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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14773 Views

7 replies

11 likes

Security
  • 14773 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553473 Views

991 replies

116 likes

Account
  • 553473 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131151 Views

74 replies

12 likes

Account
Login
Premium
  • 131151 Views
  • 74 replies
  • 12 likes

Superuser Contribution Change of Country in profile not possible

Hi all, I have a free account for some years. Recently I moved from The Netherlands to Costa Rica. To be able to use Spotify here I should change my country in the profile settings. I only have the possibility to choose between Iceland and The nether...

Casual Listener

Hi all,   I have a free account for some years. Recently I moved from The Netherlands to Costa Rica. To be able to use Spotify here I should change my country in the profile settings. I only h...

Daisy

Spotify Legend

848 Views

8 replies

0 likes

  • 848 Views
  • 8 replies
  • 0 likes

Help!!!

My Question or Issue I had an account linked to my fb, that I had for years. The account was premium and is still attached to my card. I deleted my fb, then got a new phone, and I have no clue what the login information is, so it's just gonna keep ch...

Newbie

    My Question or Issue  I had an account linked to my fb, that I had for years. The account was premium and is still attached to my card. I deleted my fb, then got a new phone, an...

Jose_M

Spotify Star

368 Views

1 replies

1 likes

Account
  • 368 Views
  • 1 replies
  • 1 likes

Fake account

Someone else is using my account and it is really bothering me since I cannot us emy account properly. He is identified as a Wb Player (chrome) . Is it a robot? Am I hacked? What can I do to protect my account and kick any invader out? Premium

Newbie

Someone else is using my account and it is really bothering me since I cannot us emy account properly. He is identified as a Wb Player (chrome) . Is it a robot? Am I hacked? What can I do to protect ...

Brunelicia

Community Legend

542 Views

1 replies

0 likes

Account
  • 542 Views
  • 1 replies
  • 0 likes

Can’t remember any info but paying 9.99 monthly how can I recover info

I’m trying to log into my account but I don’t remember what email I used or my password but I’m still paying 9.99 a month so how can I found out all my info again??

Newbie

I’m trying to log into my account but I don’t remember what email I used or my password but I’m still paying 9.99 a month so how can I found out all my info again??   

Jose_M

Spotify Star

625 Views

1 replies

1 likes

Account
  • 625 Views
  • 1 replies
  • 1 likes

My account won’t stay logged in

PlanFree/PremiumCountry Device(iPhone 8 plus) My Question or Issue Help!! Please!! Previously I have been logged into my iPhone, iPad and laptop but for some reason every 24 hours this now resets and asks for my user name and password. Why is it not ...

Newbie

Plan Free/Premium Country   Device (iPhone 8 plus)     My Question or Issue  Help!! Please!!    Previously I have been logged into my iPhone, iPad and laptop ...

Billy-J

Spotify Star

1238 Views

1 replies

0 likes

Account
  • 1238 Views
  • 1 replies
  • 0 likes

Alguien está usando mi cuenta de Spotify

Alguien está usando mi cuenta, note esto porque me salían canciones que yo no escucho y una lista de reproducción que no es mia ya hice el cambio de contraseña pero aún así sigue pasando

Newbie

Alguien está usando mi cuenta, note esto porque me salían canciones que yo no escucho y una lista de reproducción que no es mia ya hice el cambio de contraseña pero aún así sigue pasando 

Brunelicia

Community Legend

695 Views

1 replies

0 likes

Account
Subscription
  • 695 Views
  • 1 replies
  • 0 likes

someone changed my username???

so someone got into my spotify (someone gave it to him) and changed the username and I'd like to change it back to what it was does anyone know how?

Casual Listener

so    someone got into my spotify (someone gave it to him) and changed the username and I'd like to change it back to what it was does anyone know how? 

Cottonbud

Casual Listener

831 Views

2 replies

0 likes

Account
  • 831 Views
  • 2 replies
  • 0 likes

Help! Can't get into my account or get emails to reset password

Plan Free Country USA Device Macbook air 2013 Operating System High Sierra 10.13.6 My Question or IssueReally need help. This morning found that I was randomly logged out of Spotify on both my Macbook air and my phone (I was logged in through FB on b...

Regular

Plan Free   Country USA   Device Macbook air 2013   Operating System High Sierra 10.13.6     My Question or Issue Really need help. This morning found that I was ra...

Mike785

Regular

598 Views

3 replies

0 likes

Account
  • 598 Views
  • 3 replies
  • 0 likes

Can't change storage location

Spotify takes up a lot of GB on my phone (Samsung Galaxy s7), and I want to change the storage location. When I try to change the location from my device's storage to the SD card it won't let me change it. How can I fix this? Edit:Found a solution he...

Casual Listener

Spotify takes up a lot of GB on my phone (Samsung Galaxy s7), and I want to change the storage location. When I try to change the location from my device's storage to the SD card it won't let me chan...

Aase_Tokvam

Casual Listener

1471 Views

2 replies

0 likes

Other
  • 1471 Views
  • 2 replies
  • 0 likes

I recently made a spotify account and it was premium now its free. i want my premium back asap

PlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

RamiH1

Casual Listener

1012 Views

6 replies

0 likes

Premium
  • 1012 Views
  • 6 replies
  • 0 likes

Private Session on preferences not working

PlanPremiumCountryBrazil DeviceDesktopOperating SystemUbuntu 18.04 Everytime I turn on Private Session on Preferences Panel, it turn off automatically after desktop app restart.All other options are setted up with same last modification, only private...

