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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88189 Views

9 replies

2 likes

Account
Login
  • 88189 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

737252 Views

13 replies

4 likes

Account
  • 737252 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755626 Views

18 replies

29 likes

  • 755626 Views
  • 18 replies
  • 29 likes

Can't change my country because of the e-mail (?)

PlanFreeCountryRussia (VPN Netherlands)DevicePCOperating SystemWindows 7My Question or Issue I'm using VPN to have a Netherlands IP-address since Spotify is not available in Russia. When I created the account I had the UK IP-address. Later I got an e...

Visitor

Plan Free Country Russia (VPN Netherlands) Device PC Operating System Windows 7 My Question or Issue   I'm using VPN to have a Netherlands IP-address since Spotify is not available in ...

Maxim

Spotify Star

258 Views

1 replies

0 likes

Account
Free
  • 258 Views
  • 1 replies
  • 0 likes

Want to stop payment.

So I paid for spotify through another e-mail that I can't get into either the e-mail account for the spotify and I can't get into the spotify account. I am tired of paying for something that I can't even log into and use. What do I do in this situati...

Newbie

So I paid for spotify through another e-mail that I can't get into either the e-mail account for the spotify and I can't get into the spotify account. I am tired of paying for something that I can't ...

Noah

Spotify Star

315 Views

1 replies

0 likes

Account
Premium
Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Favourite artists and songs disappeared after upgrading to premium

Hi, I was using Spotify free for some time and tagged some artits and songs as favourites. once I upgrade to premium I lost all of them.Can my favourite artists and songs be restored? Thanks!

Newbie

Hi,   I was using Spotify free for some time and tagged some artits and songs as favourites. once I upgrade to premium I lost all of them. Can my favourite artists and songs be restored? &nb...

Noah

Spotify Star

733 Views

1 replies

0 likes

Account
  • 733 Views
  • 1 replies
  • 0 likes

Solved!! Cambio de email y han desaparecido mis playlist

PlanFreeCountry SpainOperating SystemWindows 10 My Question or Issue Hola. Hace poco cambie mi cuenta de correo de mi cuenta de Spotify y ahora no me aparecen mis playlist ni mi nombre de usuario, aparece un codigo raro en su lugar. Tampoco puedo vol...

Casual Listener

Plan Free Country  Spain Operating System Windows 10   My Question or Issue  Hola. Hace poco cambie mi cuenta de correo de mi cuenta de Spotify y ahora no me aparecen mis playl...

fatimagm

Casual Listener

3536 Views

8 replies

1 likes

Account
Other
  • 3536 Views
  • 8 replies
  • 1 likes

Solved!! Spotify in the UAE

PlanPremiumCountryUAE DeviceiPhone X / iMac Operating SystemiOS 12 My Question or Issue I am English and recently moved to the uae. Despite moving to the uae, I kept my English account. Now I see you have released Spotify in the uae and it is cheaper...

Regular

Plan Premium Country UAE   Device iPhone X / iMac    Operating System iOS 12   My Question or Issue   I am English and recently moved to the uae. Despite moving ...

philipomara

Regular

6396 Views

6 replies

0 likes

Account
  • 6396 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Songs not syncing from phone to computer

When I save a song on Spotify on my phone, it doesn't save itself to Spotify on my computer (i.e. It doesn't get listed in my Library) . On the other hand, if I save a song on my computer, it shows up on my phone as saved. Is that an intentional thin...

Newbie

When I save a song on Spotify on my phone, it doesn't save itself to Spotify on my computer (i.e. It doesn't get listed in my Library) . On the other hand, if I save a song on my computer, it shows u...

zitroffel

Visitor

20409 Views

2 replies

0 likes

Other
  • 20409 Views
  • 2 replies
  • 0 likes

Customer service Sweden?

1. Is there anywhere where I can claim compensation? I am deeply disappointed in the lack on proper customer service, even the chat option...2. I purchased the premium a week ago, reinstalled the app and the premium is gone, at least a few days. The ...

Newbie

1. Is there anywhere where I can claim compensation? I am deeply disappointed in the lack on proper customer service, even the chat option... 2. I purchased the premium a week ago, reinstalled the a...

Jose_M

Spotify Star

366 Views

1 replies

1 likes

Account
Premium
Subscription
  • 366 Views
  • 1 replies
  • 1 likes

Superuser Contribution I was charged but could not get the premium

PlanPremiumCountry MalaysiaDeviceOppo r7Operating System(android ) My Question or Issue I signed up for RM2 for 3 months package, but was told I have previously signed up for a promo, the system then went on to Bill my credit card of RM2

Casual Listener

Plan Premium Country  Malaysia Device Oppo r7 Operating System (android )   My Question or Issue  I signed up for RM2 for 3 months package, but was told I have previously sig...

Guido

Spotify Legend

444 Views

3 replies

0 likes

Account
  • 444 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone else on my account possibly?

PlanPremiumCountry USADeviceiPhone 8sOperating SystemiOS Hi everyone, something suspicioius has been going on with my spotify premium account over the last 2 weeks. Sometimes when I open the app thrughout the day to use it another device will be list...

Newbie

  Plan Premium Country  USA Device iPhone 8s Operating System iOS   Hi everyone, something suspicioius has been going on with my spotify premium account over the last 2 weeks...

mcbird

Visitor

2989 Views

6 replies

1 likes

Security
  • 2989 Views
  • 6 replies
  • 1 likes

Como muda o CEP?

