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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396303 Views
  • 943 replies
  • 107 likes
  • Account
  • 396303 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170447 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170447 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98833 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98833 Views
  • 68 replies
  • 10 likes

Superuser Contribution 404 error!!

I forgot my password so i got a reset link in my email. As soon i pressed that link everytime i get a error 404 spotify site? how can i get a working reset site? Please help! Look at the attachments for a screenshot!

  • Newbie
  • I forgot my password so i got a reset link in my email. As soon i pressed that link everytime i get a error 404 spotify site? how can i get a working reset site?    Please help!   ...
  • Katerina
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there a way to edit listening history?

Someone has taken over my account and started listening to their own music on my own Spotify. (I have already logged out out all devices and changed my password.) In result, my Discover Weekly and Daily Mix suggestions have been compromised. I am not...

  • Newbie
  •   Someone has taken over my account and started listening to their own music on my own Spotify. (I have already logged out out all devices and changed my password.)   In result, my&...
  • Guido
  • Spotify Legend
  • 6193 Views
  • 2 replies
  • 4 likes
  • Account
  • 6193 Views
  • 2 replies
  • 4 likes

Superuser Contribution COMPARTILHAR MUSICA NA HISTÓRIA DO INSTAGRAM

Tenho um iPhone 6 com a última atualização do iOS, quando vou compartihar alguma música que estou ouvindo no Spotfy na história do Instagram, ele pede para fazer o Login do Instagram, eu faço o Login e não compartilha na história, e quando tento nova...

  • Newbie
  •   Tenho um iPhone 6 com a última atualização do iOS, quando vou compartihar alguma música que estou ouvindo no Spotfy na história do Instagram, ele pede para fazer o Login do Instagram, eu faço...
  • Guido
  • Spotify Legend
  • 1305 Views
  • 1 replies
  • 0 likes
  • Other
  • 1305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify thinks I'm offline (galaxy s8)

PlanPremiumCountryIsraelDeviceSamsung Galaxy 8 My Question or Issue I search for artists but I keep receiving error that I'm not online, the search fails. Either when I am connected wifi or cellular

  • Casual Listener
  • Plan Premium Country Israel Device Samsung Galaxy 8   My Question or Issue  I search for artists but I keep receiving error that I'm not online, the search fails. Either when I am c...
  • Guido
  • Spotify Legend
  • 1085 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1085 Views
  • 5 replies
  • 0 likes

Can't Change Account Country

Hello, I am trying to change my account country from Japan to Canada. I believe the error occured because I currently live in Japan; but my payment method is Canadian, so it's made it rather difficult to pay for Premium. Is it possible to swap my acc...

  • Newbie
  • Hello,   I am trying to change my account country from Japan to Canada. I believe the error occured because I currently live in Japan; but my payment method is Canadian, so it's made it rather...
  • Jose_M
  • Spotify Star
  • 598 Views
  • 7 replies
  • 1 likes
  • Account
  • 598 Views
  • 7 replies
  • 1 likes

Superuser Contribution Starred Songs deleted

PlanPremiumUK My Question or Issue User of Spitfy since c2009 - and have been starring (and then saving) songs throughout the whole period. However, my saved songs now only go back to 2014 - essentially deleting more than half of my saved music colle...

  • Casual Listener
  • Plan Premium UK   My Question or Issue  User of Spitfy since c2009 - and have been starring (and then saving) songs throughout the whole period. However, my saved songs now only go bac...
  • Guido
  • Spotify Legend
  • 393 Views
  • 6 replies
  • 0 likes
  • Other
    Premium
  • 393 Views
  • 6 replies
  • 0 likes

Superuser Contribution Unknown Devices on my account

PlanFreeCountry GermanyDevicemanyOperating SystemAndroid, Windows 10 My Question or Issue I have unkown devices on my account. Someone is using my account. But i canged my Passwort on facebook becuse i am using the facebook login. I dont know what to...

  • Casual Listener
  • Plan Free Country  Germany Device many Operating System Android, Windows 10   My Question or Issue  I have unkown devices on my account. Someone is using my account. But i ca...
  • Guido
  • Spotify Legend
  • 351 Views
  • 4 replies
  • 0 likes
  • Account
  • 351 Views
  • 4 replies
  • 0 likes

Old username/new username - HELP

I have been using the same username and account profile for YEARS. Now all of the sudden I have a number for a username, but none of my saved playlists or anything transferred to this new username. I'm confused and need help.Thank you. Macbook Airiph...

  • Visitor
  •   I have been using the same username and account profile for YEARS.  Now all of the sudden I have a number for a username, but none of my saved playlists or anything transferred to this n...
  • Regular
  • 1355 Views
  • 7 replies
  • 0 likes
  • Login
  • 1355 Views
  • 7 replies
  • 0 likes

Why can't my friends follow me back?

I logged in with facebook, and I can find and follow my contacts perfectly and they can see I follow them; however, when they try to follow me back, they just can't, the follow button in my profile doesn't seem to work, when they click it, it shows "...

