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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156845 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156845 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10625 Views
  • 3 replies
  • 10 likes
  • Security
  • 10625 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507153 Views
  • 985 replies
  • 112 likes
  • Account
  • 507153 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124505 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124505 Views
  • 74 replies
  • 12 likes

Unlink Spotify account from PS4

So I'm trying to link my Spotify account on my PlayStation, but my ex roommate linked her Spotify account on it a long time ago. Now when I try to link my account I am promted with a pop up saying "Spotify Account already linked Switch to the Playsta...

  • Casual Listener
  • So I'm trying to link my Spotify account on my PlayStation, but my ex roommate linked her Spotify account on it a long time ago. Now when I try to link my account I am promted with a pop up saying "S...
  • Jose_M
  • Spotify Star
  • 101268 Views
  • 6 replies
  • 14 likes
  • Account
    Security
  • 101268 Views
  • 6 replies
  • 14 likes

Superuser Contribution Security Breach.

Hello. I am from Argentina, and the 6th of January i had my account breached. From France. I had a single e-mail in french, not even in MY language. I figured it out today, by trying to log in by mobile. They changed me to a family plan (that i alrea...

  • Newbie
  • Hello. I am from Argentina, and the 6th of January i had my account breached. From France. I had a single e-mail in french, not even in MY language. I figured it out today, by trying to log in by mob...
  • Daisy
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
  • 370 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Me cobraron $99 pesos para verificar fondos

Desde el 5 de Enero me cobraron eso pata verificar si tenía fondos, CANCELÉ el servicio y me dijeron que en unos días me lo regresan ¿Cuanto tarda? PlanFree/PremiumCountry MéxicoDeviceMoto G5 plusOperating System(iOS 10, Android Oreo, Windows 10,etc....

  • Casual Listener
  • Desde el 5 de Enero me cobraron eso pata verificar si tenía fondos, CANCELÉ el servicio y me dijeron que en unos días me lo regresan ¿Cuanto tarda?  Plan Free/Premium Country  México D...
  • Peter
  • Spotify Legend
  • 758 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 758 Views
  • 3 replies
  • 0 likes

Friend can't find me on spotify

PlanFreeCountry BelgiumDeviceAny laptopOperating SystemWindows 10 My Question or IssueI'm currently exploring Spotify, I'm making playlist to share amongs my wife, but at some point it stopped being possible to find my profile/account anymore on spot...

  • Casual Listener
  • Plan Free Country  Belgium Device Any laptop Operating System Windows 10   My Question or Issue I'm currently exploring Spotify, I'm making playlist to share amongs my wife, but a...
  • y-2jlyl8w_f8j
  • Casual Listener
  • 1183 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 1183 Views
  • 4 replies
  • 0 likes

Email Problems!!

PlanFreeCountryAustraliaDeviceiPhone 7+Operating SystemiOS 12.1.2 My Question or IssueI've been logged out of my Spotify account on my laptop and phone and I am not able to get back in. I have tried to reset my password multiple times by using my ema...

  • Casual Listener
  •   Plan Free Country Australia Device iPhone 7+ Operating System iOS 12.1.2   My Question or Issue I've been logged out of my Spotify account on my laptop and phone and I am not a...
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Login
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription disappeared

PlanPremiumCountry PortugalDeviceGalaxy s8Operating SystemAndroid My Question or Issue On 12th of december i bought a 0.99€ 3 month premium account and today out of nowhere my app closed and my premium disappeared remaining with my recently played an...

  • Casual Listener
  • Plan Premium Country  Portugal Device Galaxy s8 Operating System Android   My Question or Issue   On 12th of december i bought a 0.99€ 3 month premium account and today out ...
  • Peter
  • Spotify Legend
  • 372 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 372 Views
  • 3 replies
  • 0 likes

Changing family plans

Why the holy **bleep** can't I change family plans more than once a year? I used to be in a plan with my brother and sister in law, who lived with me, and it was their plan. They got divorced and then I had to move, my parents invited me to their pla...

  • Newbie
  • Why the holy **bleep** can't I change family plans more than once a year? I used to be in a plan with my brother and sister in law, who lived with me, and it was their plan. They got divorced and the...
  • Maxim
  • Spotify Star
  • 1887 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 1887 Views
  • 1 replies
  • 1 likes

Public playlist does not appear on profile

I'm a premium user, I have this issue on all devices. The playlist: https://open.spotify.com/user/1225139427/playlist/4sIcdcAIcqpahuQ0Nf1t1Q?si=hQ77LdQ-TliYcftNeOflqw As the only playlist I have that actually has followers I'd love if it was displaye...

  • Newbie
  •   I'm a premium user, I have this issue on all devices.   The playlist:  https://open.spotify.com/user/1225139427/playlist/4sIcdcAIcqpahuQ0Nf1t1Q?si=hQ77LdQ-TliYcftNeOflqw   ...
  • osornios
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
  • 244 Views
  • 1 replies
  • 0 likes

cancele mi suscripcion pero igual hoy me descontaron

El 30 de diciembre realice la cancelación de mi cuenta premium y el 4 de enero me devolvio los 5.99 $ pero hoy me informa que volví a descontar los 5.99 $

  • Newbie
  • El 30 de diciembre realice  la cancelación de mi cuenta premium y el 4 de enero me devolvio los 5.99 $ pero hoy me informa que volví a descontar los 5.99 $ 
  • osornios
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Não consigo alterar CEP

Boa noite,Eu estava participando de um plano familiar, recebi um e-mail para confirmar p CEP, porém esqueci de fazer e fui removido do plano. Mas agora estou tentando ver qual CEP esta registrado na minha conta e em nenhum campo das configurações é p...

