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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 325 Views
  • 0 replies
  • 6 likes
  • Security
  • 325 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436816 Views
  • 971 replies
  • 108 likes
  • Account
  • 436816 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194218 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194218 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106443 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106443 Views
  • 70 replies
  • 11 likes

Problems with my premium account

Hi people! I have a premium account (familiar plan). Today I bought a new phone, then I download the Spotify to it, but I can't access the premium account. I can login, but starts like a free account. What can I do ?Best regrets,Gabriel.

  • Visitor
  • Hi people! I have a premium account (familiar plan). Today I bought a new phone, then I download the Spotify to it, but I can't access the premium account. I can login, but starts like a free account...
  • Jose_M
  • Spotify Star
  • 226 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 226 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't log in, HACK?

Good morning community,i have a really big problem, i can't login anymore. 3 days ago i started spotify on amazone echo dot and everything worked fine. Next das spotify didn't work anymore on any device (android, computer)Everytime i try to login i g...

  • Newbie
  • Good morning community, i have a really big problem, i can't login anymore. 3 days ago i started spotify on amazone echo dot and everything worked fine. Next das spotify didn't work anymore on any d...
  • Katerina
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't seem to log in to spotify PC version

PlanFreeCountryNew ZealandDeviceHP Elitebook 840 G2Operating SystemWindows 10 latest updateMy Question or IssueSi I'm not entirely sure what is going on. One day i'm able to use spotify perfectly fine, and then the next day I can't seem to access my ...

  • Casual Listener
  • Plan Free Country New Zealand Device HP Elitebook 840 G2 Operating System Windows 10 latest update My Question or Issue Si I'm not entirely sure what is going on. One day i'm able to use spo...
  • Katerina
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 2 likes
  • Account
    Login
  • 338 Views
  • 1 replies
  • 2 likes

Superuser Contribution Conexion App

Cuando intento conectarme desde la app no puedo ingresar a la cuenta y por internet si. Usando el mismo usuario y contraseña. A alguien le pasa esto?

  • Newbie
  • Cuando intento conectarme desde la app no puedo ingresar a la cuenta y por internet si. Usando el mismo usuario y contraseña.    A alguien le pasa esto?  
  • Katerina
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution NIe mogę słuchac jednego z twórców

PlanPremiumCountry PolandDeviceXaomi ReMi note 5 PROOperating SystemAndroid Oreo My Question or Issue Witam mam pewien problem ponieważ od jakiś dwóch miesięcy nie mogę słuchać piosenke Białasa nie wiem czy to jest wywołane. Moi znajomi którzy posiad...

  • Newbie
  •   Plan Premium Country  Poland Device Xaomi ReMi note 5 PRO Operating System Android Oreo   My Question or Issue  Witam mam pewien problem ponieważ od jakiś dwóch miesi...
  • Katerina
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 272 Views
  • 1 replies
  • 0 likes

Changing Profile Picture Issues

Hi! I've been trying to change my profile picture for a while now, using the desktop app, but the 'change' button on my profile will not work. I have done everything from updating spotify to deleting the app and getting it again, but the button remai...

  • Newbie
  •   Hi! I've been trying to change my profile picture for a while now, using the desktop app, but the 'change' button on my profile will not work. I have done everything from updating spotify to ...
  • Mantisentil
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 232 Views
  • 1 replies
  • 0 likes

Account recover

.PlanStudentCountry USADeviceiphone 8 and home computer Operating System My Question or Issue Hi my account got hijacked somehow and after trying my usual passwords i got an email saying the email address has changed i responded back with the require...

  • Newbie
  • . Plan Student Country  USA Device iphone 8 and home computer  Operating System     My Question or Issue  Hi my account got hijacked somehow and after trying my us...
  • Noah
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Why am I logging in to my family member's Spotify account?

Question:- I have a premium for Family Spotify account, which I have included my wife in. - Both of our accounts are linked to our Facebook accounts. What happens:I logged out of my Spotify account so my wife could log into hers. But, when we try to ...

