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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287653 Views

529 replies

34 likes

Account
Free
  • 287653 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13633 Views

6 replies

11 likes

Security
  • 13633 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540390 Views

990 replies

114 likes

Account
  • 540390 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129611 Views

74 replies

12 likes

Account
Login
Premium
  • 129611 Views
  • 74 replies
  • 12 likes

Solved!! [Music distribution] change music distributor

PlanPremiumCountryITALY My Question or IssueHI, I realeased a song with a distributor but now I want to change music distributor cause I'm going to release an album soon and I don't like my current one. The problem is that the song I realeased is goi...

Newbie

Plan Premium Country ITALY   My Question or Issue HI, I realeased a song with a distributor but now I want to change music distributor cause I'm going to release an album soon and I don't ...

Maxim

Spotify Star

1040 Views

1 replies

0 likes

Account
  • 1040 Views
  • 1 replies
  • 0 likes

Facebook account, double charging, & deleting subscription

After realising that I was being charged twice the Spotify monthly fees, I wanted to cancel all open premium subscriptions.I deactivated the premium account from the spotify website and I also checked my facebook and deactived my spotify account unde...

Newbie

After realising that I was being charged twice the Spotify monthly fees, I wanted to cancel all open premium subscriptions. I deactivated the premium account from the spotify website and&n...

Maxim

Spotify Star

354 Views

1 replies

0 likes

Account
Premium
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Family account members problems

PlanFamily (since day 1 that was offered)Country GermanyDevice(iPhone,iPad, MacBooks, iMac)Operating System(latest versions as of Jan20th2019) My Question or Issue I run a family plan with 4 invited members.All received emails to check if the account...

Casual Listener

Plan Family (since day 1 that was offered) Country  Germany Device (iPhone,iPad, MacBooks, iMac) Operating System (latest versions as of Jan20th2019)     My Question or Issue...

ralfz

Casual Listener

519 Views

2 replies

0 likes

Account
Premium
  • 519 Views
  • 2 replies
  • 0 likes

Name bunch of numbers, Spotify email didnt chance even tho facebook mail did

Hello!Since around half a year my Spotify name is just an buch of numbers, my profice picture is gone aswell and my email didnt change. I created my Spotify Account through Facebook, since than i changed my Facebook mail - the Spotify Mail didnt chan...

Newbie

Hello! Since around half a year my Spotify name is just an buch of numbers, my profice picture is gone aswell and my email didnt change. I created my Spotify Account through Facebook, since than i c...

Maxim

Spotify Star

543 Views

1 replies

0 likes

Account
  • 543 Views
  • 1 replies
  • 0 likes

Re: January 18, 2019 : new albums worth a listen

My account is still being hacked. There is a great deal of international music that I never listened to and I can no longer change my password. And I found that I have 2 different spotify icons on my phone. Is this normal?

Newbie

My account is still being hacked. There is a great deal of international music that I never listened to and I can no longer change my password. And I found that I have 2 different spotify icons on my...

Maxim

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Signature help

Can someone of proper authority remove my forum signature... since I can no longer access these settings.

Composer

Can someone of proper authority remove my forum signature... since I can no longer access these settings.

miles_153

Composer

476 Views

1 replies

0 likes

Account
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Get Premium" - When I got the Premium For Family plan

PlanPremium For FamilyCountryDKDeviceSony Xperia XZOperating SystemAndroidMy Question or Issue Hello, I am in the Premium For Family plan, but whenever I am heading over to a specific artist, and tries to shuffle the tracks, then it won't let me.The ...

Casual Listener

Plan Premium For Family Country DK Device Sony Xperia XZ Operating System Android My Question or Issue  Hello, I am in the Premium For Family plan, but whenever I am heading over to a s...

alexthedane98

Casual Listener

679 Views

6 replies

0 likes

Account
Subscription
  • 679 Views
  • 6 replies
  • 0 likes

Superuser Contribution Benutzername/Passwort falsch, obwohl alles richtig ist

Hallo liebe Community,seit einigen Tagen kann ich mich nicht mehr bei Spotify einloggen, weder im WebPlayer, noch in der App. Beim ersten Mal kam die Fehlermeldung, dass Benutzername oder Passwort falsch seien. Bei allen darauffolgenden Versuchen rea...

Casual Listener

Hallo liebe Community, seit einigen Tagen kann ich mich nicht mehr bei Spotify einloggen, weder im WebPlayer, noch in der App. Beim ersten Mal kam die Fehlermeldung, dass Benutzername oder Passwort ...

Peter

Spotify Legend

17267 Views

3 replies

0 likes

Account
Free
Login
  • 17267 Views
  • 3 replies
  • 0 likes

I cant log into or recover my account

I have a spotify account linked to playstation, I havent used it in a while but when i went back to listen to it today it told me i had to sign in which I tried and failed to do. I looked at my email account which had a request from spotify sent on d...

Visitor

I have a spotify account linked to playstation, I havent used it in a while but when i went back to listen to it today it told me i had to sign in which I tried and failed to do. I looked at my email...

Maxim

Spotify Star

470 Views

1 replies

0 likes

Account
Login
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost playlists after resetting my password

I've never used Spotify community before so I hope this is the right medium for my issue. If not, my apoligizes.I've had Spotify for many years with basically two relatively large playlists. I'm a frequent user except over the holidays took a break f...

Casual Listener

I've never used Spotify community before so I hope this is the right medium for my issue. If not, my apoligizes. I've had Spotify for many years with basically two relatively large playlists. I'm ...