Eu n acho a opção de mudar o CEP

Newbie

Eu n acho a opção de mudar o CEP

Bittencourt

Spotify Star

302 Views

1 replies

0 likes

Account
  • 302 Views
  • 1 replies
  • 0 likes

Spotify in Europe

Hello, i was wandering when or even if spotify will ever be available in Slovenia?

Newbie

Hello, i was wandering when or even if spotify will ever be available in Slovenia? 

32165455

Newbie

881 Views

2 replies

1 likes

  • 881 Views
  • 2 replies
  • 1 likes

Superuser Contribution Joining two artist accounts

Hello!I have two artist accounts on my name because of the different uploading labels. One is only my first name Siret and other is both my first and last name Siret Tuula. I have claimed both now under Distrokid but I'd like to join those two accoun...

Newbie

Hello! I have two artist accounts on my name because of the different uploading labels. One is only my first name Siret and other is both my first and last name Siret Tuula.  I have claimed bo...

Peter

Spotify Legend

9117 Views

3 replies

0 likes

Account
  • 9117 Views
  • 3 replies
  • 0 likes

Play music on AUX and Bluetooth speaker at the same time!

PlanPremiumCountryDenmarkDeviceiPhone 7Operating SystemWindows 10 My Question or Issue So my question is -I have a Logitech X-230 which needs a AUX input, if i put that in, will i be able to listen to the same song on the Logitech speaker, and on my ...

Newbie

Plan Premium Country Denmark Device iPhone 7 Operating System Windows 10   My Question or Issue  So my question is - I have a Logitech X-230 which needs a AUX input, if i put tha...

LaloPech

Songwriter

36504 Views

3 replies

1 likes

Account
  • 36504 Views
  • 3 replies
  • 1 likes

Superuser Contribution Scam Songs?

PlanPremiumCountry United KingdomDevicePixel 2 XL, Google Home Mini, DesktopOperating SystemWindows 10, Android 9 My Question or IssueWhile playing music on Spotify, I've recently been redirected to the same two songs; one of which is called Leoni Ju...

Casual Listener

Plan Premium Country  United Kingdom Device Pixel 2 XL, Google Home Mini, Desktop Operating System Windows 10, Android 9   My Question or Issue While playing music on Spotify, ...

reyesver13

Newbie

1702 Views

5 replies

1 likes

Account
Other
Security
  • 1702 Views
  • 5 replies
  • 1 likes

Solved!! My account has been hacked. Can Spotify staff recover favourites song?

PlanPremiumCountry PolandDevice All My Question or Issue Some hacked into my account using family plan, deleted all songs from my favourites and added a ton more. Can someone from Spotify recover the data? All of this happened 6 hours ago.

Casual Listener

  Plan Premium Country  Poland Device   All  My Question or Issue  Some hacked into my account using family plan, deleted all songs from my favourites and added a to...

HubertRzepinski

Casual Listener

798 Views

2 replies

0 likes

Account
Premium
  • 798 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloading message keeps hanging in left corner on Android 5.1.1. after playlist has been download

PlanPremiumDeviceOneplus 3tOperating SystemAndroid My Question or Issue I like to listen to "this is" artist playlists, so I hit the "dowloaded" slider, and all the songs in the playlist get downloaded. However, when I go to the "all songs" list in m...

Newbie

  Plan Premium Device Oneplus 3t Operating System Android  My Question or Issue  I like to listen to  "this is" artist playlists, so I hit the "dowloaded" slider, and all ...

Peter

Spotify Legend

458 Views

3 replies

1 likes

Account
Premium
  • 458 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Premium not streaming at 320kbit!?!

PlanPremiumCountryGermany DevicePCOperating SystemWin7 My Question or Issue Hello, I noticed an clearly hearable difference in sound quality on streaming the same tracks on spotify, that I bought on several shops at a Quality at 320kbit. So Spotify c...

Casual Listener

Plan Premium Country Germany   Device PC Operating System Win7   My Question or Issue   Hello, I noticed an clearly hearable difference in sound quality on streaming the sa...

der-gt

Casual Listener

768 Views

3 replies

0 likes

Premium
  • 768 Views
  • 3 replies
  • 0 likes

Solved!! Spotify account does not link with Facebook

Hello, For a while now I'm trying to connect my Spotify account to Facebook but I cannot manage. In the Spotify app on Windows (from the store) I go to settings and click the connect to Facebook and successfully login, however my username on Spotify ...

Casual Listener

Hello,   For a while now I'm trying to connect my Spotify account to Facebook but I cannot manage. In the Spotify app on Windows (from the store) I go to settings and click the connect to Face...

Jose_M

Spotify Star

920 Views

7 replies

1 likes

Account
Premium
  • 920 Views
  • 7 replies
  • 1 likes

Spotify (linked with facebook) email not changing

PlanPremiumCountry Norway My Question or IssueSpotify account (linked with facebook) email not changing despite having set a new email address as primary email on facebook and having deleted the old email address from facebook. It has been a month si...

Casual Listener

  Plan Premium Country  Norway     My Question or Issue Spotify account (linked with facebook) email not changing despite having set a new email address as primary email o...

Jose_M

Spotify Star

398 Views

2 replies

0 likes

Account
  • 398 Views
  • 2 replies
  • 0 likes