  • Newbie
  • I logged in with facebook, and I can find and follow my contacts perfectly and they can see I follow them; however, when they try to follow me back, they just can't, the follow button in my profile d...
  • jcln
  • Regular
  • 641 Views
  • 3 replies
  • 0 likes
  • Account
  • 641 Views
  • 3 replies
  • 0 likes

Username not correct even after signing out of Facebook

PlanPremiumCountryUSA DeviceiPhone 6+, Macbook Pro 2017Operating SystemiOS 10.14 I've recently signed up for a paid account. Username: jacktonerecords. I signed into my personal facebook once and have disconnected that from the account. No matter wha...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 6+, Macbook Pro 2017 Operating System iOS 10.14   I've recently signed up for a paid account. Username: jacktonerecords. I signed into my ...
  • jacktonerecords
  • Casual Listener
  • 281 Views
  • 5 replies
  • 1 likes
  • Account
  • 281 Views
  • 5 replies
  • 1 likes

Lost spotify account

PlanFreeCountry RomaniaDevicePCOperating SystemWindows 10 My Question or Issue So I logged in with my account on my phone, played some songs and then noticed that all my friends are gone, playlists and my name got randomized. After that I asked a fri...

  • Visitor
  • Plan Free Country  Romania Device PC Operating System Windows 10   My Question or Issue  So I logged in with my account on my phone, played some songs and then noticed that a...
  • Jose_M
  • Spotify Star
  • 213 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 213 Views
  • 1 replies
  • 1 likes

Homepage problem

PlanFreeCountry TurkeyDeviceSamsung Galaxy 9Operating SystemAndroid 8.0.0 My Question or Issue I have a free account. My homepage is unable. It can't open.

  • Casual Listener
  •   Plan Free Country  Turkey Device Samsung Galaxy 9 Operating System Android 8.0.0   My Question or Issue  I have a free account. My homepage is unable. It can't open.
  • xEKINGx
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 193 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Account Hacked

I originally signed up with Facebook. Someone hacked my account and changed the underlying email associated with my account. So now, I am unable to use password reset because the hacker switched the email, however, I am still able to log in via Faceb...

  • Newbie
  • I originally signed up with Facebook. Someone hacked my account and changed the underlying email associated with my account. So now, I am unable to use password reset because the hacker switched the ...
  • Daisy
  • Spotify Legend
  • 298 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 298 Views
  • 3 replies
  • 0 likes

Me cobran 2 veces en el mismo mes

Cuenta premium en plan familiar.me llegan 2 cargos en el mismo mes del plan familiar, que puedo hacer ayuda por favor

  • Newbie
  •   Cuenta premium en plan familiar. me llegan 2 cargos en el mismo mes del plan familiar, que puedo hacer ayuda por favor   
  • Jose_M
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accounts.. maybe?

Hey I created a Spotify account for free awhile back but then found out about Spotify for students which is cheaper, so I made another account using my student email. I wanted to upgrade to premium but I’m not sure if I entered my payment info with t...

  • Visitor
  • Hey I created a Spotify account for free awhile back but then found out about Spotify for students which is cheaper, so I made another account using my student email. I wanted to upgrade to premium b...
  • user-removed
  • Not applicable
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Solved!! Can't see Netherlands in list of countries in my profile

PlanFree/PremiumCountry Netherlands My Question or Issue I've travelled from US to Netherlands and when I try to login it says I've been abroad for 14 days, but when I try to change my country in profile I can't see "Netherlands".

  • Casual Listener
  • Plan Free/Premium Country  Netherlands   My Question or Issue  I've travelled from US to Netherlands and when I try to login it says I've been abroad for 14 days, but when I...
  • Jose_M
  • Spotify Star
  • 541 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Login
  • 541 Views
  • 5 replies
  • 1 likes

Frank Zappa Songs Missing

This issue is back.All Zappa songs that are longer than 10 minutes are missing.

  • Casual Listener
  • This issue is back. All Zappa songs that are longer than 10 minutes are missing.  
  • Proghead1990
  • Casual Listener
  • 265 Views
  • 2 replies
  • 1 likes
  • Other
  • 265 Views
  • 2 replies
  • 1 likes

Private playlists showing on Profile link

Hi all, I’m having an issue just now where my private playlists are showing up on my profile when I share the link to it. Is this happening to everyone or is it an error with my account? Thanks, Jonathan

  • Community Legend
  • Hi all,   I’m having an issue just now where my private playlists are showing up on my profile when I share the link to it.   Is this happening to everyone or is it an error with my acc...
  • user-removed
  • Not applicable
  • 420 Views
  • 1 replies
  • 1 likes
  • Account
    Security
    Subscription
  • 420 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Missing functions

My Question or Issue I have premium account bur suddenly two of my functions dissapeard. How can i bring them back?

  • Casual Listener
  •     My Question or Issue  I have premium account bur suddenly two of my functions dissapeard. How can i bring them back?
  • Daisy
  • Spotify Legend
  • 444 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 444 Views
  • 4 replies
  • 0 likes