Newbie

Plan Premium Country Brazil  Device Desktop Operating System Ubuntu 18.04   Everytime I turn on Private Session on Preferences Panel, it turn off automatically after desktop app re...

Brunelicia

Community Legend

832 Views

1 replies

0 likes

Account
Premium
  • 832 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborative Playlist

PlanFamilyCountryUnited States DeviceiPhone 8Operating System12.1.2 My Question or Issue I made a playlist, made it collaborative, and sent the link to my boyfriend. He is unable to add songs to the playlist, but can see and listen to it. I sent the ...

Casual Listener

Plan Family Country United States   Device iPhone 8 Operating System 12.1.2  My Question or Issue  I made a playlist, made it collaborative, and sent the link to my boyfriend...

_Jennaaa_

Casual Listener

1474 Views

4 replies

0 likes

Account
Other
  • 1474 Views
  • 4 replies
  • 0 likes

Need to login every time I start the app

PlanPremium familyCountry NetherlandsDeviceBlackberry keyone Operating Systemandroid 8.1 My Question or Issue i use the spotify app on my blackberry for over a year. Always worked fine. Now I have to log in every time I start the app. No changes made...

Newbie

Plan Premium family Country   Netherlands Device Blackberry keyone  Operating System android 8.1   My Question or Issue  i use the spotify app on my blackberry for ...

OneByBoo

Roadie

923 Views

1 replies

0 likes

Login
  • 923 Views
  • 1 replies
  • 0 likes

Subscribe to Artists

   Your ps4 app is such a joke

Casual Listener

      Your ps4 app is such a joke

Maxim

Spotify Star

299 Views

1 replies

0 likes

Account
  • 299 Views
  • 1 replies
  • 0 likes

Rules for using a Spotify subscription in a gym

My Question or Issue In our Gym we are using a product called iQniter to run Spinning classes.Now iQniter has announced an integration to Spotify, so you can use Spotify playlists when you perform a Spinning class in iQniter. Is that allowed? Do we n...

Newbie

    My Question or Issue  In our Gym we are using a product called iQniter to run Spinning classes. Now iQniter has announced an integration to Spotify, so you can use Spotify play...

Maxim

Spotify Star

4258 Views

2 replies

0 likes

Subscription
  • 4258 Views
  • 2 replies
  • 0 likes

Spotify in Korea

PlanPremiumCountry Germany to South KoreaDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hello there, I am going to visit South Korea for 3 Weeks and I wanted to ask if I can use Spotify the whole 3 weeks there without getting kicked out of...

Newbie

Plan Premium Country  Germany to South Korea Device iPhone 7 Operating System iOS 12   My Question or Issue  Hello there,   I am going to visit South Korea for 3 Weeks...

Maxim

Spotify Star

614 Views

1 replies

0 likes

Account
Subscription
  • 614 Views
  • 1 replies
  • 0 likes

Someone keeps reporting my spotify playlist.

I'm not even sure where to post this, but I am beyond frustrated. My most popular playlist on Spotify has been constantly reported. It has 27,834 followers. This is the 3rd time its been reported and it does not violate any of the guidelines. I reach...

Newbie

I'm not even sure where to post this, but I am beyond frustrated.   My most popular playlist on Spotify has been constantly reported.  It has 27,834 followers. This is the 3rd time its be...

Maxim

Spotify Star

3799 Views

1 replies

19 likes

Account
Other
Premium
Security
  • 3799 Views
  • 1 replies
  • 19 likes

Superuser Contribution No puedo iniciar sesion

Buenas, el caso es que he restablecido mi contrasena un par de veces porque en la app de spotify me decia que estaba incorrecta. En la pagina web puedo iniciar sesion perfectamente pero en la app no me deja, ¿por que ocurre esto?

Newbie

Buenas, el caso es que he restablecido mi contrasena un par de veces porque en la app de spotify me decia que estaba incorrecta. En la pagina web puedo iniciar sesion perfectamente pero en la app no ...

Katerina

Spotify Legend

731 Views

3 replies

0 likes

  • 731 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium account with Mobile deal.

Hi there, I got premium account in a deal with my mobile contract. I got a premium activation conformation but when logging in it still says I am still on a free acount. I contacted the service provider but they are providing very little help. Please...

Visitor

Hi there,   I got premium account in a deal with my mobile contract. I got a premium activation conformation but when logging in it still says I am still on a free acount. I contacted the serv...

Katerina

Spotify Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inicio de sesión en modo offline

Mi cuenta de Spotify está en modo fuera de línea, luego cerre Mi sesión de Spotify, ahora que estoy iniciando sesión me dice: "Tu configuración actual está en modo fuera de línea, conéctate a internet para volver a conectarte con Spotify" junto a la ...

Newbie

Mi cuenta de Spotify está en modo fuera de línea, luego cerre Mi sesión de Spotify, ahora que estoy iniciando sesión me dice: "Tu configuración actual está en modo fuera de línea, conéctate a interne...

Katerina

Spotify Legend

2959 Views

1 replies

0 likes

Login
  • 2959 Views
  • 1 replies
  • 0 likes