Missing saved artists and albums

[Jessicale998]

Hello!

I recently upgraded to premium after having a week trial, and all the music I saved over that week is gone. Is this the case with all upgrades or did something go wrong? Thanks!

[Maria_B]

Hey @Jessicale998

Welcome to the Spotify Community.

In this case, you might have another account. Can you check the steps here?

If nothing works, you can get in touch with our team from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best.