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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75904 Views

28 replies

0 likes

  • 75904 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93292 Views

9 replies

2 likes

Account
Login
  • 93292 Views
  • 9 replies
  • 2 likes

Can't log in and recovery password

Hello,My problem is that since yesterday i can't log in to my main Spotify account which e-mail is *snip*. It's very strange because even my saved password in web browser and apps shows invalid password or email after submit. Recovering password show...

Visitor

Hello, My problem is that since yesterday i can't log in to my main Spotify account which e-mail is *snip*. It's very strange because even my saved password in web browser and apps shows inva...

Billy-J

Spotify Star

432 Views

1 replies

0 likes

Account
Login
Premium
  • 432 Views
  • 1 replies
  • 0 likes

I don't remember my email address and I can't cancel Premium

Mitään seuraavista tiedoista ei tarvita. Kuitenkin mitä enemmän annat, sitä helpompaa on meidän yrittää auttaa.SuunnitelmaPremiumMaa Finland LaiteHonor PlayKäyttöjärjestelmäAndroid Kysymykseni tai kysymykseniI don't remember my email address and I ca...

Newbie

Mitään seuraavista tiedoista ei tarvita. Kuitenkin mitä enemmän annat, sitä helpompaa on meidän yrittää auttaa. Suunnitelma Premium Maa Finland    Laite Honor Play Käyttöjärjestelmä ...

Billy-J

Spotify Star

974 Views

1 replies

0 likes

Premium
  • 974 Views
  • 1 replies
  • 0 likes

Solved!! Same email, multiple accounts, different usernames and can be logged simultaneously

PlanPremiumCountry USDeviceiPhone 6S+, desktop appOperating SystemiOS 10, windows 7 My Question or IssueEarlier this week I was logged out on my desktop and when I tried logging back in it didn't recognize my email. I tried recovering it but couldn't...

Casual Listener

Plan Premium Country  US Device iPhone 6S+, desktop app Operating System iOS 10, windows 7   My Question or Issue Earlier this week I was logged out on my desktop and when I ...

Billy-J

Spotify Star

2996 Views

3 replies

0 likes

Account
  • 2996 Views
  • 3 replies
  • 0 likes

PLEASE help me. I’m about to cry

My Question or Issue Yesterday I tried logging into my account. Said I had the wrong password. I sent for a reset. Got the email and tried resetting. Didn’t work. Now I’m getting told my email is not associated with an account. I looked through Spoti...

Casual Listener

My Question or Issue  Yesterday I tried logging into my account. Said I had the wrong password. I sent for a reset. Got the email and tried resetting. Didn’t work. Now I’m getting told my email...

needhelp2019

Casual Listener

484 Views

2 replies

0 likes

Account
  • 484 Views
  • 2 replies
  • 0 likes

Not sure if getting hacked or spotify bug

PlanPremiumCountryMexicoDeviceIPhone XROperating SystemIOS 12.1.2 My Question or IssueMy streaming randomly ends and starts playing a random playlist which I've never listened to before (Always the same one) and it says it's playing from a Web Browse...

Newbie

Plan Premium Country Mexico Device IPhone XR Operating System IOS 12.1.2   My Question or Issue My streaming randomly ends and starts playing a random playlist which I've never listene...

Brunelicia

Community Legend

315 Views

1 replies

0 likes

Account
Security
  • 315 Views
  • 1 replies
  • 0 likes

Can't log in to my Account

Hello, My problem is that as of today I can't log in to my main Spotify account which is named "TakashioKazama" (I created this one just to be able to post on this forum). When I'm using the PC it accepts my log in data, shows me the screen normal sc...

Visitor

Hello,   My problem is that as of today I can't log in to my main Spotify account which is named "TakashioKazama" (I created this one just to be able to post on this forum).   When I'm ...

Brunelicia

Community Legend

503 Views

3 replies

0 likes

Account
Login
Premium
  • 503 Views
  • 3 replies
  • 0 likes

"The username you provided is not associated with an active Spotify account."

