Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422577 Views
  • 965 replies
  • 108 likes
  • Account
  • 422577 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187195 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187195 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Giftcard not Working!!

Hi, I brought a spotify giftcard on 24/12. (Card number: 603953410007637944) But the pin(code) is not working at all!! I tried contacting you by the contact form but nobody replied. I got anoter Giftcard for christmass but that one is working! Can so...

  • Casual Listener
  • Hi,   I brought a spotify giftcard on 24/12. (Card number: 603953410007637944) But the pin(code) is not working at all!! I tried contacting you by the contact form but nobody replied.  &...
  • 88 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 88 Views
  • 0 replies
  • 0 likes

Want to change the payment credit card but I cant

Just want to change the credit card I use to pay for my subscription but it keeps asking for student info. (I joined Spotify through a student discount subscription and now pay the full price, but I believe the payment window thinks I want to keep pa...

  • Visitor
  • Just want to change the credit card I use to pay for my subscription but it keeps asking for student info. (I joined Spotify through a student discount subscription and now pay the full price, but I ...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Familly not working, saying not the same country

Hi! I bought a familly account for me and my girlfriend. And when she clicks on the links, it tells her she is leaving in another country while we live both in Germany. It's written country FR on my profile overview, Germany on my profile page, where...

  • Casual Listener
  • Hi!   I bought a familly account for me and my girlfriend. And when she clicks on the links, it tells her she is leaving in another country while we live both in Germany.   It's written...
  • projer75
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Superuser Contribution Après resiliation de bouygue

Bonjour, je viens de resilier mon abonnement bouygue qui me permettais d'utiliser spotify prenium. Mon abonnement va t'il s'arreter automatiquement? Merci

  • Casual Listener
  • Bonjour,   je viens de resilier mon abonnement bouygue qui me permettais d'utiliser spotify prenium. Mon abonnement va t'il s'arreter automatiquement?   Merci
  • mpmonin
  • Newbie
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Solved!! Subscribed, but not getting Premium?

Hi thereI was a Premium user for a while and I stopped getting the Premium because it says my card is not valid anymore for international transaction. It worked previously so I don't see why it went wrong; no new adjustment was made.So I tried using ...

  • Newbie
  • Hi there I was a Premium user for a while and I stopped getting the Premium because it says my card is not valid anymore for international transaction. It worked previously so I don't see why it wen...
  • EthanS1
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

You are charging me twice

HiFor the last three months you charged med twice each month. Can you help me with that problem?With best regardsIman Lotfi

  • Newbie
  • Hi For the last three months you charged med twice each month. Can you help me with that problem? With best regards Iman Lotfi
  • EthanS1
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Being charged for Spotify Premium more than I should be

Spotify premium should cost 5,99 EUR in Slovakia, but I am being charged 7,99 EUR. Why?!Best regards, Paulina

  • Casual Listener
  • Spotify premium should cost 5,99 EUR in Slovakia, but I am being charged 7,99 EUR. Why?! Best regards,  Paulina
  • paulina_z
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Hacked account

Hi, I have a device listening that I havn't set up. How do I get rid of this person who has gotten into my account?

  • Visitor
  • Hi,  I have a device listening that I havn't set up. How do I get rid of this person who has gotten into my account?  
  • ErikG
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Two Facebook accounts

Hello all! I have two Facebook accounts and many playlist in both. Could i transfer both accounts to a spotify account? I will not loose my playlists! Greets Martin

  • Newbie
  • Hello all!   I have two Facebook accounts and many playlist in both. Could i transfer both accounts to a spotify account? I will not loose my playlists!    Greets Martin
  • ErikG
  • Roadie
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Login Failed: You can only use Spotify abroad for 14 days, but I have moved country

Hi all, I registered for a free Spotify account in UK and have since moved to France.I am no longer able to login to my account - I get the following message 'Login Failed: you can only use Spotify abroad for 14 days'. My account notes that I am in F...

