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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174304 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174304 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11545 Views
  • 6 replies
  • 11 likes
  • Security
  • 11545 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516811 Views
  • 986 replies
  • 113 likes
  • Account
  • 516811 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126238 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126238 Views
  • 74 replies
  • 12 likes

Wrong account shown at top of Community pages

It looks like there's a problem somewhere in the community.spotify.com website code. I haven't done anything except to visit and search for information about an unrelated issue. I mean I haven't gone into the Chrome dev tools and been mucking around ...

2017-01-13 (1).png 2017-01-13.png
  • Visitor
  • It looks like there's a problem somewhere in the community.spotify.com website code. I haven't done anything except to visit and search for information about an unrelated issue. I mean I haven't...
  • user-removed
  • Not applicable
  • 233 Views
  • 2 replies
  • 0 likes
  • Other
    Security
  • 233 Views
  • 2 replies
  • 0 likes

Solved!! Three months of Premium for 99 cents - ends after a month?

In December, I decided to use the "Three months of Premium for 99 cents" promotion and signed up for Premium again. Payment went OK and Premium functions were unlocked (even though the mobile app kept advising me to go for Premium for a couple of day...

  • Casual Listener
  • In December, I decided to use the "Three months of Premium for 99 cents" promotion and signed up for Premium again. Payment went OK and Premium functions were unlocked (even though the mobile ap...
  • dnzm
  • Casual Listener
  • 972 Views
  • 4 replies
  • 0 likes
  • 972 Views
  • 4 replies
  • 0 likes

Solved!! Premium account

So I ended up trying the Spotify premium account free for 1 month and I tried to cancel it before they charged me and I don't know how to get it canceled because I am getting charged for it and I don't even have the premium on my account so now how d...

  • Newbie
  • So I ended up trying the Spotify premium account free for 1 month and I tried to cancel it before they charged me and I don't know how to get it canceled because I am getting charged for it and I don...
  • beectodia
  • Casual Listener
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

EXTRA DEVICE

HI THEREI AM CURRENTLY ON SPOTIFY PREMIUM AND HAVE 3 DEVICES CONNECTED HOWEVER I WANT TO ADD ANOTHER DEVICE - DO I NEED TO UPGRADE TO PREMIUM FAMILY OR IS THERE ANOTHER WAY TO DO THIS

  • Newbie
  • HI THERE I AM CURRENTLY ON SPOTIFY PREMIUM AND HAVE 3 DEVICES CONNECTED HOWEVER I WANT TO ADD ANOTHER DEVICE - DO I NEED TO UPGRADE TO PREMIUM FAMILY OR IS THERE ANOTHER WAY TO DO THIS
  • Dreadlord
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! 3 months at 9 pesos

Hi, i just get premium at 9 Pesos per month in mexico for 3 months but on my account details it says that my premium will nbbe renewed on January 3rd 2016 at 99 pesos... Which dept should i check that? Thanks

  • Newbie
  • Hi, i just get premium at 9 Pesos per month in mexico for 3 months but on my account details it says that my premium will nbbe renewed on January 3rd 2016 at 99 pesos... Which dept should i check tha...
  • gerardo007
  • Casual Listener
  • 10460 Views
  • 4 replies
  • 3 likes
  • Account
    Subscription
  • 10460 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution No recuerdo mi usuario ni contraseña

En diciembre contrate el servicio por 9 pesos durante tres meses ... el problema es que me robaron mi telefono y no logró cancelar la cuenta como le puedo hacer para que no corra el pago los siguientes meses

  • Newbie
  • En diciembre contrate el servicio por 9 pesos durante tres meses ... el problema es que me robaron mi telefono y no logró cancelar la cuenta como le puedo hacer para que no corra el pago los siguient...
  • MonicaM_Bogota
  • Roadie
  • 1862 Views
  • 1 replies
  • 0 likes
  • 1862 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account was Hacked!

hi there, just received an email from spotify that my account mail adress was changed to ***********@gmail.com . I think my account was hacked... **bleep**. Can´t log into my premium account so i created this account I am writing this post from. Plea...

  • Newbie
  • hi there, just received an email from spotify that my account mail adress was changed to ***********@gmail.com . I think my account was hacked... **bleep**. Can´t log into my premium account so i cre...
  • MonicaM_Bogota
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook New Account Issue

Hello guys, So a while back I originally I created a Spotify account with my facebook. I now have a new account username that I want to connect to my facebook instead of the old account, but it won't let me because the old account is still connected....

  • Newbie
  • Hello guys,  So a while back I originally I created a Spotify account with my facebook. I now have a new account username that I want to connect to my facebook instead of the old account, but i...
  • MonicaM_Bogota
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan address

I was previously subscribed through the family plan, but now Spotify is telling me they cannot confirm my address when it's clearly the same address as the head owner of the plan? So now I'm back on the Free trial, which makes no sense. Please help.