Hello, Today I tried to login to my spotify account as I recently had to reinstall spotify due to some issues. I forgot my password and when I tried to enter the username (I forgot the email) It told me "The username you provided is not associated wi...

Newbie

Hello, Today I tried to login to my spotify account as I recently had to reinstall spotify due to some issues. I forgot my password and when I tried to enter the username (I forgot the email) It told...

Brunelicia

Community Legend

4621 Views

1 replies

0 likes

Login
  • 4621 Views
  • 1 replies
  • 0 likes

No puedo cambiar el pais de residencia

PlanFreeCountry Spain to UkraineDevice Operating Systemandroid My Question or Issue I can't enter in my spotify account, as I see i have been in Ukraine more than 2 weeks I am in Ukraine and I will be here for a year, I am trying to change my country...

Casual Listener

  Plan Free Country  Spain to Ukraine Device   Operating System android   My Question or Issue  I can't enter in my spotify account, as I see i have been in Ukrain...

Brunelicia

Community Legend

699 Views

5 replies

0 likes

Account
Login
  • 699 Views
  • 5 replies
  • 0 likes

Plano Familiar, importar sua música Android

PlanPlano Familiar PremiumCountry Brasil Operating SystemAndroid My Question or Issue Olá,Eu sou o administrador do meu plano familiar e no meu dispositivo android aparece a opção para importar suas músicas locais, mas os membros do meu plano não pos...

Casual Listener

Plan Plano Familiar Premium Country  Brasil   Operating System Android   My Question or Issue  Olá, Eu sou o administrador do meu plano familiar e no meu dispositivo and...

Brunelicia

Community Legend

810 Views

3 replies

1 likes

Other
Premium
Subscription
  • 810 Views
  • 3 replies
  • 1 likes

Looking for precise song history

I'm trying to find exactly what song was playing at 12:34 a.m. on 1/27/18. It's the moment my son was born and the music had been turned down so I couldn't here. There's nothing in my recent history. PlanPremiumCountry US DeviceMacBook Pro

Newbie

  I'm trying to find exactly what song was playing at 12:34 a.m. on 1/27/18. It's the moment my son was born and the music had been turned down so I couldn't here. There's nothing in my recent ...

OneByBoo

Roadie

234 Views

1 replies

0 likes

Premium
  • 234 Views
  • 1 replies
  • 0 likes

Cannot recover account

PlanFree/PremiumCountry USADeviceIphone 6SOperating SystemIOS My Question or Issue I have tried resetting the password for an account associated with the username dpatel98 numerous times and each time the link does not work. Also I can only get the r...

Newbie

Plan Free/Premium Country  USA Device Iphone 6S Operating System IOS   My Question or Issue  I have tried resetting the password for an account associated with the usern...

Jose_M

Spotify Star

287 Views

1 replies

0 likes

Account
Login
  • 287 Views
  • 1 replies
  • 0 likes

Queue always filled by same artist

PlanPremiumCountry Canada My Question or Issue As I listen to music, at random, spotify will start to play music from the same artist (Nekfeu) and fill the queue with his songs. I empty the queue, but it always seems to be comming back. It is alway t...

Newbie

Plan Premium Country  Canada  My Question or Issue  As I listen to music, at random, spotify will start to play music from the same artist (Nekfeu) and fill the queue with his son...

Jose_M

Spotify Star

282 Views

1 replies

0 likes

Account
Other
  • 282 Views
  • 1 replies
  • 0 likes

Facebook Login Issue

My Question or Issue I had a premium Spotify account through Facebook. I deleted my Facebook but forgot to cancel my Spotify premium and create a new one before my Facebook was disabled. I created this free account but cannot access my old account ev...

Newbie

  My Question or Issue   I had a premium Spotify account through Facebook. I deleted my Facebook but forgot to cancel my Spotify premium and create a new one before my Facebook was disab...