  • Casual Listener
  • Hi all,   I registered for a free Spotify account in UK and have since moved to France. I am no longer able to login to my account - I get the following message 'Login Failed: you can only us...
  • ErikG
  • Roadie
  • 1725 Views
  • 3 replies
  • 0 likes
  • Account
  • 1725 Views
  • 3 replies
  • 0 likes

account stolen

Hi, somebody stole my spotify account. I have a premium account whith my family and today I enter to my moms account and there was my name but with a diferent e-mail.I have this premium account since april, but 10 days ago I couldn´t enter to my acco...

  • Visitor
  • Hi, somebody stole my spotify account. I have a premium account whith my family and today I enter to my moms account and there was my name but with a diferent e-mail. I have this premium account sin...
  • Andyggow2016
  • Casual Listener
  • 127 Views
  • 1 replies
  • 0 likes
  • Security
  • 127 Views
  • 1 replies
  • 0 likes

Sorry we couldn't load friends to follow

Hi I can't find any friends on Facebook, it just won't even load them.

  • Casual Listener
  • Hi I can't find any friends on Facebook, it just won't even load them. 😞
  • Commit_
  • Casual Listener
  • 1283 Views
  • 1 replies
  • 3 likes
  • 1283 Views
  • 1 replies
  • 3 likes

3 months premium for 49 pesos

Just paid today Jan 2,2017 (PhST)for the 49pesos 3mos premium. Is this still applicable? Even if i paid today? Please answer my concern because my 49php will go to waste.

  • Newbie
  • Just paid today Jan 2,2017 (PhST)for the 49pesos 3mos premium. Is this still applicable? Even if i paid today? Please answer my concern because my 49php will go to waste.
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Spotify 49php/3 months Promo

When will this promo end? Please reply asap. Thanks

  • Newbie
  • When will this promo end? Please reply asap. Thanks 🙂
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Subscription Issues

I have 2 problems:1. I've been charged twice for the same subscription.2. After SheerID verified that I am a student they sent me a link back to where I was being asked for my card information again. I didn't want to reenter my information knowning i...

  • Newbie
  • I have 2 problems: 1. I've been charged twice for the same subscription. 2. After SheerID verified that I am a student they sent me a link back to where I was being asked for my card information ag...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 115 Views
  • 1 replies
  • 0 likes

Spotify family, cant add member?

Trying to join Spotify family and every time I try, I get the error message:You can't join this Premium for Family account.We couldn't confirm that you live at the same address as the main account holder.Is there a way I can confirm my address?

  • Newbie
  • Trying to join Spotify family and every time I try, I get the error message: You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main accoun...
  • VanpyLow
  • Newbie
  • 1151 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 1151 Views
  • 2 replies
  • 1 likes

Solved!! How do I move my playlist from one account to another?

I don't want to share it because I want the playlist to be completely removed from my original account. I want to create a new account and move that playlist there. Please help.

  • Visitor
  • I don't want to share it because I want the playlist to be completely removed from my original account. I want to create a new account and move that playlist there. Please help.
  • yivs99
  • Casual Listener
  • 1093 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 1093 Views
  • 5 replies
  • 0 likes

Solved!! A friend of mine used my payment details

A friend of mine wants to take advantage of the introductory trial price for 3 months so I decided to lend my Paypal account with my debit card info linked on it to complete the payment. After 3 months, is Spotify going to charge my card automaticall...

  • Casual Listener
  • A friend of mine wants to take advantage of the introductory trial price for 3 months so I decided to lend my Paypal account with my debit card info linked on it to complete the payment. After 3 mont...
  • Shatterday
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Error

I have made payment yesterday but it appears as attached.

  • Newbie
  • I have made payment yesterday but it appears as attached.
  • OpTicNickson
  • Music Fan
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

How to contact Spotify directly

After spending an hour searching for an email address and able to find I'm quite happy to change Apple music right now it's under my mum dad and stepparents overstep accounts and this stage all I wanna do is contact this company not to be able to do ...

  • Newbie
  • After spending an hour searching for an email address and able to find I'm quite happy to change Apple music right now it's under my mum dad and stepparents overstep accounts and this stage all I wan...
  • OpTicNickson
  • Music Fan
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 261 Views
  • 1 replies
  • 0 likes