  • Newbie
  • I was previously subscribed through the family plan, but now Spotify is telling me they cannot confirm my address when it's clearly the same address as the head owner of the plan? So now I'm back on ...
  • MonicaM_Bogota
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else is using my email for spotify

My ex made a Spotify account using my email and now I can not connecty Spotify account to my Facebook account because it uses the same email. I deleted the account but I am still prompted with a message that says my email for Facebook is already link...

  • Newbie
  • My ex made a Spotify account using my email and now I can not connecty Spotify account to my Facebook account because it uses the same email. I deleted the account but I am still prompted with a mess...
  • MonicaM_Bogota
  • Roadie
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium account doesn't work properly.

I can't play radio, I can't look for songs , I can't go to home, I can't see my profile if I don't have wifi connected even though I have data connection and spotify premium.I could do that before and all my other friends can do it.The option to down...

  • Casual Listener
  • I can't play radio, I can't look for songs , I can't go to home, I can't see my profile if I don't have wifi connected even though I have data connection and spotify premium. I could do that before ...
  • Bizarre_monster
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution gift shop

tried to buy a gift card for a person, but im not sure if it went through as the person havent gotten it yet and that i got aboslutly no information if what so ever after finishing all the steps. picture is also with to see my end screen. little more...

  • Newbie
  • tried to buy a gift card for a person, but im not sure if it went through as the person havent gotten it yet and that i got aboslutly no information if what so ever after finishing all the steps. pic...
  • MonicaM_Bogota
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family

What to do i am subscribed with spotify family via credit card. I updated my spotify but then when i checked my subscription, it became "free". I asked my other family member and still they have premium subscription? Can anyone please help me? Thanks...

  • Newbie
  • What to do i am subscribed with spotify family via credit card. I updated my spotify but then when i checked my subscription, it became "free". I asked my other family member and still they have prem...
  • MonicaM_Bogota
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Trying to Update Payment Method: Defaults to Spotify Student

I've been trying to find the customer service help form... I've been attempting to update my payment method as I got a new debit card. Each time I push "update preferences" after entering the information, my card is charged $5.33 but then it won't go...

  • Newbie
  • I've been trying to find the customer service help form...   I've been attempting to update my payment method as I got a new debit card.   Each time I push "update preferences" after en...
  • MonicaM_Bogota
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Want to Unsubscribe

I subscribed for student account but SheerID failed to verify my account now I want to unsubscribe as because my credit is charged and also I want my money back

  • Newbie
  • I subscribed for student account but SheerID failed to verify my account now I want to unsubscribe as because my credit is charged and also I want my money back
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volver a plan familiar

Mi hermano me invitó a unirme al plan familiar, pero puse mal la dirección y ahora me pasó la cuenta al plan gratuito. ¿Cómo puedo hacer para volver al plan familiar premium?

  • Newbie
  • Mi hermano me invitó a unirme al plan familiar, pero puse mal la dirección y ahora me pasó la cuenta al plan gratuito. ¿Cómo puedo hacer para volver al plan familiar premium?
  • MonicaM_Bogota
  • Roadie
  • 3078 Views
  • 1 replies
  • 0 likes
  • 3078 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add old member back to family plan

one of the members of my family plan was removed because the address couldn't match and I was try's to invite him back but he gets a denied message. How can I add him back ?

  • Newbie
  • one of the members of my family plan was removed because the address couldn't match and I was try's to invite him back but he gets a denied message. How can I add him back ?
  • MonicaM_Bogota
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not sign me in through Facebook

Hi there, Spotify has auto logged out on my computer and now I cannot log in. Usually log in through facebook account but it comes up with a error. Deleted email address is the email address to the facebook account that were are subscribed with.

  • Newbie
  • Hi there, Spotify has auto logged out on my computer and now I cannot log in. Usually log in through facebook account but it comes up with a error.   Deleted email address is the emai...
  • MonicaM_Bogota
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in on 2 devices???

I have been forever logged in to my account on my phone and recently i logged in on my laptop as well and everything was fine, both devices were working but in the last couple of days i havent been logged in to spotify on my phone, and when i try to ...

  • Newbie
  • I have been forever logged in to my account on my phone and recently i logged in on my laptop as well and everything was fine, both devices were working but in the last couple of days i havent been l...
  • MonicaM_Bogota
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sent me an email addressed to another user

I've had a Facebook-connected Spotify account since 2011, but today I received an email from Spotify to the email address I use for Facebook. It addressed me as "Shakir" (not my name) and said I have 1 new subscription and update in the Spotify Commu...

  • Newbie
  • I've had a Facebook-connected Spotify account since 2011, but today I received an email from Spotify to the email address I use for Facebook. It addressed me as "Shakir" (not my name) and said I have...
  • MonicaM_Bogota
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 289 Views
  • 1 replies
  • 0 likes