Jose_M

Spotify Star

344 Views

1 replies

2 likes

Account
  • 344 Views
  • 1 replies
  • 2 likes

Superuser Contribution Privacy Question for the DPO regarding the Nature publication

I just read this paper published in Nature. It was very interesting, but I was a bit concerned about the level of data granted to the researchers. I tried looking through the website for a contact address for the DPO, but found none (which is itself ...

Music Fan

I just read this paper published in Nature. It was very interesting, but I was a bit concerned about the level of data granted to the researchers. I tried looking through the website for a contact ad...

Katerina

Spotify Legend

807 Views

5 replies

0 likes

Account
Other
  • 807 Views
  • 5 replies
  • 0 likes

Solved!! Spotify for Artist's stats not showing personal playlist with my songs?

PlanFreeCountry South AfricaDeviceComputerOperating SystemWindows 10 My Question or Issue Hello there! I seem to be having problems when I am viewing my stats in my Spotify for Artist's profile. I have released 2 songs, and 1 of them is featured on a...

Casual Listener

  Plan Free Country  South Africa Device Computer Operating System Windows 10   My Question or Issue  Hello there! I seem to be having problems when I am viewing my sta...

georgeranson

Composer

7055 Views

4 replies

0 likes

Account
  • 7055 Views
  • 4 replies
  • 0 likes

Switching from Premium to free...does the music i downloaded on premium transfer to free?

My Question or Issue Will my free account still contain the music i previously downloaded on my premium account?

Newbie

    My Question or Issue   Will my free account still contain the music i previously downloaded on my premium account?  

AlexZea

Regular

438 Views

2 replies

0 likes

Free
  • 438 Views
  • 2 replies
  • 0 likes

Unverified email address

Hello. My brother is part of my family plan but he was removed and states that “Unable to join family..” then we checked his email and forgot to verify. 7 days had already passed to verify his account. Can you send another verification link? PlanFami...

Newbie

Hello. My brother is part of my family  plan but he was removed and states that “Unable to join family..” then we checked his email and forgot to verify. 7 days had already passed to verify his ...

Maxim

Spotify Star

750 Views

1 replies

0 likes

Account
  • 750 Views
  • 1 replies
  • 0 likes

Cancel account and get refund

How do you get a refund - see post: https://community.spotify.com/t5/iOS-iPhone-iPad/Device-List-Google-Home-no-longer-showing/td-p/4663651 Spotify does not live up to what it states.

Regular

  How do you get a refund - see post: https://community.spotify.com/t5/iOS-iPhone-iPad/Device-List-Google-Home-no-longer-showing/td-p/4663651   Spotify does not live up to what it s...

Billy-J

Spotify Star

491 Views

1 replies

0 likes

Account
Premium
Subscription
  • 491 Views
  • 1 replies
  • 0 likes

Login / payment in my bank account

My Iphone drop into the water and I lost him.All my information like email and login on spotify it was there and I can't remember, but I have been charge in my bank this Spotify Premium and I would like a help to get it my login to restart to use. So...

Visitor

    My Iphone drop into the water and I lost him. All my information like email and login on spotify it was there and I can't remember, but I have been charge in my bank this Spotif...

Billy-J

Spotify Star

1072 Views

3 replies

0 likes

Account
Login
  • 1072 Views
  • 3 replies
  • 0 likes

Superuser Contribution [ASSINATURA] Não consigo atualizar a minha FORMA DE PAGAMENTO

PlanPremiumCountryBrasil Device(iPhone 5, Motorola)Operating System(iOS 10, Android, Windows 10) My Question or IssueRecebi um novo cartão de crédito, cancelei o anterior e estou tentando atualizar a minha forma de pagamento, mas depois de preencher ...

Casual Listener

Plan Premium Country Brasil  Device (iPhone 5, Motorola) Operating System (iOS 10, Android, Windows 10)   My Question or Issue Recebi um novo cartão de crédito, cancelei o anterio...

Billy-J

Spotify Star

6340 Views

11 replies

7 likes

Premium
  • 6340 Views
  • 11 replies
  • 7 likes