Peter

Spotify Legend

1525 Views

3 replies

0 likes

  • 1525 Views
  • 3 replies
  • 0 likes

Streaming to multiple Chromecast devices not working anymore

Since about 2 weeks I cannot simultaneously stream Spotify from my phone (iPhone 7) to my Chromecast devices (Chromecast Audio and a JBL Playlist 150) anymore. This has worked flawlessly for at least a year. Whenever I cannot a single device it works...

Casual Listener

Since about 2 weeks I cannot simultaneously stream Spotify from my phone (iPhone 7) to my Chromecast devices (Chromecast Audio and a JBL Playlist 150) anymore. This has worked flawlessly for at least...

skilef

Casual Listener

1376 Views

2 replies

0 likes

Account
Other
  • 1376 Views
  • 2 replies
  • 0 likes

Cannot log into account

Today i was logged out of my account (username: jamsteri_official) and i cannot log back in, i can't remember my email or my password. My accout was previously connected to my Facebook account but not anymore, i can find my account in my AppData fold...

Newbie

  Today i was logged out of my account (username: jamsteri_official) and i cannot log back in, i can't remember my email or my password. My accout was previously connected to my Facebook accoun...

Jose_M

Spotify Star

655 Views

1 replies

1 likes

Account
Login
  • 655 Views
  • 1 replies
  • 1 likes

Spotify paused, used elsewhere. Done everything.

PlanPremiumCountryNorwayDeviceAndroid Phone, a few windows machines. My IssueHello, I've seen multiple post about this around and no solutions as of yet.Sometimes when using my spotify i need to fight for usage as it says paused used elsewhere etc. A...

Newbie

Plan Premium Country Norway Device Android Phone, a few windows machines.   My Issue Hello, I've seen multiple post about this around and no solutions as of yet. Sometimes when using my...

rpenn

Gig Goer

422 Views

1 replies

0 likes

Account
Premium
Security
  • 422 Views
  • 1 replies
  • 0 likes

Facebook Log In Error

PlanPremiumCountry Czech RepublicDevicePCOperating SystemWindows 10 My Question or Issue After performing a clean install or Windows 10 the Spotify Client wont log in with Facebook. The first time it opened a window in Chrome and it showed that the l...

Newbie

Plan Premium Country  Czech Republic Device PC Operating System Windows 10   My Question or Issue  After performing a clean install or Windows 10 the Spotify Client wont log ...

OneByBoo

Roadie

493 Views

1 replies

0 likes

Account
Login
Premium
  • 493 Views
  • 1 replies
  • 0 likes

Error code: 3, won't login to desktop app

PlanPremiumCountry USDevicecomputerOperating SystemWindows 7 Professional My Question or Issue The app won't let me login, and is giving me "Error Code:3" when I attempt to do so (using facebook). The web player and iPhone app allow me to log in with...

Newbie

Plan Premium Country  US Device computer Operating System Windows 7 Professional   My Question or Issue  The app won't let me login, and is giving me "Error Code:3" when I at...

OneByBoo

Roadie

1053 Views

1 replies

1 likes

Login
  • 1053 Views
  • 1 replies
  • 1 likes

Can't login with facebook credentials or button

PlanFreeCountry PHDeviceDesktop pcOperating SystemWindows 8 My Question or IssueYeah pretty much the subject up there. I can log in and out using my cell, but i cant for desktop. Everytime I login using the button, it opens a site with a really long ...

Casual Listener

  Plan Free Country  PH Device Desktop pc Operating System Windows 8   My Question or Issue Yeah pretty much the subject up there. I can log in and out using my cell, but i ...

MithoThoup

Casual Listener

340 Views

1 replies

0 likes

Account
Login
  • 340 Views
  • 1 replies
  • 0 likes

Multiple Artist Profiles With Wrong Songs

PlanFree/PremiumCountryNetherlandsDeviceDesktopOperating SystemWindows 10 My Question or IssueI am an artist called Omkara and while having never created an artist profile myself for Spotify, there appear to be numerous Omkara profiles which will mak...

Casual Listener

Plan Free/Premium Country Netherlands Device Desktop Operating System Windows 10   My Question or Issue I am an artist called Omkara and while having never created an artist profile my...

Maxim

Spotify Star

1072 Views

5 replies

0 likes

Account
Free
  • 1072 Views
  • 5 replies
  • 0 likes

Used a throwaway (temporary email) to create the account a few years back and cant reset password

Basically, I created a Spotify account a few years back and used a maildrop (temporary email account). I can sign in with facebook to my account and it's logged in all my devices but I can't change the password cause I cant remember it since I always...

Casual Listener

Basically, I created a Spotify account a few years back and used a maildrop (temporary email account). I can sign in with facebook to my account and it's logged in all my devices but I can't change t...

ptyws

Casual Listener

5115 Views

1 replies

0 likes

Account
Login
Security
  • 5115 Views
  • 1 replies
  • 0 likes

Lost my account / J'ai perdu mon compte

PlanPremium (famille)Country : France DeviceHonor Play + PCOperating SystemAndroid 9.0 + Windows My Question or IssueBonjour,Aujourd'**bleep** j'ai perdu mon compte (cela fait 1 an que je l'ai sans soucis). Ce matin j'ai été déconnecté de ma session ...

Newbie

Plan Premium (famille) Country : France   Device Honor Play + PC Operating System Android 9.0 + Windows  My Question or Issue Bonjour, Aujourd'**bleep** j'ai perdu mon compte (cel...

Brunelicia

Community Legend

803 Views

1 replies

0 likes

Account
Login
Premium
  • 803 Views
  • 1 replies
  • 0 likes