  • Casual Listener
  • Question: - I have a premium for Family Spotify account, which I have included my wife in. - Both of our accounts are linked to our Facebook accounts. What happens: I logged out of my Sp...
  • Dean66
  • Casual Listener
  • 2944 Views
  • 2 replies
  • 0 likes
  • Login
  • 2944 Views
  • 2 replies
  • 0 likes

premium

I have been paying for premium since i downloaded spotify about a year ago and i am still not receiving the premium benefits. I have logged in and out several times and it still shows that i am under FREE....NOT THE CASE

  • Newbie
  • I have been paying for premium since i downloaded spotify about a year ago and i am still not receiving the premium benefits. I have logged in and out several times and it still shows that i am under...
  • Luke
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

My "playback" settings won't safe

I changed the setting about the crossfade and volume level several times now. Restarted and changed again. It just always goes back to being disabled. Is there something I am missing?

  • Regular
  • I changed the setting about the crossfade and volume level several times now. Restarted and changed again. It just always goes back to being disabled. Is there something I am missing?
  • Luke
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Other
  • 366 Views
  • 1 replies
  • 0 likes

ini kenapa ya ?

pas mau klik akun terus muncul seperti ini terus ini knp ya?

  • Casual Listener
  • pas mau klik akun terus muncul seperti ini terus ini knp ya?
  • Luke
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Cant access account

I cant access my account on spotify online, comes up with this instead multiple times, i just recently made a family account and the added family member is unable to access. Why?

  • Newbie
  •   I cant access my account on spotify online, comes up with this instead multiple times, i just recently made a family account and the added family member is unable to access.   Why? &n...
  • Luke
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Wiped out all playlists and friends list

Hello, Before yesterday, my moile spotify account has been logged out and i tried a few times to log in. After than i reseted my password and logged in finally. But yesterday i experienced this problem again. And i have solved by same way. But i sudd...

  • Newbie
  • Hello,   Before yesterday, my moile spotify account has been logged out and i tried a few times to log in. After than i reseted my password and logged in finally. But yesterday i experienced t...
  • Luke
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Spotify Facebook connection error

Hi,I deleted my old spotify account, which i have created directly with facebook. Now I created a new spotify account without facebook, because I wanted to connect i after that. But now there is an error "There was a short-term error, please try it a...

  • Newbie
  • Hi, I deleted my old spotify account, which i have created directly with facebook. Now I created a new spotify account without facebook, because I wanted to connect i after that. But now there is an...
  • Luke
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 263 Views
  • 1 replies
  • 0 likes

offline devices

Dear community,I am using spotify on 3 devices. But i can only use offline on 2, although spotify says you can use offline for three. when i try to use the third device for offline, it says i already have 3 devices for offline which is not true. beca...

  • Newbie
  • Dear community, I am using spotify on 3 devices. But i can only use offline on 2, although spotify says you can use offline for three. when i try to use the third device for offline, it says i alrea...
  • Luke
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Starbucks Partners

PlanFreeCountry USDeviceSamsung Galaxy S8Operating SystemAndroid 8.0 My Question or Issue I received my partner number for Starbucks this week, and the spotify.com/starbuckspartners link that I've been told to go to is not working properly. Whenever ...

  • Newbie
  • Plan Free Country  US Device Samsung Galaxy S8 Operating System Android 8.0   My Question or Issue  I received my partner number for Starbucks this week, and the spotify.com/...
  • Noah
  • Spotify Star
  • 10298 Views
  • 1 replies
  • 0 likes
  • Premium
  • 10298 Views
  • 1 replies
  • 0 likes

Will not let me log in? Says Im in a different country but I'm not.

HiMy spotify works fine on my phone and until recently on my laptop. Now when I try and log in on my laptop it says i am in a different country than I am in. I checked my account and it is set to GB which is where I am using it. I don't have a VPN so...

  • Newbie
  • Hi My spotify works fine on my phone and until recently on my laptop. Now when I try and log in on my laptop it says i am in a different country than I am in. I checked my account and it is set to G...
  • Luke
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 216 Views
  • 1 replies
  • 0 likes

Don’t know the email

I have my username, but it doesn’t look like I registered an email when I signed up on my iPhone bc I’m not getting an emails when I request a new password. I need to cancel this account

  • Casual Listener
  • I have my username, but it doesn’t look like I registered an email when I signed up on my iPhone bc I’m not getting an emails when I request a new password. I need to cancel this account
  • Luke
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Premium
  • 272 Views
  • 1 replies
  • 0 likes