly second account

[Raheelm]

I renewed my Spotify subscription through my mobile phone network provider as a part of my exntertainment package.

As this cancelled my old subscription and started a new one I was asked to log back into Spotify. As I've not done this in a year, I had forgotten my password and then reset my password for Spotify and my playlist disappeared.

when I try the alternative Facebook log in, it comes up with a "Error 404" message?

[Luke]

Hey @Raheelm,

Apologies for the late reply, but maybe I can still help 🙂

Not to worry, your Spotify playlists haven’t disappeared - it sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

If you’re definitely logged into the right account, but you’re still not seeing some playlists, I’d suggest reading this Spotify Answer for the correct steps.

Hope this helps!