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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83251 Views

29 replies

0 likes

  • 83251 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104204 Views

10 replies

3 likes

Account
Login
  • 104204 Views
  • 10 replies
  • 3 likes

Account hacked, email address changed

PlanPremium Country U.S.DeviceAll devices, it's an account breach Operating SystemSee above. My Question or Issue Similar to other posts today, I was locked out of my devices overnight and I am unable to log back in . I attempted to reset my password...

Newbie

  Plan Premium  Country  U.S. Device All devices, it's an account breach  Operating System See above.    My Question or Issue  Similar to other posts tod...

Maxim

Spotify Star

2651 Views

1 replies

2 likes

Account
Security
  • 2651 Views
  • 1 replies
  • 2 likes

Solved!! Release not showing up on Upcoming

I upload my music through Amuse Distributor, my debut album is going to release on February 8th, 2019. I wanted to upload some tracks from it to a playlist, but it isn't showing up on my upcoming releases on Spotify for Artists.

Casual Listener

I upload my music through Amuse Distributor, my debut album is going to release on February 8th, 2019. I wanted to upload some tracks from it to a playlist, but it isn't showing up on my upcomin...

gabrielschaefer

Casual Listener

32465 Views

3 replies

3 likes

Other
  • 32465 Views
  • 3 replies
  • 3 likes

Importing playlists and getting original songs

I am moving over from Pandora and have got a list of all my Thumbs Up songs. When I attempt to import them, it looks like well over half is really bad re-mixes of the songs. Is there anyway to do this and get only original songs?

Visitor

   I am moving over from Pandora and have got a list of all my Thumbs Up songs.  When I attempt to import them, it looks like well over half is really bad re-mixes of the songs. ...

ToolboxT

Roadie

802 Views

4 replies

0 likes

Other
  • 802 Views
  • 4 replies
  • 0 likes

Solved!! Spotify keeps connecting to a Chrome web player

PlanFreeCountry NetherlandsDevicePCOperating SystemWindows 10 My Question or IssueSo when I am listening to spotify it changes after a few songs from song and connects to a chrome webplayer, I thought it was hacked so I:1. tried to reset my password....

Newbie

  Plan Free Country  Netherlands Device PC Operating System Windows 10   My Question or Issue So when I am listening to spotify it changes after a few songs from song and co...

HellAwaits

Casual Listener

44869 Views

2 replies

2 likes

Account
  • 44869 Views
  • 2 replies
  • 2 likes

Discover Weekly... No image

HelloMy discover weekly playlist does not show any image on any plataform. How to fix this? I don't have facebook account, so the solution disconecting from facebook doesn't work for me... PlanPremiumCountryBrasil DeviceiPhone SE, Spotify on WindowsO...

Regular

Hello My discover weekly playlist does not show any image on any plataform. How to fix this? I don't have facebook account, so the solution disconecting from facebook doesn't work for me...  &...

Bittencourt

Spotify Star

1589 Views

13 replies

0 likes

Account
Other
  • 1589 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Cant log in through FB and reset password email isn't being received!

PlanFreeCountryUSA DeviceMacbook air, Samsung J7 My Question or Issue Hi I really need help. Been using Spotify for a few years now with no problems but a few days ago I found that I was randomly logged out of Spotify on both my phone and laptop. Whe...

Regular

Plan Free Country USA   Device Macbook air, Samsung J7     My Question or Issue   Hi I really need help. Been using Spotify for a few years now with no problems but a f...

Mike785

Regular

1984 Views

8 replies

0 likes

Account
  • 1984 Views
  • 8 replies
  • 0 likes

Spotify Search SEO not showing my Playlists*

PlanPremiumCountryUSA Device(Macbook Pro late 2016)Operating System(MacOS Mojave 10.14.2) My Question or Issue Hello Spotify, 2 of My biggest playlists are not showing up in the search result, many keywords used in my description are not being taken ...

Gig Goer

Plan Premium Country USA   Device (Macbook Pro late 2016) Operating System (MacOS Mojave 10.14.2)   My Question or Issue   Hello Spotify,   2 of My biggest playlists...

islandbeats

Gig Goer

650 Views

2 replies

0 likes

Account
Other
  • 650 Views
  • 2 replies
  • 0 likes

Spotify Logged Me Out And Won't Let Me Back In

PlanFree/Premium: FreeCountry: United States Device Samsung Galaxy J3 Eclipse (2017). Operating System(iOS 10, Android Oreo, Windows 10,etc.): I don't know. My Question or Issue: I was going into my Spotify app on my phone when it glitches, and kicks...

Newbie

  Plan Free/Premium: Free Country: United States   Device     Samsung Galaxy J3 Eclipse (2017).  Operating System (iOS 10, Android Oreo, Windows 10,etc.): I do...

Brunelicia

Community Legend

1908 Views

1 replies

0 likes

Login
  • 1908 Views
  • 1 replies
  • 0 likes

Superuser Contribution Code pin destroyed

Hi! i Lost my code pin when I was scratched and I can’t use the code, please I need help how can i get the code again

Newbie

Hi! i Lost my code pin when I was scratched and I can’t use the code, please I need help   how can i get the code again  

Daisy

Spotify Legend

437 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Separate Artist with Same Name

So i'm an artist but when i made my spotify account it was different but my artist name is different how do i find myself on the artist app?PlanPremiumCountry Device(iPhone Xs maxOperating System(iOS 12My Question or Issue

Casual Listener

So i'm an artist but when i made my spotify account it was different but my artist name is different how do i find myself on the artist app? Plan Premium Country   Device (iPhone Xs m...

