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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80593 Views

9 replies

2 likes

Account
Login
  • 80593 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654553 Views

13 replies

4 likes

Account
  • 654553 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735103 Views

18 replies

29 likes

  • 735103 Views
  • 18 replies
  • 29 likes

Account recover

.PlanStudentCountry USADeviceiphone 8 and home computer Operating System My Question or Issue Hi my account got hijacked somehow and after trying my usual passwords i got an email saying the email address has changed i responded back with the require...

Newbie

. Plan Student Country  USA Device iphone 8 and home computer  Operating System     My Question or Issue  Hi my account got hijacked somehow and after trying my us...

Noah

Spotify Star

431 Views

1 replies

0 likes

Account
Login
Other
  • 431 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Home mini redeem link

My Question or Issue: Could you send me the new google home redeem link for family premium plan subscription. After family subscription received link, when I try to redeem due to google pay account verification, my order got cancelled. So in order re...

Casual Listener

    My Question or Issue:  Could you send me the new google home redeem link for family premium plan subscription. After family subscription received link, when I try to redeem due ...

TomLegend

Spotify Legend

35140 Views

4 replies

5 likes

Account
Premium
Subscription
  • 35140 Views
  • 4 replies
  • 5 likes

Problems with my premium account

Hi people! I have a premium account (familiar plan). Today I bought a new phone, then I download the Spotify to it, but I can't access the premium account. I can login, but starts like a free account. What can I do ?Best regrets,Gabriel.

Visitor

Hi people! I have a premium account (familiar plan). Today I bought a new phone, then I download the Spotify to it, but I can't access the premium account. I can login, but starts like a free account...

Jose_M

Spotify Star

273 Views

1 replies

1 likes

Account
Login
Premium
  • 273 Views
  • 1 replies
  • 1 likes

Superuser Contribution FIND FRIENDS not showing any friends :(

Hello everyone, I've noticed this has been happening to my account for months but the issue just can't seem to sort itself out. I've posted about it before but wasn't able to get any help. When I scroll to the bottom of the friend activy tab and hit ...

Regular

Hello everyone,   I've noticed this has been happening to my account for months but the issue just can't seem to sort itself out.  I've posted about it before but wasn't able to get any h...

Jemi

Spotify Legend

5374 Views

7 replies

0 likes

Account
Login
  • 5374 Views
  • 7 replies
  • 0 likes

Superuser Contribution Nome dell'account

PlanPremium for FamilyCountry ItalyDeviceSamsung Galaxy S7Operating SystemAndroidMy Question or IssueCiao a tutti, da un po di tempo nel mio profilo spotify non spunta più il mio nome ma una serie di numeri. Avendo creato l'account da Facebook non po...

Casual Listener

Plan Premium for Family Country  Italy Device Samsung Galaxy S7 Operating System Android My Question or Issue Ciao a tutti,  da un po di tempo nel mio profilo spotify non spunta p...

Jemi

Spotify Legend

1776 Views

4 replies

0 likes

Account
  • 1776 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify RESELLER Accounts?

Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay?I am looking for a year's subscription account again and see all the reseller accounts for a cheaper price than Spotify?They say they are genuine, b...

Regular

Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay? I am looking for a year's subscription account again and see all the reseller accounts for a ch...

CarlosE

Spotify Legend

6157 Views

3 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 6157 Views
  • 3 replies
  • 0 likes

Findin my account

PlanFree/PremiumCountry My Question or Issue Got a new phone But don't remember user name or password Have lots of songs I'd like to get on my new phone

Visitor

Plan Free/Premium Country     My Question or Issue  Got a new phone  But don't remember user name or password  Have lots of songs I'd like to get on my new phone 

Jose_M

Spotify Star

342 Views

2 replies

0 likes

Other
Premium
  • 342 Views
  • 2 replies
  • 0 likes

Solved!! Facebook account

I had a recent problem with m facebook acc, i had to de activete it, i cant right go back to it, and my spotify is linked to it. I cant go to my spotify account to unlink it cause my facebook is already down. I need some help dealing with it. I deact...

Visitor

  I had a recent problem with m facebook acc, i had to de activete it, i cant right go back to it, and my spotify is linked to it. I cant go to my spotify account to unlink it cause my facebook...

Jose_M

Spotify Star

546 Views

5 replies

0 likes

Account
Premium
  • 546 Views
  • 5 replies
  • 0 likes

How to unlink songkick from Spotify

PlanPremiumCountry Operating SystemAndroid Oreo My Question or Issue How do I unlink songkick from my Spotify account?In general I think permissions should be much more granular eg sharing of podcasts and music histories should require separate agree...

Regular

Plan Premium Country   Operating System Android Oreo   My Question or Issue  How do I unlink songkick from my Spotify account? In general I think permissions should be mu...