  • Casual Listener
  • Boa noite, Eu estava participando de um plano familiar, recebi um e-mail para confirmar p CEP, porém esqueci de fazer e fui removido do plano. Mas agora estou tentando ver qual CEP esta registrado n...
  • Bittencourt
  • Spotify Star
  • 477 Views
  • 3 replies
  • 0 likes
  • Account
  • 477 Views
  • 3 replies
  • 0 likes

Login conta Expirado

Quando tento entrar na minha conta spottify diz me que a palavra passe esta errada, quando peço uma nova vem um mail com um link para o meu email mas quando abro esse mesmo link diz me que a data de validade expirou ja tentei seis vezes e nao consigo...

  • Casual Listener
  • Quando tento entrar na minha conta spottify diz me que a palavra passe esta errada, quando peço uma nova vem um mail com um link para o meu email mas quando abro esse mesmo link diz me que a data de ...
  • Bittencourt
  • Spotify Star
  • 2204 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Security
  • 2204 Views
  • 5 replies
  • 0 likes

Solved!! Re-Post Unlinked facebook, Unable to Deactivate subscription HELP

Re-Post. Seriously Spotify Delete My Other Account and subscription read below.havent been helped and spotify keeps charging me for an account i cant deactivate Deactivated my facebook account that ive had since a i was a kid because i did not have a...

  • Casual Listener
  •    Re-Post. Seriously Spotify Delete My Other Account and subscription read below. havent been helped and spotify keeps charging me for an account i cant deactivate   Deactivated m...
  • LeoRager
  • Community Legend
  • 484 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 484 Views
  • 3 replies
  • 0 likes

Email address change nightmare

PlanFreeCountry USADeviceiPhone 6SOperating SystemiOS My Question or Issue I no longer have access to the email address my spotify account is linked to. My account was activated through facebook but I have it changed to the correct email on there. Ho...

  • Visitor
  • Plan Free Country  USA Device iPhone 6S Operating System iOS   My Question or Issue  I no longer have access to the email address my spotify account is linked to. My acc...
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

Move my account data to a new one

PlanPremium CountryItaly Devicen/a Operating Systemn/a My Question or IssueHello! I'm in the process of closing my facebook account, and I need to "unlink" it from the applications that are currently using Facebook as a login system. At the moment of...

  • Casual Listener
  • Plan Premium   Country Italy   Device n/a   Operating System n/a   My Question or Issue Hello! I'm in the process of closing my facebook account, and I need to "unlin...
  • Maxim
  • Spotify Star
  • 977 Views
  • 3 replies
  • 0 likes
  • Account
  • 977 Views
  • 3 replies
  • 0 likes

Accidently deleted my account

Hello I deleted my spotify account ( We have the spotify family account) because I thaught I would get a free spotify account from my mobile networkcontract... Wrong information. However I didnt get any notifaction about my deleted account etc... and...

  • Casual Listener
  • Hello 😃   I deleted my spotify account ( We have the spotify family account) because I thaught I would get a free spotify account from my mobile networkcontract... Wrong information.   ...
  • Maxim
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 314 Views
  • 3 replies
  • 0 likes

Superuser Contribution Money has been withdrawn, what account?

PlanPremiumCountry Sweden I have a Premium Family account via PayPal but now I also see another 99sek amount being withdrawn for a regular Premium account. It says SPOTIFY Pxxxxx where xxxxx is some numbers. Who can tell me what account this is conne...

  • Casual Listener
  • Plan Premium Country  Sweden   I have a Premium Family account via PayPal but now I also see another 99sek amount being withdrawn for a regular Premium account. It says SPOTIFY Pxxxxx ...
  • Daisy
  • Spotify Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 380 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t download any playlists or songs

I’ve just gotten premium but I can’t download anything to listen to offline (which is literally the purpose of having premium).I can’t download my playlist or songs to offline. I’ve tried everything. I’ve looked at different community posts and all, ...

  • Newbie
  • I’ve just gotten premium but I can’t download anything to listen to offline (which is literally the purpose of having premium). I can’t download my playlist or songs to offline. I’ve tried everythin...
  • Daisy
  • Spotify Legend
  • 10899 Views
  • 1 replies
  • 2 likes
  • Student
  • 10899 Views
  • 1 replies
  • 2 likes

Old account

Is it possible to save/transfer playlist from my old account to my new account? My Question or Issue

  • Casual Listener
  • Is it possible to save/transfer playlist from my old account to my new account?   My Question or Issue  
  • JabmacMicmac
  • Casual Listener
  • 445 Views
  • 4 replies
  • 0 likes
  • Account
  • 445 Views
  • 4 replies
  • 0 likes

username changed, playlist & library gone

Plan : FreeCountry : France/Thailand Operating System : iOS 10 My Question or Issue: I am currently in Thailand although my home country is France. I logged in a few times here in Thailand with no problem about two weeks ago. Today I was having troub...

  • Visitor
  • Plan : Free Country : France/Thailand   Operating System : iOS 10   My Question or Issue:   I am currently in Thailand although my home country is France. I logged in ...
  • Corleyo
  • Music Fan
  • 421 Views
  • 5 replies
  • 0 likes
  • Account
  • 421 Views
  • 5 replies
  • 0 likes

Superuser Contribution Taylor Swift won’t play on any device/platform

Premium user. Went through the whole Taylor Swift v. Spotify and was really excited when she put her music back on Spotify earlier this year. However, no matter what I do, Taylor Swift music will not play with my account. I’ve done everything I could...

  • Newbie
  • Premium user. Went through the whole Taylor Swift v. Spotify and was really excited when she put her music back on Spotify earlier this year.  However, no matter what I do, Taylor Swift music w...
  • Peter
  • Spotify Legend
  • 2755 Views
  • 1 replies
  • 10 likes
  • 2755 Views
  • 1 replies
  • 10 likes