Guido

Spotify Legend

553 Views

3 replies

0 likes

Account
  • 553 Views
  • 3 replies
  • 0 likes

Superuser Contribution username

PlanPremiumCountry AustraliaDeviceMacbook ProOperating System My Question or Issue My username in my profile account is wartnip. My visible username used to be wartnip but now is Nitin Sharma who is an Indian plastic surgeon. How has this happened an...

Casual Listener

Plan Premium Country  Australia Device Macbook Pro Operating System     My Question or Issue  My username in my profile account is wartnip. My visible username used to b...

Guido

Spotify Legend

644 Views

4 replies

0 likes

Account
Premium
  • 644 Views
  • 4 replies
  • 0 likes

Superuser Contribution [All Platforms] Explicit Filter

PlanFreeCountry USADevicePCOperating SystemWindows My Question or Issue There are some songs that I want to listen to, but because they have the explicit tag on them, whenever I try to play them, I just see the "Spotify can't play this right now. If ...

Newbie

Plan Free Country  USA Device PC Operating System Windows   My Question or Issue  There are some songs that I want to listen to, but because they have the explicit tag on the...

Guido

Spotify Legend

551 Views

2 replies

0 likes

Account
Other
  • 551 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Account] random numbers username since a month :(

Hey Spotify community!maybe you can help me with this, that I see is a common issue but not worked out yet.I am a premium user since ages. I registered back then as peyote_giuli. A month ago a friend of mine wanted to listen to my music and couldn't ...

Visitor

Hey Spotify community! maybe you can help me with this, that I see is a common issue but not worked out yet. I am a premium user since ages. I registered back then as peyote_giuli.  A mon...

Guido

Spotify Legend

610 Views

1 replies

0 likes

Account
  • 610 Views
  • 1 replies
  • 0 likes

Cannot download data because of passwordpromt (Facebook Login)

I guess the title says everything, I get prompted for a password when downloading personal data although I do not have such a password because I used Facebook Login.

Regular

I guess the title says  everything, I get prompted for a password when downloading personal data although I do not have such a password because I used Facebook Login.  

Brunelicia

Community Legend

784 Views

4 replies

1 likes

Account
  • 784 Views
  • 4 replies
  • 1 likes

USername changed to numbers

PlanFree/PremiumCountry DeviceSamsung Galaxy 8,Operating SystemiOS 10 My Question or Issue I've seen lots of posts about this, some are answered by saying: there is no solution which I dont believe but the ones that were solved are not working on my ...

Casual Listener

Plan Free/Premium Country   Device Samsung Galaxy 8, Operating System iOS 10   My Question or Issue  I've seen lots of posts about this, some are answered by saying: there is...

OneByBoo

Roadie

473 Views

1 replies

0 likes

Account
  • 473 Views
  • 1 replies
  • 0 likes

Perfil não visível no histórico de busca

Gostaria de deixar meu perfil visível na opção de busca do spotify. Meus amigos não conseguem me encontrar. Existe essa possibilidade mesmo não tendo facebook para logar a conta? Poderiam resolver isso pra mim? Obrigada. Plano - Premium Familiar Sist...

Newbie

Gostaria de deixar meu perfil visível na opção de busca do spotify. Meus amigos não conseguem me encontrar. Existe essa possibilidade mesmo não tendo facebook para logar a conta? Poderiam resolver is...

Brunelicia

Community Legend

495 Views

1 replies

0 likes

Account
  • 495 Views
  • 1 replies
  • 0 likes

Cuenta inactiva

My Question or Issue: Me aparece el error "El nombre de usuario o correo electrónico que nos has facilitado no está asociado a ninguna cuenta Spotify en activo", y si trato de crear nuevamente esta cuenta, me dice que ya existe este usuario. Mi corre...

Newbie

My Question or Issue: Me aparece el error "El nombre de usuario o correo electrónico que nos has facilitado no está asociado a ninguna cuenta Spotify en activo", y si trato de crear nuevamente e...

Brunelicia

Community Legend

2354 Views

1 replies

0 likes

Account
Login
  • 2354 Views
  • 1 replies
  • 0 likes

Multiple artist accounts

PlanFreeSamsung GalaxyOperating SystemAndroid Oreo My Question or IssueI am the producer in a group but also produce separately with multiple artists. I want to be able to have access to both my group and solo artist pages and also have my group and ...

Gig Goer

Plan Free Samsung Galaxy Operating System Android Oreo   My Question or Issue I am the producer in a group but also produce separately with multiple artists. I want to be able to hav...

DJ_Alkemy

Gig Goer

11230 Views

14 replies

0 likes

Account
  • 11230 Views
  • 14 replies
  • 0 likes

Superuser Contribution Unable to Log in to Free Account on Galaxy Watch

PlanFreeCountry CanadaDeviceGalaxy WatchOperating SystemTizen 4.0.0.1 My Question or IssueI just bought a Galaxy Watch yesterday and I downloaded the Spotify app. I get the option to either log into with my Spotofy Account or my Facebook account and ...

Casual Listener

Plan Free Country  Canada Device Galaxy Watch Operating System Tizen 4.0.0.1   My Question or Issue I just bought a Galaxy Watch yesterday and I downloaded the Spotify app. I get ...

drp2309s

Casual Listener

2908 Views

4 replies

0 likes

Account
Free
Login
  • 2908 Views
  • 4 replies
  • 0 likes

Logging in to my old account

RePlan freeFree/PremiumCountry Usa pixel 1Operating System(iOS 10, Android Oreo, Windows 10,etc.) AndroidMy Question or Issue I can't log in to my old account any more it says when I try to log in it says my account isnt active So I tried to register...

Visitor

RePlan free Free/Premium Country Usa     pixel 1 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android My Question or Issue  I can't log in to my old ac...

Maxim

Spotify Star

1037 Views

3 replies

0 likes

Account
  • 1037 Views
  • 3 replies
  • 0 likes