Jose_M

Spotify Star

2567 Views

1 replies

2 likes

Account
  • 2567 Views
  • 1 replies
  • 2 likes

Account

Hi everyone, I'm getting charged twice for my account and I don't know how to contact Spotify and don't know how to fix this problem. CheersJohn

Newbie

   Hi everyone, I'm getting charged twice for my account and I don't know how to contact Spotify and don't know how to fix this problem.    Cheers John 

Billy-J

Spotify Star

194 Views

1 replies

0 likes

Account
  • 194 Views
  • 1 replies
  • 0 likes

Spotify not showing premium after re-logging into account

PlanFree/PremiumCountry Canada My Question or Issue I had spotify premium through my fido account. I logged out and re logged into my account with my email, and now my account does not show premium.Unable to use fido account to login either. Now i ca...

Newbie

Plan Free/Premium Country  Canada     My Question or Issue  I had spotify premium through my fido account. I logged out and re logged into my account with my email, and now...

Jose_M

Spotify Star

307 Views

2 replies

0 likes

Premium
  • 307 Views
  • 2 replies
  • 0 likes

Solved!! Account name and picture

PlanPremiumCountry RomaniaDeviceHuawei P10 LiteOperating SystemAndroid Oreo My Question or IssueMy profile name and picture are not appearing. I've waited a couple of days thinking it's a bug and it's going to be fixed, but apparently it's not and it...

Casual Listener

Plan Premium Country  Romania Device Huawei P10 Lite Operating System Android Oreo   My Question or Issue My profile name and picture are not appearing. I've waited a couple ...

Jose_M

Spotify Star

459 Views

3 replies

0 likes

Account
  • 459 Views
  • 3 replies
  • 0 likes

Name showing issue

When I link my playlist or my profile page then it shows my interest and last name. How can I change it?

Gig Goer

  When I link my playlist or my profile page then it shows my interest and last name. How can I change it? 

Jose_M

Spotify Star

304 Views

3 replies

0 likes

Account
Other
  • 304 Views
  • 3 replies
  • 0 likes

Account keeps pausing for not reason

my account keeps pausing and a message tells me it's because another device is using it, but there is no other device using it. i changed my password and it keeps doing this. i can listen to a song for about 20-30 seconds, then is freezes.

Casual Listener

  my account keeps pausing and a message tells me it's because another device is using it, but there is no other device using it. i changed my password and it keeps doing this. i can listen to ...

Jose_M

Spotify Star

395 Views

4 replies

0 likes

Account
Premium
  • 395 Views
  • 4 replies
  • 0 likes

Solved!! Problem when logging in - wrong acount

PlanPremiumCountry FRANCEDeviceHonorOperating SystemAndroid My Question or Issue Hello !I have already submitted an issue. However it seems that it was not taken into account and was never posted. So I am writting it again. I have an issue when I'm l...

Casual Listener

Plan Premium Country  FRANCE Device Honor Operating System Android   My Question or Issue  Hello ! I have already submitted an issue. However it seems that it was not taken ...

bananasplity

Casual Listener

557 Views

4 replies

0 likes

Account
  • 557 Views
  • 4 replies
  • 0 likes

Account hacked?

PlanPremiumCountry USMy Question or Issue I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who Picks', 'Cabin Fever Music', 'GUUUD Music', and others. They were all ...

Newbie

Plan Premium Country  US My Question or Issue  I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who...

osornios

Spotify Star

299 Views

1 replies

1 likes

Other
  • 299 Views
  • 1 replies
  • 1 likes

Solved!! Need Account edited

PlanPremium for familyCountry USADeviceN/AOperating SystemN/A My Question or Issue I started spotify with a free trial on my main email address. Months later I signed up for premium but ended up using a different email address, which I have since los...

Visitor

Plan Premium for family Country  USA Device N/A Operating System N/A  My Question or Issue   I started spotify with a free trial on my main email address. Months later I sign...

Jose_M

Spotify Star

380 Views

2 replies

0 likes

Account
  • 380 Views
  • 2 replies
  • 0 likes

Résiliation d'abanonnement sans mot de passe

PlanPremiumCountry France Operating System Android Oreo My Question or IssueBonjour,Je me retrouve dans une situation très énervante. Je voudrais résilier mon abonnement prenium étudiant. Malheureusement, j'ai perdu mon mot de passe sur mon compte "a...

Visitor

Plan Premium Country France  Operating System  Android Oreo   My Question or Issue Bonjour, Je me retrouve dans une situation très énervante. Je voudrais résilier mon abon...

osornios

Spotify Star

292 Views

1 replies

0 likes

Account
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution The password recovery page gives a 404

I've lost my password, so I go to the page for password recovery.I received an e-mail with as link. (https://www.spotify.com/password-reset/recovery)I clicked on the page and now I get a 404-page that the page does not exist.What is wrong?I've a prem...

Casual Listener

  I've lost my password, so I go to the page for password recovery. I received an e-mail with as link. (https://www.spotify.com/password-reset/recovery) I clicked on the page and now I get a ...

Guido

Spotify Legend

1052 Views

4 replies

0 likes

Account
Login
Premium
  • 1052 Views
  • 4 replies
  • 0 likes

Can't login to my Spotify account

I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username and the e-mail.

Newbie

I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username ...

osornios

Spotify Star

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes